September 3, 2010

Credit card giant VISA International has suspended its business with ePassporte, an Internet payment system widely commonly used to pay adult Webmasters and a raft of other affiliate programs.

Company owner Christopher Mallick broke the news to ePassporte customers in an e-mail sent Thursday, saying Visa International had suspended the company’s ePassporte Visa program, which is processed through St. Kitts Nevis Anguilla National Bank.

Dear ePassporte Account Holders,

Please be advised that, at 12:00 PM PDT today, September 2, 2010, we were notified that effective immediately, Visa International has suspended our banking partner’s (St. Kitts Nevis Anguilla National Bank) ePassporte Visa program. The ePassporte e-Wallet program continues to be up and running, except funds cannot be transferred between your Visa Account and your e-Wallet. At this time ePassporte can no longer issue Visa Cards, and the ability for our Account Holders to make point of sale purchases and withdraw funds from ATMs has also been suspended.

At this time we do not know why this drastic action was taken by Visa. To us, it is unconscionable that such action would be taken without the opportunity for ePassporte to fully understand Visa’s reasons and to be able to take all steps necessary to keep our program running the way it has so successfully done for over 7 years. But that is what Visa has done.

As soon as we have more information we will be in contact with you.

In the meantime please be assured that your funds are safe.

We are very sorry for the short notice and apologize for any inconvenience this may cause. The ePassporte team is working diligently to rectify this situation.

We kindly ask you to bear with us while we work through this issue.

Please feel free to contact us via the message center or at our call center, should you have any questions, comments or concerns.

Thank You,

Christopher Mallick

ePassporte’s Visa Virtual Account allowed customers to pay online at any Website that accepted Visa cards. The program also issued customers physical cards that could be used to withdraw cash at ATMs around the globe.

I reached out to both Mallick and Visa for further details and will update this blog if I hear from either.

Update, Sept. 7, 1:07 p.m. ET: Visa just issued the following statement, sent to me via e-mail in response to my request last week for more information:

“At the request of St. Kitts-Nevis-Anguilla National Bank (SKNA), on September 2, 2010, Visa blocked network access for prepaid cards issued by SKNA and operated by ePassporte.com to address certain program deficiencies.  ePassporte.com is a third-party agent that works with SKNA.

“It is important to note that impacted SKNA prepaid cardholders are still able to access their funds through SKNA or SKNA’s agent, ePassporte.com.  For more information cardholders should contact SKNA or ePassporte.com.

“Visa is committed to maintaining the integrity of its global payment network and routinely conducts due diligence to ensure Visa prepaid programs adhere to the company’s stringent program requirements and controls.”

Original post:

This news caught my attention because I have recently encountered ePassporte accounts tied to several shady affiliate programs, such as those used to reward people who promote rogue anti-virus products and online pharmacy sites.

A number of adult Webmaster forums are buzzing with the news, but few seem to know more than what’s in the statement from ePassporte. However, the administrator of the online forum italkcash.com suggests that the move by Visa is in response to new anti-money laundering requirements mandated by the Credit Card Act of 2009, which affects prepaid cards and other payment card instruments that can be reloaded with funds at places other than financial institutions.

While ePassporte’s Mallick can’t be happy about these developments, the situation may provide a nice bump for his new movie: Mallick helped produce the Paramount film Middle Men, a movie released Aug. 6, 2010 that is based on his personal experiences in the porn Web site billing industry. The synopsis from the film’s Wikipedia entry seems oddly prescient:

In 1995, straight-and-narrow businessman Jack Harris (Luke Wilson) who builds the first online billing company dealing exclusively with adult entertainment, finds himself in the middle of a whirlwind filled with starlets, con men, Russian mobsters, federal agents, and international terrorists. Caught between a porn star and the FBI, Harris learns that even becoming one of the wealthiest entrepreneurs of his generation may not be enough to keep him out of trouble. It is based on the experiences of producer Christopher Mallick.

Click the image below for a Youtube.com trailer of the movie.


207 thoughts on “VISA Blocks ePassporte

  1. Epass Customer

    Subject: ePassporte Message from Chris Mallick

    We at ePassporte are as distressed as you, our valued cardholders, over an action that we did not see coming and as of today we still have received no good basis for it.

    First, be assured that your funds are fully safe and protected. You are owed that and it will be fulfilled. The funds are secure.

    Second, ePassporte is working with the St. Kitts bank to work out how all payments will be made and when. The details are complicated, because there are funds in motion and where and when they settle requires us to all be careful that we fully and properly account for all those funds and their rightful owner. This issue stems from our processing and reporting ability through the Visa system and their processor.

    Third, ePassporte’s most important asset has always been our account holder’s. We are not going to undermine that asset by treating cardholders in any manner other than the best we can.

    Most of us have had the unfortunate experience of dealing with banks and card associations that simply “cut us off” and did not pay us. Those actions were limited to card acquiring (merchant accounts), not card issuing, which is what we do. We can all take some comfort in the fact that this situation is not anything like the acquiring side of the business.

    We all fully understand that communication to our cardholders is critical. However, it does not help any of us if we are constantly updating you on the basis of the calls that take place almost hourly. It seems to us that giving you facts, based on agreements we are working on is the best form of communication. This is what we will be doing. When we know something, that is a fact, we will report it, quickly. Our staff is all working diligently to resolve these issues and the many moving and complicated parts of getting the funds returned. Therefore, please do not mistake our silence as “hiding”, “avoiding” or “stringing you along”. We too have funds that are stuck in the system, as well as massive costs of operation without any income.

    Rest assured that when we know, you will know and you will all be satisfied with the results. Again, your money is safe.

    For those of you that have been in the industry for many years, I hope you will recall that I have a very strong track record of fighting for the rights of webmasters, program sponsors, billing companies, merchants and the industry; that dedication continues.

    Thanks you for your understanding in this difficult time and for your support over the last 8 years of our operations.

    Chris Mallick
    For ePassporte

  2. missadora

    Everyone should check their email for update on the epassporte . It just arrived at 5 pm pacific time . It is up to you to decide if it is truth or not . Hope all is well for everyone , I know it’s hard , I have funds locked in epassporte also .

  3. NAKAMICHI

    Why most of the people likes Epass? simply because without a real identity you can access your money anywhere, you also can involve yourself in the activities that your country not allow you to do so, such as porn affialiates. why not use CCBill or Verotel? because you do not wants your bank know you deal with porn materials, or maybe you can make use of Epass to accept terrorism funding, you can also use Epass to involve in internet terrorism, so Epass needs to close right now, now a day terrorism not necessary needs war with missiles and fighter, and Epass prove to everyone they can provide you the best brigde for terrorism war:)thus terrorist can make a big financial trouble to europe countries.

    1. cammer

      I too want to know why people love ePassporte so much. This company is bogus, nd I don’t care how many years people have used their service and trusted them. Our money is not accessible and I think we should get together to file a class action lawsuit! How in the world can ePassporte be trusted now?

  4. Jerry

    News article from the St. Kitts-Nevis Observer.

    http://www.thestkittsnevisobserver.com/2010/09/10/epassport-controversy.html

    We already know from VISA’s email to Mr. Krebs that our cards were suspended “At the request of St. Kitts-Nevis-Anguilla National Bank (SKNA).”

    The bank spokesperson only seems concerned with trying to defer the blame to someone else and denying any “wrong-doing.”

    I wasn’t aware that anyone had been formally accused of wrong-doing, but her statements imply otherwise. Most disturbing is the fact that she makes no reference to our funds being in their bank and locked by their bank. Her statements are useless and defensive. They are offensive as well in the respect that she makes no reference whatsoever to all of the account holders who are suffering because of this situation, which was intitiated by SKNANB.

    If ePassporte was not in compliance with the rules set forth by the bank and VISA, it was the banks responsibilty to insure that compliance and work with ePassporte to that end. It seems as if when the bank didn’t get what they wanted from ePassporte they pulled this stunt as if to say, “So there!”

    It’s time that we start bringing this situation more to the attention of the public. People need to be made aware that this bank locked our funds and left us helpless. If SKNANB and the St. Kitts government start getting more and more bad press over this issue perhaps they will be more inclined to work on resolving it. Our message should be a resounding, “Don’t trust your money with SKNANB or the island of St. Kitts!!!”

    1. Jerry

      P.S. We can continue to blame ePassporte all we want, but remember that SKNANB is the bank that initially approved Epassporte and issued the VISA cards. Now that the heat is on they are trying to act as if they had nothing to do with ePassporte and deny initiating this action. “A spokesperson for the St. Kitts-Nevis-Anguilla National Bank says the indigenous bank’s hands are clean.” Clean of what?

  5. FixingToBeHomeless

    Any update in the ePassPorte situation? I have about $1,000 frozen in my visa virtual account. It is no tin my wallet where I have heard I can have it transferred to my bank account. Being that all of it is in the virtual account and not my wallet I cannot have a penny transferred to my bank account. I have no idea how I will pay my rent and utilities. No idea how I will feed my four children. No idea how I will afford my 6 medications. No idea how or where I will live when rent is due the 1st of October. AND not hearing one single solitary word from MR. Mallick make sit look very fishy. When will we get our money Mr. Mallick? How come you haven’t posted a update since your first and only notice? What are you going to do when I am homeless or die because I cannot afford my medication since all my money is in my EpassPorte account for which I cannot access any of my funds? What personal responsibility are you taking or if not when will you?

  6. NAKAMICHI

    Hi, I dun know you all remember there’s a processor called AMS billing solution in the past 10 years before?

    What they were tell you are all the same,

    Dun worry your money is safe, but the bank is hold our fund, as well as we solve the problems we’ll let you know you can take back your money, we’re now very hardworking with this matter…..

    and finally, I wait for more than 10 years with no solution, for your money with with Epass……brother, you can get ready to “FORGET IT”……this’s my thru story.

  7. open your eyes

    There is a long time passed since September 3 when we were very surprised after receiving a message from Mr. Mallick that our accounts are frozen, now it is 10 days since it all began, how much information do we have now, it was promised that the situation will be resolved by next week and we still do not have any single fact how this crazy situation being resolved, what is done to return our money epassporte is “safely” keeping, no comments regarding information from Visa that we can still access our funds through SKNA or ePassporte.com by contacting them.

    They keep us in silence because they are hiding something from us, and they want us hope and believe that things will improve …

    I thing we are facing a big risk of losing our founds, because a lot of people like me and you are sitting and just waiting that soon we will receive a message with good news, they are keeping our money guys and no matter if you have seventy bucks or 70K they have no rights not letting us to access our savings.

    So if we do nothing about it then it means we are letting them to steal our money, with the help of the internet there are so many ways to let everyone know that many people are left without access to their money, that we want ePassporte to be responsible for their actions. Lets post our complains so everybody knows what kind of problems we face, let’s take some action it is enough time to wait.

  8. Katie

    I spoke with a Mr Esrick Lanns this morning (14 Sep). He is listed in their blurb as the Senior Manager of their Credit Division.

    After doing a passable impression of the Artful Dodger, claiming to know nothing of a company called Epassporte, he offered to transfer me to someone who could answer my query. There followed a period of silience, followed by the inevitable disconnection tone.

    Hardly the actions of a bank with a clear conscience.

    I wish everyone the best of luck in getting their money back out – and I have money of my own in jeopardy – but I am more concerned about the demise of the service as a whole. If someone at Epassporte has been dopey enough to turn a blind eye to terrorists, mobsters and the like using their service, then it is hard to see things getting back on track, given that the spotlight of the Western intelligence agencies will be firmly trained upon them.

    Kisses
    Katie
    xxxx
    katiekinks3@yahoo.co.uk

  9. Karl

    epassporte have been GREAT for us over the past 5 years. We’ve put over a million dollars through them without problems.

    The fact is that the Visa part of their service is suspended via action from the St Kitts Bank. Now epassporte are scrambling to offer an alternative. There are MANY offshore banks who would love their business, and can issue Electron Visa or Mastercards.

    As soon as ePassporte are up and running again with a more professional offshore bank, their service will resume.

    Why? ePassporte did not cause this trouble – the offshore dopey bank did.

  10. Gary Stueber

    In the first message sent from epassport to us the customer, they said they have no knowledge of why VISA blocked all accounts and would let us know as soon as possible an answer . WELL i am sure now after 2 weeks they KNOW WHY and how to get everyone their money back . HOWEVER has anyone seen, read or talked to anyone who could tell us any NEW NEWS. i am surprised that everyone (myself included) keep hoping to get a positive answer and OUR MONEY back. i ask the question WHY is VISA INTL … THE BANK or EPASSPORT not saying anything of WHY this happened and WHAT will take to fix and get the COMSUMER their money to them so we can all eat, pay bills,RENT, MORTGAGES, basically live. Thank you in advance

  11. FixingToBeHomeless

    BRIAN KREBS mentioned here in regards to ePassPorte:

    http://www.infosecurity-magazine.com/view/12225/visa-suspends-epassporte-electronic-money-service/

    Anybody reading here have a idea of what might really end up happening with ePassPorte?

    I have had to come to some sort of peace with the good possibility I will never see the $1,000 remaining in my EP account or I would be going freaking nuts. I still am really stressed about it but really what can we do say if another month goes by with no word from CHRISTOPHER MALLICK about EP and how we can get our money?

    If we don’t hear anything from the owner of EP say in a month who really has our funds and what will happen to them? Whose pocket does the money go too?

    1. cammer

      I have had to make some peace with myself as well that they wont give us our money, but don’t lose all hope and give up! It is YOUR money, and you have the right to get it back. I might not get my money back, but I wont go away quietly either. It may end up turning into a law suit.

  12. maya

    This situation smells worse than a dead old fish… I also have been working with Epassporte for years and I haven’t had any problems until now, but the fact that we have no info update on what’s happening with our money, doesn’t look good. My money were stuck in Wallet when the problem showed up and they offered as an option the transfer thru an US Checking Account…only when I tried to do that they asked me for soooo many papers, that the only thing left to send them would have been the PIN code…LOL Now my Epassporte account is in Funds Safe Mode and God knows when they will unlock it! Good luck everybody!

  13. Joee

    If anybody wants any information on “offshoring” and what can happen to you and your company you may look at this public litigation Joseph B. Elkind VS. John Bennett , Net Management Services LLC, Breakers Asset Holdings, AVV, IBill.com Inc, Epoch/Paycom, Inc, CC Bill.com Inc, Steven Workman , Kenneth Knox, Fisher and Phillips LLP, Richard J. Alan Cahan and Becker and Poliakoff, PA. There is an offshore diagram that was sold as asset protection and tax avoidance. Buyer Beware!

  14. Jim

    Just got 2 emails from epassporte. Guys please inbox.

    Looks like Mr. elias was too much bothered and on the other hand, epassporte said:

    “ePassporte N.V. has had several extensive meetings with St. Kitts Nevis Anguilla National Bank (the “Bank”) in an effort to resume operations and card functionality.

    We are encouraged and believe these meetings and ongoing discussions with the Bank will result in all card functions becoming operational shortly, although a date has not yet been determined.

    ePassporte and St Kitts Nevis Anguilla National Bank want to assure cardholders that their funds are safe and that resuming operations is a key and attainable goal.”

  15. EpassCust

    New email from EPASS, It sounds positive(?)

    September 16, 2010

    ePassporte N.V. has had several extensive meetings with St. Kitts Nevis Anguilla National Bank (the “Bank”) in an effort to resume operations and card functionality.

    We are encouraged and believe these meetings and ongoing discussions with the Bank will result in all card functions becoming operational shortly, although a date has not yet been determined.

    ePassporte and St Kitts Nevis Anguilla National Bank want to assure cardholders that their funds are safe and that resuming operations is a key and attainable goal.

    A few very import points:

    For information regarding your Account, it is imperative that you contact us via the Message Center or call our Account Holder Services line (310.301.2001).

    PLEASE DO NOT contact ePassporte N.V. in Curacao, Mr. Elias, United Bank or St. Kitts Bank. Messages sent to the above may not be answered. All operational issues are handled by the ePassporte team via the Message Center or Call Center ONLY. Please also avoid posting your username on forums as this could pose a security risk to your Account.

    We greatly appreciate your continued patience and understanding and will continue to update you regarding this situation via the Message Center.

    Sincerely,

    ePassporte.com

    1. FixingToBeHomeless

      I wonder what time frame they are thinking of when they say they believe the problem will be fixed shortly. 3 days? 3 weeks? 3 months? 3 years?

  16. mihaela

    bastard from epassporte or whatever is faulth about this issue i wish someone sew them i l never use epassporte in my life!!!

  17. epass customer

    Open letter to epass:
    dear customer service
    excuse me..BUT// it has been ANOTHER week with no REAL answers. You tell us all about these IMPORTANT meetings but no real answers. pardon the expression but ,..PATIENCE MY A** i want answers and i want my money. it is now over 3 weeks, it took god only 7 days and he had a bigger project, GET us some answers we deserve it, no more “paper” answers to try and keep us quiet .. thank you

  18. Julian

    This is open letter (-Of course I sent this email to Client Center Epassporte-)
    It past allready 21 days and i dont recived yet any answer about this situation , everybody scream about this situation it a BIG SCAM … It this truth or not …what happend with my money ..why Visa dont transfer all money in wallet ?? why Visa keep all money hostages ?? what realy happend there ???

    -I hope to do this all person which have money hostages on Visa Epassporte card !!!
    sorry for my poor English …

  19. Katie

    We are told that it was the St Kitts National Bank who started all this by requesting Visa International to suspend support of Epassporte cards and that this was due to perceived non-compliance of some new law (presumably in St Kitts or the USA) designed to prevent corrupt use of the Epassporte service.

    Wherever the truth of the matter may lie, Visa stand to lose credibility themselves if they continue to wash their hands of this matter. If this is not resolved satisfactorily, I for one, will never again opt for a card with the Visa logo upon it and I hope that commentators on the internet will make sure that they do not walk away from this unscathed.

    Wake up Visa and get involved.

    Katie
    xxx

  20. Gerry

    I am being lazy yes……. as epassport nv is based in curacao has anyone got the details of the finacial regulators in St Kitts and Curacao? although all the companies are going to shift blame i would still feel better writing to, the regulators of both the above the U.S regulators all the newpapers, any other great blogs like this one , and generally any lawyer that is willing to listen.
    Any ideas would be great and I have already trawled the Curacao Chamber of commerce site and the Central bank of the Netherlands Antillies

  21. Gerry

    as epassporte ask nicely not to contact certain people at epassporte Curacao just though someone may put this to good use: names and adresses at the bottom

    Trade name EPASSPORTE N.V.
    Legal form Limited Liability Company
    Official company name EPASSPORTE N.V.
    Statutory seat Curaçao
    Date of incorporation August 19, 2002
    Date last amendment December 29, 2005
    Date established August 19, 2002
    Nominal Capital 25500 share(s) with a nominal value of U.S.A. Dollar 1.00
    4500 share(s) with a nominal value of U.S.A. Dollar 1.00
    Shares There are different kinds of shares
    Fiscal year The fiscal year is equal to the calendar year
    Address Kaya Richard J. Beaujon Z/N
    Curaçao
    Netherlands Antilles
    Correspondence address Pobox 837
    Curaçao
    Netherlands Antilles
    Description English 1a. To acquire, hold, manage, sell, exchange, transfer, alienate and deal in shares, bonds, funds, order papers, evidences of indebtedness and other securities, to borrow money and for that purpose to issue evidences of indebtedness, as well as to lend money;
    b. To acquire;
    (i) revenues, derived from the alienation or leasing of the right to use copyrights, patents, models, secret processes or formulae, trademarks and other such things;
    (ii) royalties, including rents, in respect of motion picture films or for the use of industrial, commercial or scientific installations, as well as relating to the operating of a mine or a quarry or of any other natural resources and other immovables;
    (iii) considerations for technical assistance;
    c. To invest its assets, directly or indirectly, in real property and rights, to acquire, possess, alienate, hire let, rent, lease, divide into lots, drain, develop, improve, build upon, mortgage or in general encumber real estate and to build roads, dikes and similar works on real estate;
    d. The trade in – including the wholesale trade, the intermediate trade and the trade in futures as well as to import and export – raw materials, minerals, metals, semi-products and final products of whatever nature and under whatever name;
    e. The representation and management of the interests of third parties.
    2. The company is entitled to perform every act profitable or requisite to the attainment of its purpose or connected therewith in the widest sense, including participation in any other venture or company.
    3. For the accomplishment of its purposes the company may grant security and other guarantees as well as transfer the shares of other companies in ownership or in pledge, all the foregoing as a guarantee for the settlement of debts of the company or those of third parties, and may perform every act related to the foregoing in the widest sense of the word or profitable thereto.

    Official(s)
    1
    Function Statutory director
    Title description Managing Director
    Name United International Trust N.V.
    Address Kaya Richard J. Beaujon Z/N
    Curaçao
    Netherlands Antilles
    Registration number official 100493
    2
    Function Statutory director
    Title description Managing Director
    Name Gregory Edward Elias
    Address Isla Pal’I Tam
    Curaçao
    Netherlands Antilles
    Date of birth May 27, 1953
    Place of birth Curaçao
    Country of birth Netherlands Antilles
    Nationality Dutch

  22. Julian

    In that situation can not understand! not even find a legal way of attacking the problem Epassporte? far as I know U.S. citizens will sue anyone for ANY situation … especially in that situation! For us users from UE it is difficult to give Epassporte Epassporte trial for abuse …. But for U.S. citizens … I think it is easier to gather a larger number of users and start Epassporte legal action!!
    I think this is the only way to solve this problem … the law! Far as I know Mr Chris Malick U.S. citizen is automatically liable to the laws so U.S. …..!!!
    So….!!

  23. Jim

    Our money is lost, gone forever. WOW i din’t know this could happen. OMG now what. I lost 4000$.

    “Dear ePassporte Account Holders

    St. Kitts Nevis Anguilla National Bank, without our prior knowledge, has turned off the ability for ePassporte to access or display Account Holders’ Visa Card balances. This means that when you login to your ePassporte Account, you will only be able to see your Wallet balance. As a consequence, inquiries regarding your Visa Card balance must be directed to St. Kitts Nevis Anguilla National Bank. St Kitts Bank is responsible for all funds on Visa Cards. Their contact information is as follows:

    St. Kitts-Nevis-Anguilla National Bank Ltd.

    Central Street,
    P.O. Box 343
    Basseterre, St. Kitts, West Indies

    Tel: (869) 465-2204 Mon – Thurs: 8 a.m. – 2 p.m. Fri: 8 a.m. – 4 p.m.
    Fax: (869) 465-1050
    Email: webmaster@sknanb.com

    ePassporte will continue to provide support with regard to the funds in your Wallet. We kindly ask for your patience as we must verify Accounts and balances manually. “

  24. BankruptDueToEpassporte

    From: ePassporte
    To: ePassporte Victims
    Received: Sep 23, 2010 7:58 PM PDT
    Subject: Message from Epassporte

    Dear ePassporte Account Holders

    St. Kitts Nevis Anguilla National Bank, without our prior knowledge, has turned off the ability for ePassporte to access or display Account Holders’ Visa Card balances. This means that when you login to your ePassporte Account, you will only be able to see your Wallet balance. As a consequence, inquiries regarding your Visa Card balance must be directed to St. Kitts Nevis Anguilla National Bank. St Kitts Bank is responsible for all funds on Visa Cards. Their contact information is as follows:

    St. Kitts-Nevis-Anguilla National Bank Ltd.

    Central Street,
    P.O. Box 343
    Basseterre, St. Kitts, West Indies

    Tel: (869) 465-2204 Mon – Thurs: 8 a.m. – 2 p.m. Fri: 8 a.m. – 4 p.m.
    Fax: (869) 465-1050
    Email: webmaster@sknanb.com

    ePassporte will continue to provide support with regard to the funds in your Wallet. We kindly ask for your patience as we must verify Accounts and balances manually.

    Thank You,

    ePassporte Account Holder Services

    —————————————–

    I’ve already tried calling the bank number and they have an option to leave a message in their after hours mailbox, but the recording said something like, “Sorry, cannot leave message in that mailbox because it is full”.

    Let’s all flood call the bank at 8am ET until we get some sort of resolution to this mess.

  25. Julian

    This is a NEWS on Epassporte …thei canceled the Visa acount …now it posible to see only the wallet acount ….
    i recived next mesages

    Dear ePassporte Account Holders,
    St. Kitts Nevis Anguilla National Bank, without our prior knowledge, has turned off the ability for ePassporte to access or display Account Holders’ Visa Card balances. This means that when you login to your ePassporte Account, you will only be able to see your Wallet balance. As a consequence, inquiries regarding your Visa Card balance must be directed to St. Kitts Nevis Anguilla National Bank. St Kitts Bank is responsible for all funds on Visa Cards. Their contact information is as follows:
    St. Kitts-Nevis-Anguilla National Bank Ltd.
    Central Street,
    P.O. Box 343
    Basseterre, St. Kitts, West Indies
    Tel: (869) 465-2204 Mon – Thurs: 8 a.m. – 2 p.m. Fri: 8 a.m. – 4 p.m.
    Fax: (869) 465-1050
    Email: webmaster@sknanb.com
    ePassporte will continue to provide support with regard to the funds in your Wallet. We kindly ask for your patience as we must verify Accounts and balances manually.
    Thank You,
    ePassporte Account Holder Services

    I belive this is the end ….

  26. EPASS cust

    Now even worse, you can’t even see your balance.

    Subject: Message from Epassporte

    Dear ePassporte Account Holders

    St. Kitts Nevis Anguilla National Bank, without our prior knowledge, has turned off the ability for ePassporte to access or display Account Holders’ Visa Card balances. This means that when you login to your ePassporte Account, you will only be able to see your Wallet balance. As a consequence, inquiries regarding your Visa Card balance must be directed to St. Kitts Nevis Anguilla National Bank. St Kitts Bank is responsible for all funds on Visa Cards. Their contact information is as follows:

    St. Kitts-Nevis-Anguilla National Bank Ltd.

    Central Street,
    P.O. Box 343
    Basseterre, St. Kitts, West Indies

    Tel: (869) 465-2204 Mon – Thurs: 8 a.m. – 2 p.m. Fri: 8 a.m. – 4 p.m.
    Fax: (869) 465-1050
    Email: webmaster@sknanb.com

    ePassporte will continue to provide support with regard to the funds in your Wallet. We kindly ask for your patience as we must verify Accounts and balances manually.

    Thank You,

    ePassporte Account Holder Services

  27. VeryWorried

    I guess my earlier message was censored. I have no idea why when I simply copy and pasted a letter directly from ePassPorte. Everyone check your ePassPorte inbox for their newest letter published today. The letter from EP is below and also the link to the bank ST. Kitts website notice concerning the ePassPorte situation and how eventually we might get our money. Pray that we do.

    EPASSPORTE LETTER September 24th 2010:

    Dear ePassporte Account Holders

    St. Kitts Nevis Anguilla National Bank, without our prior knowledge, has turned off the ability for ePassporte to access or display Account Holders’ Visa Card balances. This means that when you login to your ePassporte Account, you will only be able to see your Wallet balance. As a consequence, inquiries regarding your Visa Card balance must be directed to St. Kitts Nevis Anguilla National Bank. St Kitts Bank is responsible for all funds on Visa Cards. Their contact information is as follows:

    St. Kitts-Nevis-Anguilla National Bank Ltd.

    Central Street,
    P.O. Box 343
    Basseterre, St. Kitts, West Indies

    Tel: (869) 465-2204 Mon – Thurs: 8 a.m. – 2 p.m. Fri: 8 a.m. – 4 p.m.
    Fax: (869) 465-1050
    Email: webmaster@sknanb.com

    ePassporte will continue to provide support with regard to the funds in your Wallet. We kindly ask for your patience as we must verify Accounts and balances manually.

    Thank You,

    ePassporte Account Holder Services

    ST. KITTS SKNANB.COM NOTICE:

    https://www.sknanb.com/message.htm

    To All SKNANB Visa Prepaid Cardholders

    SKNANB is committed to adhering to Visa’s stringent program requirements and maintaining the integrity of the global payment network. On instruction of SKNANB, on September 23rd, 2010, ePassporte’s network access for cards issued by SKNANB was disabled. As a result, SKNANB prepaid cardholders will not be able to view their card balances through the ePassporte.com website.

    SKNANB is actively working to restore, as soon as possible, SKNANB prepaid cardholders’ ability to obtain information regarding their Visa card balances and to access Visa card funds. SKNANB prepaid cardholders can expect further communication from SKNANB on or before September 30th 2010.

    If you have any questions or concerns regarding your SKNANB prepaid card, please contact SKNANB at vcprepaid@sknanb.com. In addition, a dedicated telephone line will be established shortly.

    SKNANB thanks you for your continued patience.

    St. Kitts-Nevis-Anguilla National Bank Limited

  28. Worried

    APPARENTLY our posts are suddenly moderated. If anyone wants to see the letters issued by ePassPorte and St. Kitts bank today please email me personally at: bulkorspam-epassporte@yahoo.com I guess KREBS has probably had some pretty “heated” posts lately therefore that is why they are now moderation everyones messages.

    KREBS,

    If you are censoring my messages I am asking politely for you to please email me at the address above and tell me why. Thank You.

    1. Worried

      Please include the dash in my email address if you choose to contact me via email:

      bulkorspam-epassporte@yahoo.com

      Earlier Post:

      APPARENTLY our posts are suddenly moderated. If anyone wants to see the letters issued by ePassPorte and St. Kitts bank today please email me personally at:

      bulkorspam-epassporte@yahoo.com I guess KREBS has probably had some pretty “heated” posts lately therefore that is why they are now moderation everyones messages.

      KREBS,

      If you are censoring my messages I am asking politely for you to please email me at the address above and tell me why. Thank You.

      1. VeryWorried

        I was able to talk to ST. Kitts Bank today and all they said is that they were working on the issue and we should know something by September 30th 2010. They didn’t really say much else except to direct me to their notice about ePassPorte cardholders at:

        https://www.sknanb.com/message.htm

        To All SKNANB Visa Prepaid Cardholders

        SKNANB is committed to adhering to Visa’s stringent program requirements and maintaining the integrity of the global payment network. On instruction of SKNANB, on September 23rd, 2010, ePassporte’s network access for cards issued by SKNANB was disabled. As a result, SKNANB prepaid cardholders will not be able to view their card balances through the ePassporte.com website.

        SKNANB is actively working to restore, as soon as possible, SKNANB prepaid cardholders’ ability to obtain information regarding their Visa card balances and to access Visa card funds. SKNANB prepaid cardholders can expect further communication from SKNANB on or before September 30th 2010.

        If you have any questions or concerns regarding your SKNANB prepaid card, please contact SKNANB at vcprepaid@sknanb.com. In addition, a dedicated telephone line will be established shortly.

        SKNANB thanks you for your continued patience.

        St. Kitts-Nevis-Anguilla National Bank Limited

        I asked them whether it would be 3 days 3 months 3 years and they just said the September 30th date again. They really didn’t sound too concerned for us. I also asked how or what exactly they were doing to rectify the situation and they said they did not have the authority to give me that information. But they have the authority to hold our money hostage for as long as they want.

        I will continue to pray that this is resolved soon. At least ePassPorte and St. Kitts are not remaining totally silent even though more updates would be nice.

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