(Maybe I’m just being a jerk ’cause I’m in a bad mood today, so I offer my apologies in advance for any unnecessary grouchiness, BUT………)

I think I liked this thread better before “the suit” got here. The plastering over of genuine problems with great globs of Corporate Buzz-speak is the very reason that this web site exists. IMHO, that Fiserv may have made a mistake somewhere is completely OK. It’s a big company with hundreds of products and dozens of web sites. You’re gonna miss stuff every now and then. Hell, nobody is more aware of that than the people who are responsible for keeping every little crack sealed up against the millions of little bugs that want to get in. So, I dunno, maybe lighten up just a bit.

[/rant] OK. I feel better now. Back to work! And feel free to ignore me if appropriate.

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We researched the client advisory mentioned in your posting. We appreciate your attention to this matter, as the advisory did not effectively explain our advice, nor was it the right approach to the underlying issue of Adobe compatibility.

The advisory was not directed or available to all of our clients, but rather to clients of a single solution within one individual product line. The advisory had been viewed by fewer than three dozen individuals at the time it was removed. We are working hard to resolve the Adobe compatibility issue, and to improve the rigor of our content management on the client collaboration site where the advisory was posted

- Alan Ulman, Fiserv Corporate Communications

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Well, I can only comment from the position of a guy in the trenches, but being as I am on one of the projects directed at addressing this and similar issues, I can tell you that Fiserv really is getting serious about security.

No big mystery really as to why either. Fiserv is a for-profit company, and as such they try to be positioned such that they’re selling what their customers want to buy. Prior to this point the security of electronic transactions and of data storage from Internet based attacks hasn’t risen into the group of concerns that would be part of the typical banking system purchasing process. But now it has, and Fiserv is responding. And I’d bet that Fidelity and Jack Henry are too. Of course, whether or not they manage to stay far enough ahead of the bad guys to avoid the embarrassment of a breach remains to be seen, but they’re taking the right steps.

For the audience here the idea that electronic security is a second, or even third tier concern, is shocking. But that’s the way it is – your average bank or CU officer is spending far more time thinking about risk management, new biz development, regulatory compliance and, oh yeah, profit, than about hackers.

(Until there’s a breach, that is.)

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