Comments on: Bad BitDefender Antivirus Update Hobbles Windows PCs

By: BD Carmen

BD Carmen — Thu, 03 Mar 2011 13:00:01 +0000

We are sorry for your experience Tommy. BitDefender has hundreds of millions of customers worldwide and it is inevitable that sometimes some encounter issues which are due to the product but that can also be due to system requirements, OS updates, and many others.

However most of our customers are very happy with our product and evidence of that are the millions of positive reviews we get every year from customers and also independent testing agencies. It is unfortunate that we couldn’t make you happy like other customers.

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By: tommy townsend

tommy townsend — Wed, 02 Mar 2011 16:25:51 +0000

Carmen,
It depends on what you mean by “faulty update”. I’m sure that the BDIS heuristics engine is comparable to your competitors but no matter how good they are, if your software crashes you are left with no protection at all. That is exactly how two of my PC’s were infected with viruses recently. Check out the BitDefender Forums for “gray ball” issues. It’s ridiculous how many people are complaining about this problem and yet it never gets fixed permanently. This problem just keeps coming back. And yes, I have submitted complaints in the BD Forums and have submitted problem tickets to the support group. I’m tired of having to help trouble shoot their software. I’m tired of the excuses. I’m tired of the Hangs and Gray Balls that I’m supposed to pay attention to (and reboot if it happens). I’m tired of having my PC unresponsive because VSSERV is using up 90% of the CPU. I’m just plain tired!
However, I’m not too tired to continue posting, in any Forum that will allow me, my personal experiences with BitDefender 2010/2011 so that others do not make the same mistake that I did and that was to purchase this product. BitDefender continues to refuse to acknowledge that this product has it’s problems. They should offer refunds to those of us that are experiencing problems with this product but instead try to convince users that the problem is with conflicting applications that they have failed to remove from their PC. Give me a break!

My next complaint will be to the folks that rate these Security tools. I don’t know how BitDefender gets the good ratings that it does but it certainly does not deserve it. I’m hoping that I can change that.

One really pissed off BD customer,
Tommy Townsend

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By: BD Carmen

BD Carmen — Wed, 02 Mar 2011 12:07:59 +0000

@tommy townsend:

First and foremost I would like to assure you that we learned much since the False Positive alert and we took strict measures to prevent such things in the future.

We definitely did not release any faulty update since then which could detect system files as being infected. It is true we have sometimes, as any other security solution, false positives. However this would not effect the Operating System.

The heuristic engines, that provides extra level of protection against unknown infections without virus signatures, can cause sometimes false positives at this point in time. We are constantly working to improve the scanning engines and release updates.

If you are encountering any issue with the scanning process and detection we are more than glad to assist. Please feel free to contact us by any of our Support Channels: phone, Live Assistance, email or Forum.

Thank you,
Carmen

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By: JCitizen

JCitizen — Mon, 28 Feb 2011 20:16:18 +0000

Maybe it is time to switch to Avast! I know I did! Avast has never let me down in the four years I’ve used it since I gave up on Bit Defender.

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By: tommy townsend

tommy townsend — Mon, 28 Feb 2011 16:34:21 +0000

Well, here we are almost a year later and it has happened again! Don’t these idiots know how to test their software before they release it?

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By: Mr. DAD

Mr. DAD — Wed, 21 Apr 2010 17:08:41 +0000

How come it appears that I’m the only one suffering when this happened to me since I have a 32 BIT System, not a 64 BIT system? Anyone else?

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By: Raluca

Raluca — Sun, 28 Mar 2010 12:18:52 +0000

Hi Leona,

Try to run the BitDefender rescue CD- you will find complete instructions here:
http://www.bitdefender.com/site/KnowledgeBase/consumer/#650
We also have a video walkthrough that you can find here:

http://www.youtube.com/watch?v=yvSmZdmrUc8
Please do not hesitate to contact us directly trough the BitDefender support forum or trough our @BitDefender Twitter account as well. Thank you for your understanding and let me know if there is anything I can help you with.
Raluca

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By: Leona

Leona — Sun, 28 Mar 2010 03:55:09 +0000

Hi Andy,
My pc still won’t boot. The techs are just blowing me off now. Can you please tell me how you got yours fixed? I’ve been working on this almost 24/7 since Sat. doing everything the techs suggested, nothing has worked. Any help you can give me would be greatly appreciated.

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By: JCitizen

JCitizen — Wed, 24 Mar 2010 04:12:48 +0000

Yeah we checked that, something about his guest account, I only helped him with the usual simple checks, like pinging the ISP. I knew he’d figure it out, and it turned out to be some kind of uncommon brain fart. I never noted it, because, as you say, it is pretty rare. My apple clients rarely need any help as they are usually competent PC techs, themselves. However these incidents have all been in the last six months.

In the other cases, my clients never reported the fix, as I had the local apple store number, and they would be better served that way. I just run them trough the troubleshooting listed at the Apple website for airport routers to make sure it isn’t something simple.

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By: Jeff Groves

Jeff Groves — Wed, 24 Mar 2010 03:54:03 +0000

Strange that I’ve had zero problems with Airport equipment on the 3 Macs and TimeCapsule at my house for quite some time.

Have they installed all of the updates for their OS and TimeCapsule?

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