U.S. Offered $10M for Hacker Just Arrested by Russia

December 4, 2024

In January 2022, KrebsOnSecurity identified a Russian man named Mikhail Matveev as “Wazawaka,” a cybercriminal who was deeply involved in the formation and operation of multiple ransomware groups. The U.S. government indicted Matveev as a top ransomware purveyor a year later, offering $10 million for information leading to his arrest. Last week, the Russian government reportedly arrested Matveev and charged him with creating malware used to extort companies.

An FBI wanted poster for Matveev.

Matveev, a.k.a. “Wazawaka” and “Boriselcin” worked with at least three different ransomware gangs that extorted hundreds of millions of dollars from companies, schools, hospitals and government agencies, U.S. prosecutors allege.

Russia’s interior ministry last week issued a statement saying a 32-year-old hacker had been charged with violating domestic laws against the creation and use of malicious software. The announcement didn’t name the accused, but the Russian state news agency RIA Novosti cited anonymous sources saying the man detained is Matveev.

Matveev did not respond to requests for comment. Daryna Antoniuk at TheRecord reports that a security researcher said on Sunday they had contacted Wazawaka, who confirmed being charged and said he’d paid two fines, had his cryptocurrency confiscated, and is currently out on bail pending trial.

Matveev’s hacker identities were remarkably open and talkative on numerous cybercrime forums. Shortly after being identified as Wazawaka by KrebsOnSecurity in 2022, Matveev published multiple selfie videos on Twitter/X where he acknowledged using the Wazawaka moniker and mentioned several security researchers by name (including this author). More recently, Matveev’s X profile (@ransomboris) posted a picture of a t-shirt that features the U.S. government’s “Wanted” poster for him.

An image tweeted by Matveev showing the Justice Department’s wanted poster for him on a t-shirt. image: x.com/vxunderground

The golden rule of cybercrime in Russia has always been that as long as you never hack, extort or steal from Russian citizens or companies, you have little to fear of arrest. Wazawaka claimed he zealously adhered to this rule as a personal and professional mantra.

“Don’t shit where you live, travel local, and don’t go abroad,” Wazawaka wrote in January 2021 on the Russian-language cybercrime forum Exploit. “Mother Russia will help you. Love your country, and you will always get away with everything.” Continue reading

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Hacker in Snowflake Extortions May Be a U.S. Soldier

November 26, 2024

Two men have been arrested for allegedly stealing data from and extorting dozens of companies that used the cloud data storage company Snowflake, but a third suspect — a prolific hacker known as Kiberphant0m — remains at large and continues to publicly extort victims. However, this person’s identity may not remain a secret for long: A careful review of Kiberphant0m’s daily chats across multiple cybercrime personas suggests they are a U.S. Army soldier who is or was recently stationed in South Korea.

Kiberphant0m’s identities on cybercrime forums and on Telegram and Discord chat channels have been selling data stolen from customers of the cloud data storage company Snowflake. At the end of 2023, malicious hackers discovered that many companies had uploaded huge volumes of sensitive customer data to Snowflake accounts that were protected with nothing more than a username and password (no multi-factor authentication required).

After scouring darknet markets for stolen Snowflake account credentials, the hackers began raiding the data storage repositories for some of the world’s largest corporations. Among those was AT&T, which disclosed in July that cybercriminals had stolen personal information, phone and text message records for roughly 110 million people.  Wired.com reported in July that AT&T paid a hacker $370,000 to delete stolen phone records.

On October 30, Canadian authorities arrested Alexander Moucka, a.k.a. Connor Riley Moucka of Kitchener, Ontario, on a provisional arrest warrant from the United States, which has since indicted him on 20 criminal counts connected to the Snowflake breaches. Another suspect in the Snowflake hacks, John Erin Binns, is an American who is currently incarcerated in Turkey.

A surveillance photo of Connor Riley Moucka, a.k.a. “Judische” and “Waifu,” dated Oct 21, 2024, 9 days before Moucka’s arrest. This image was included in an affidavit filed by an investigator with the Royal Canadian Mounted Police (RCMP).

Investigators say Moucka, who went by the handles Judische and Waifu, had tasked Kiberphant0m with selling data stolen from Snowflake customers who refused to pay a ransom to have their information deleted. Immediately after news broke of Moucka’s arrest, Kiberphant0m was clearly furious, and posted on the hacker community BreachForums what they claimed were the AT&T call logs for President-elect Donald J. Trump and for Vice President Kamala Harris.

“In the event you do not reach out to us @ATNT all presidential government call logs will be leaked,” Kiberphant0m threatened, signing their post with multiple “#FREEWAIFU” tags. “You don’t think we don’t have plans in the event of an arrest? Think again.”

On the same day, Kiberphant0m posted what they claimed was the “data schema” from the U.S. National Security Agency.

“This was obtained from the ATNT Snowflake hack which is why ATNT paid an extortion,” Kiberphant0m wrote in a thread on BreachForums. “Why would ATNT pay Waifu for the data when they wouldn’t even pay an extortion for over 20M+ SSNs?”

Kiberphant0m posting what he claimed was a “data schema” stolen from the NSA via AT&T.

Also on Nov. 5, Kiberphant0m offered call logs stolen from Verizon’s push-to-talk (PTT) customers — mainly U.S. government agencies and emergency first responders. On Nov. 9, Kiberphant0m posted a sales thread on BreachForums offering a “SIM-swapping” service targeting Verizon PTT customers. In a SIM-swap, fraudsters use credentials that are phished or stolen from mobile phone company employees to divert a target’s phone calls and text messages to a device they control.

MEET ‘BUTTHOLIO’

Kiberphant0m joined BreachForums in January 2024, but their public utterances on Discord and Telegram channels date back to at least early 2022. On their first post to BreachForums, Kiberphant0m said they could be reached at the Telegram handle @cyb3rph4nt0m.

A review of @cyb3rph4nt0m shows this user has posted more than 4,200 messages since January 2024. Many of these messages were attempts to recruit people who could be hired to deploy a piece of malware that enslaved host machines in an Internet of Things (IoT) botnet.

On BreachForums, Kiberphant0m has sold the source code to “Shi-Bot,” a custom Linux DDoS botnet based on the Mirai malware. Kiberphant0m had few sales threads on BreachForums prior to the Snowflake attacks becoming public in May, and many of those involved databases stolen from companies in South Korea.

On June 5, 2024, a Telegram user by the name “Buttholio” joined the fraud-focused Telegram channel “Comgirl” and claimed to be Kiberphant0m. Buttholio made the claim after being taunted as a nobody by another denizen of Comgirl, referring to their @cyb3rph4nt0m account on Telegram and the Kiberphant0m user on cybercrime forums.

“Type ‘kiberphant0m’ on google with the quotes,” Buttholio told another user. “I’ll wait. Go ahead. Over 50 articles. 15+ telecoms breached. I got the IMSI number to every single person that’s ever registered in Verizon, Tmobile, ATNT and Verifone.”

On Sept. 17, 2023, Buttholio posted in a Discord chat room dedicated to players of the video game Escape from Tarkov. “Come to Korea, servers there is pretty much no extract camper or cheater,” Buttholio advised.

In another message that same day in the gaming Discord, Buttholio told others they bought the game in the United States, but that they were playing it in Asia.

“USA is where the game was purchased from, server location is actual in game servers u play on. I am a u.s. soldier so i bought it in the states but got on rotation so i have to use asian servers,” they shared. Continue reading

Feds Charge Five Men in ‘Scattered Spider’ Roundup

November 21, 2024

Federal prosecutors in Los Angeles this week unsealed criminal charges against five men alleged to be members of a hacking group responsible for dozens of cyber intrusions at major U.S. technology companies between 2021 and 2023, including LastPass, MailChimp, Okta, T-Mobile and Twilio.

A visual depiction of the attacks by the SMS phishing group known as Scattered Spider, and Oktapus. Image: Amitai Cohen twitter.com/amitaico.

The five men, aged 20 to 25, are allegedly members of a hacking conspiracy dubbed “Scattered Spider” and “Oktapus,” which specialized in SMS-based phishing attacks that tricked employees at tech firms into entering their credentials and one-time passcodes at phishing websites.

The targeted SMS scams asked employees to click a link and log in at a website that mimicked their employer’s Okta authentication page. Some SMS phishing messages told employees their VPN credentials were expiring and needed to be changed; other phishing messages advised employees about changes to their upcoming work schedule.

These attacks leveraged newly-registered domains that often included the name of the targeted company, such as twilio-help[.]com and ouryahoo-okta[.]com. The phishing websites were normally kept online for just one or two hours at a time, meaning they were often yanked offline before they could be flagged by anti-phishing and security services.

The phishing kits used for these campaigns featured a hidden Telegram instant message bot that forwarded any submitted credentials in real-time. The bot allowed the attackers to use the phished username, password and one-time code to log in as that employee at the real employer website.

In August 2022, multiple security firms gained access to the server that was receiving data from that Telegram bot, which on several occasions leaked the Telegram ID and handle of its developer, who used the nickname “Joeleoli.”

The Telegram username “Joeleoli” can be seen sandwiched between data submitted by people who knew it was a phish, and data phished from actual victims. Click to enlarge.

That Joeleoli moniker registered on the cybercrime forum OGusers in 2018 with the email address joelebruh@gmail.com, which also was used to register accounts at several websites for a Joel Evans from North Carolina. Indeed, prosecutors say Joeleoli’s real name is Joel Martin Evans, and he is a 25-year-old from Jacksonville, North Carolina. Continue reading

Fintech Giant Finastra Investigating Data Breach

November 19, 2024

The financial technology firm Finastra is investigating the alleged large-scale theft of information from its internal file transfer platform, KrebsOnSecurity has learned. Finastra, which provides software and services to 45 of the world’s top 50 banks, notified customers of the security incident after a cybercriminal began selling more than 400 gigabytes of data purportedly stolen from the company.

London-based Finastra has offices in 42 countries and reported $1.9 billion in revenues last year. The company employs more than 7,000 people and serves approximately 8,100 financial institutions around the world. A major part of Finastra’s day-to-day business involves processing huge volumes of digital files containing instructions for wire and bank transfers on behalf of its clients.

On November 8, 2024, Finastra notified financial institution customers that on Nov. 7 its security team detected suspicious activity on Finastra’s internally hosted file transfer platform. Finastra also told customers that someone had begun selling large volumes of files allegedly stolen from its systems.

“On November 8, a threat actor communicated on the dark web claiming to have data exfiltrated from this platform,” reads Finastra’s disclosure, a copy of which was shared by a source at one of the customer firms.

“There is no direct impact on customer operations, our customers’ systems, or Finastra’s ability to serve our customers currently,” the notice continued. “We have implemented an alternative secure file sharing platform to ensure continuity, and investigations are ongoing.”

But its notice to customers does indicate the intruder managed to extract or “exfiltrate” an unspecified volume of customer data.

“The threat actor did not deploy malware or tamper with any customer files within the environment,” the notice reads. “Furthermore, no files other than the exfiltrated files were viewed or accessed. We remain focused on determining the scope and nature of the data contained within the exfiltrated files.” Continue reading

An Interview With the Target & Home Depot Hacker

November 14, 2024

In December 2023, KrebsOnSecurity revealed the real-life identity of Rescator, the nickname used by a Russian cybercriminal who sold more than 100 million payment cards stolen from Target and Home Depot between 2013 and 2014. Moscow resident Mikhail Shefel, who confirmed using the Rescator identity in a recent interview, also admitted reaching out because he is broke and seeking publicity for several new money making schemes.

Mikhail “Mike” Shefel’s former Facebook profile. Shefel has since legally changed his last name to Lenin.

Mr. Shefel, who recently changed his legal surname to Lenin, was the star of last year’s story, Ten Years Later, New Clues in the Target Breach. That investigation detailed how the 38-year-old Shefel adopted the nickname Rescator while working as vice president of payments at ChronoPay, a Russian financial company that paid spammers to advertise fake antivirus scams, male enhancement drugs and knockoff pharmaceuticals.

Mr. Shefel did not respond to requests for comment in advance of that December 2023 profile. Nor did he respond to reporting here in January 2024 that he ran an IT company with a 34-year-old Russian man named Aleksandr Ermakov, who was sanctioned by authorities in Australia, the U.K. and U.S. for stealing data on nearly 10 million customers of the Australian health insurance giant Medibank.

But not long after KrebsOnSecurity reported in April that Shefel/Rescator also was behind the theft of Social Security and tax information from a majority of South Carolina residents in 2012, Mr. Shefel began contacting this author with the pretense of setting the record straight on his alleged criminal hacking activities.

In a series of live video chats and text messages, Mr. Shefel confirmed he indeed went by the Rescator identity for several years, and that he did operate a slew of websites between 2013 and 2015 that sold payment card data stolen from Target, Home Depot and a number of other nationwide retail chains.

Shefel claims the true mastermind behind the Target and other retail breaches was Dmitri Golubov, an infamous Ukrainian hacker known as the co-founder of Carderplanet, among the earliest Russian-language cybercrime forums focused on payment card fraud. Mr. Golubov could not be reached for comment, and Shefel says he no longer has the laptop containing evidence to support that claim.

Shefel asserts he and his team were responsible for developing the card-stealing malware that Golubov’s hackers installed on Target and Home Depot payment terminals, and that at the time he was technical director of a long-running Russian cybercrime community called Lampeduza.

“My nickname was MikeMike, and I worked with Dmitri Golubov and made technologies for him,” Shefel said. “I’m also godfather of his second son.”

Dmitri Golubov, circa 2005. Image: U.S. Postal Investigative Service.

A week after breaking the story about the 2013 data breach at Target, KrebsOnSecurity published Who’s Selling Cards from Target?, which identified a Ukrainian man who went by the nickname Helkern as Rescator’s original identity. But Shefel claims Helkern was subordinate to Golubov, and that he was responsible for introducing the two men more than a decade ago.

“Helkern was my friend, I [set up a] meeting with Golubov and him in 2013,” Shefel said. “That was in Odessa, Ukraine. I was often in that city, and [it’s where] I met my second wife.”

Shefel claims he made several hundred thousand dollars selling cards stolen by Golubov’s Ukraine-based hacking crew, but that not long after Russia annexed Crimea in 2014 Golubov cut him out of the business and replaced Shefel’s malware coding team with programmers in Ukraine. Continue reading

Microsoft Patch Tuesday, November 2024 Edition

November 12, 2024

Microsoft today released updates to plug at least 89 security holes in its Windows operating systems and other software. November’s patch batch includes fixes for two zero-day vulnerabilities that are already being exploited by attackers, as well as two other flaws that were publicly disclosed prior to today.

The zero-day flaw tracked as CVE-2024-49039 is a bug in the Windows Task Scheduler that allows an attacker to increase their privileges on a Windows machine. Microsoft credits Google’s Threat Analysis Group with reporting the flaw.

The second bug fixed this month that is already seeing in-the-wild exploitation is CVE-2024-43451, a spoofing flaw that could reveal Net-NTLMv2 hashes, which are used for authentication in Windows environments.

Satnam Narang, senior staff research engineer at Tenable, says the danger with stolen NTLM hashes is that they enable so-called “pass-the-hash” attacks, which let an attacker masquerade as a legitimate user without ever having to log in or know the user’s password. Narang notes that CVE-2024-43451 is the third NTLM zero-day so far this year.

“Attackers continue to be adamant about discovering and exploiting zero-day vulnerabilities that can disclose NTLMv2 hashes, as they can be used to authenticate to systems and potentially move laterally within a network to access other systems,” Narang said. Continue reading

FBI: Spike in Hacked Police Emails, Fake Subpoenas

November 9, 2024

The Federal Bureau of Investigation (FBI) is urging police departments and governments worldwide to beef up security around their email systems, citing a recent increase in cybercriminal services that use hacked police email accounts to send unauthorized subpoenas and customer data requests to U.S.-based technology companies.

In an alert (PDF) published this week, the FBI said it has seen an uptick in postings on criminal forums regarding the process of emergency data requests (EDRs) and the sale of email credentials stolen from police departments and government agencies.

“Cybercriminals are likely gaining access to compromised US and foreign government email addresses and using them to conduct fraudulent emergency data requests to US based companies, exposing the personal information of customers to further use for criminal purposes,” the FBI warned.

In the United States, when federal, state or local law enforcement agencies wish to obtain information about an account at a technology provider — such as the account’s email address, or what Internet addresses a specific cell phone account has used in the past — they must submit an official court-ordered warrant or subpoena.

Virtually all major technology companies serving large numbers of users online have departments that routinely review and process such requests, which are typically granted (eventually, and at least in part) as long as the proper documents are provided and the request appears to come from an email address connected to an actual police department domain name.

In some cases, a cybercriminal will offer to forge a court-approved subpoena and send that through a hacked police or government email account. But increasingly, thieves are relying on fake EDRs, which allow investigators to attest that people will be bodily harmed or killed unless a request for account data is granted expeditiously.

The trouble is, these EDRs largely bypass any official review and do not require the requester to supply any court-approved documents. Also, it is difficult for a company that receives one of these EDRs to immediately determine whether it is legitimate.

In this scenario, the receiving company finds itself caught between two unsavory outcomes: Failing to immediately comply with an EDR — and potentially having someone’s blood on their hands — or possibly leaking a customer record to the wrong person.

Perhaps unsurprisingly, compliance with such requests tends to be extremely high. For example, in its most recent transparency report (PDF) Verizon said it received more than 127,000 law enforcement demands for customer data in the second half of 2023 — including more than 36,000 EDRs — and that the company provided records in response to approximately 90 percent of requests.

One English-speaking cybercriminal who goes by the nicknames “Pwnstar” and “Pwnipotent” has been selling fake EDR services on both Russian-language and English cybercrime forums. Their prices range from $1,000 to $3,000 per successful request, and they claim to control “gov emails from over 25 countries,” including Argentina, Bangladesh, Brazil, Bolivia, Dominican Republic, Hungary, India, Kenya, Jordan, Lebanon, Laos, Malaysia, Mexico, Morocco, Nigeria, Oman, Pakistan, Panama, Paraguay, Peru, Philippines, Tunisia, Turkey, United Arab Emirates (UAE), and Vietnam.

“I cannot 100% guarantee every order will go through,” Pwnstar explained. “This is social engineering at the highest level and there will be failed attempts at times. Don’t be discouraged. You can use escrow and I give full refund back if EDR doesn’t go through and you don’t receive your information.” Continue reading

Canadian Man Arrested in Snowflake Data Extortions

November 5, 2024

A 25-year-old man in Ontario, Canada has been arrested for allegedly stealing data from and extorting more than 160 companies that used the cloud data service Snowflake.

Image: https://www.pomerium.com/blog/the-real-lessons-from-the-snowflake-breach

On October 30, Canadian authorities arrested Alexander Moucka, a.k.a. Connor Riley Moucka of Kitchener, Ontario, on a provisional arrest warrant from the United States. Bloomberg first reported Moucka’s alleged ties to the Snowflake hacks on Monday.

At the end of 2023, malicious hackers learned that many large companies had uploaded huge volumes of sensitive customer data to Snowflake accounts that were protected with little more than a username and password (no multi-factor authentication required). After scouring darknet markets for stolen Snowflake account credentials, the hackers began raiding the data storage repositories used by some of the world’s largest corporations.

Among those was AT&T, which disclosed in July that cybercriminals had stolen personal information and phone and text message records for roughly 110 million people — nearly all of its customers. Wired.com reported in July that AT&T paid a hacker $370,000 to delete stolen phone records.

A report on the extortion attacks from the incident response firm Mandiant notes that Snowflake victim companies were privately approached by the hackers, who demanded a ransom in exchange for a promise not to sell or leak the stolen data. All told, more than 160 Snowflake customers were relieved of data, including TicketMasterLending TreeAdvance Auto Parts and Neiman Marcus.

Moucka is alleged to have used the hacker handles Judische and Waifu, among many others. These monikers correspond to a prolific cybercriminal whose exploits were the subject of a recent story published here about the overlap between Western, English-speaking cybercriminals and extremist groups that harass and extort minors into harming themselves or others.

On May 2, 2024, Judische claimed on the fraud-focused Telegram channel Star Chat that they had hacked Santander Bank, one of the first known Snowflake victims. Judische would repeat that claim in Star Chat on May 13 — the day before Santander publicly disclosed a data breach — and would periodically blurt out the names of other Snowflake victims before their data even went up for sale on the cybercrime forums.

404 Media reports that at a court hearing in Ontario this morning, Moucka called in from a prison phone and said he was seeking legal aid to hire an attorney.

TELECOM DOMINOES

Mandiant has attributed the Snowflake compromises to a group it calls “UNC5537,” with members based in North America and Turkey. Sources close to the investigation tell KrebsOnSecurity the UNC5537 member in Turkey is John Erin Binns, an elusive American man indicted by the U.S. Department of Justice (DOJ) for a 2021 breach at T-Mobile that exposed the personal information of at least 76.6 million customers.

Update: The Justice Department has unsealed an indictment (PDF) against Moucka and Binns, charging them with one count of conspiracy; 10 counts of wire fraud; four counts of computer fraud and abuse; two counts of extortion in relation to computer fraud; and two counts aggravated identity theft.

In a statement on Moucka’s arrest, Mandiant said UNC5537 aka Alexander ‘Connor’ Moucka has proven to be one of the most consequential threat actors of 2024.

“In April 2024, UNC5537 launched a campaign, systematically compromising misconfigured SaaS instances across over a hundred organizations,” wrote Austin Larsen, Mandiant’s senior threat analyst. “The operation, which left organizations reeling from significant data loss and extortion attempts, highlighted the alarming scale of harm an individual can cause using off-the-shelf tools.”

Sources involved in the investigation said UNC5537 has focused on hacking into telecommunications companies around the world. Those sources told KrebsOnSecurity that Binns and Judische are suspected of stealing data from India’s largest state-run telecommunications firm Bharat Sanchar Nigam Ltd (BNSL), and that the duo even bragged about being able to intercept or divert phone calls and text messages for a large portion of the population of India.

Judische appears to have outsourced the sale of databases from victim companies who refuse to pay, delegating some of that work to a cybercriminal who uses the nickname Kiberphant0m on multiple forums. In late May 2024, Kiberphant0m began advertising the sale of hundreds of gigabytes of data stolen from BSNL.

“Information is worth several million dollars but I’m selling for pretty cheap,” Kiberphant0m wrote of the BSNL data in a post on the English-language cybercrime community Breach Forums. “Negotiate a deal in Telegram.”

Also in May 2024, Kiberphant0m took to the Russian-language hacking forum XSS to sell more than 250 gigabytes of data stolen from an unnamed mobile telecom provider in Asia, including a database of all active customers and software allowing the sending of text messages to all customers.

On September 3, 2024, Kiberphant0m posted a sales thread on XSS titled “Selling American Telecom Access (100B+ Revenue).” Kiberphant0m’s asking price of $200,000 was apparently too high because they reposted the sales thread on Breach Forums a month later, with a headline that more clearly explained the data was stolen from Verizon‘s “push-to-talk” (PTT) customers — primarily U.S. government agencies and first responders.

404Media reported recently that the breach does not appear to impact the main consumer Verizon network. Rather, the hackers broke into a third party provider and stole data on Verizon’s PTT systems, which are a separate product marketed towards public sector agencies, enterprises, and small businesses to communicate internally.

INTERVIEW WITH JUDISCHE

Investigators say Moucka shared a home in Kitchener with other tenants, but not his family. His mother was born in Chechnya, and he speaks Russian in addition to French and English. Moucka’s father died of a drug overdose at age 26, when the defendant was roughly five years old.

A person claiming to be Judische began communicating with this author more than three months ago on Signal after KrebsOnSecurity started asking around about hacker nicknames previously used by Judische over the years.

Judische admitted to stealing and ransoming data from Snowflake customers, but he said he’s not interested in selling the information, and that others have done this with some of the data sets he stole.

“I’m not really someone that sells data unless it’s crypto [databases] or credit cards because they’re the only thing I can find buyers for that actually have money for the data,” Judische told KrebsOnSecurity. “The rest is just ransom.”

Judische has sent this reporter dozens of unsolicited and often profane messages from several different Signal accounts, all of which claimed to be an anonymous tipster sharing different identifying details for Judische. This appears to have been an elaborate effort by Judische to “detrace” his movements online and muddy the waters about his identity.

Judische frequently claimed he had unparalleled “opsec” or operational security, a term that refers to the ability to compartmentalize and obfuscate one’s tracks online. In an effort to show he was one step ahead of investigators, Judische shared information indicating someone had given him a Mandiant researcher’s assessment of who and where they thought he was. Mandiant says those were discussion points shared with select reporters in advance of the researcher’s recent talk at the LabsCon security conference.

But in a conversation with KrebsOnSecurity on October 26, Judische acknowledged it was likely that the authorities were closing in on him, and said he would seriously answer certain questions about his personal life.

“They’re coming after me for sure,” he said. Continue reading

Booking.com Phishers May Leave You With Reservations

November 1, 2024

A number of cybercriminal innovations are making it easier for scammers to cash in on your upcoming travel plans. This story examines a recent spear-phishing campaign that ensued when a California hotel had its booking.com credentials stolen. We’ll also explore an array of cybercrime services aimed at phishers who target hotels that rely on the world’s most visited travel website.

According to the market share website statista.com, booking.com is by far the Internet’s busiest travel service, with nearly 550 million visits in September. KrebsOnSecurity last week heard from a reader whose close friend received a targeted phishing message within the Booking mobile app just minutes after making a reservation at a California hotel.

The missive bore the name of the hotel and referenced details from their reservation, claiming that booking.com’s anti-fraud system required additional information about the customer before the reservation could be finalized.

The phishing message our reader’s friend received after making a reservation at booking.com in late October.

In an email to KrebsOnSecurity, booking.com confirmed one of its partners had suffered a security incident that allowed unauthorized access to customer booking information.

“Our security teams are currently investigating the incident you mentioned and can confirm that it was indeed a phishing attack targeting one of our accommodation partners, which unfortunately is not a new situation and quite common across industries,” booking.com replied. “Importantly, we want to clarify that there has been no compromise of Booking.com’s internal systems.”

The phony booking.com website generated by visiting the link in the text message.

Booking.com said it now requires 2FA, which forces partners to provide a one-time passcode from a mobile authentication app (Pulse) in addition to a username and password.

“2FA is required and enforced, including for partners to access payment details from customers securely,” a booking.com spokesperson wrote. “That’s why the cybercriminals follow-up with messages to try and get customers to make payments outside of our platform.”

“That said, the phishing attacks stem from partners’ machines being compromised with malware, which has enabled them to also gain access to the partners’ accounts and to send the messages that your reader has flagged,” they continued.

It’s unclear, however, if the company’s 2FA requirement is enforced for all or just newer partners. Booking.com did not respond to questions about that, and its current account security advice urges customers to enable 2FA.

A scan of social media networks showed this is not an uncommon scam.

In November 2023, the security firm SecureWorks detailed how scammers targeted booking.com hospitality partners with data-stealing malware. SecureWorks said these attacks had been going on since at least March 2023.

“The hotel did not enable multi-factor authentication (MFA) on its Booking.com access, so logging into the account with the stolen credentials was easy,” SecureWorks said of the booking.com partner it investigated.

In June 2024, booking.com told the BBC that phishing attacks targeting travelers had increased 900 percent, and that thieves taking advantage of new artificial intelligence (AI) tools were the primary driver of this trend.

Booking.com told the BCC the company had started using AI to fight AI-based phishing attacks. Booking.com’s statement said their investments in that arena “blocked 85 million fraudulent reservations over more than 1.5 million phishing attempts in 2023.”

Continue reading