Tag Archives: digital river

Dell Lost Control of Key Customer Support Domain for a Month in 2017

October 24, 2017

A Web site set up by PC maker Dell Inc. to help customers recover from malicious software and other computer maladies may have been hijacked for a few weeks this summer by people who specialize in deploying said malware, KrebsOnSecurity has learned.

There is a program installed on virtually all Dell computers called “Dell Backup and Recovery Application.” It’s designed to help customers restore their data and computers to their pristine, factory default state should a problem occur with the device. That backup and recovery program periodically checks a rather catchy domain name — DellBackupandRecoveryCloudStorage.com — which until recently was central to PC maker Dell’s customer data backup, recovery and cloud storage solutions.

Sometime this summer, DellBackupandRecoveryCloudStorage.com was suddenly snatched away from a longtime Dell contractor for a month and exposed to some questionable content. More worryingly, there are signs the domain may have been pushing malware before Dell’s contractor regained control over it.

SpyEye Botnet’s Bogus Billing Feature

September 17, 2010

Miscreants who control large groupings of hacked PCs or “botnets” are always looking for ways to better monetize their crime machines, and competition among rival exploit kit developers is leading to several ingenious new features. The SpyEye botnet kit, for example, now not only allows botnet owners to automate the extraction of credit card and other financial data from infected systems, but it also can be configured to use those credentials to gin up bogus sales at online stores set up by the botmaster.