16
Aug 18

Hanging Up on Mobile in the Name of Security

An entrepreneur and virtual currency investor is suing AT&T for $224 million, claiming the wireless provider was negligent when it failed to prevent thieves from hijacking his mobile account and stealing millions of dollars in cryptocurrencies. Increasingly frequent, high-profile attacks like these are prompting some experts to say the surest way to safeguard one’s online accounts may be to disconnect them from the mobile providers entirely.

The claims come in a lawsuit filed this week in Los Angeles on behalf of Michael Terpin, who co-founded the first angel investor group for bitcoin enthusiasts in 2013. Terpin alleges that crooks stole almost $24 million worth of cryptocurrency after fraudulently executing a “SIM swap” on his mobile phone account at AT&T in early 2018.

A SIM card is the tiny, removable chip in a mobile device that allows it to connect to the provider’s network. Customers can legitimately request a SIM swap when their existing SIM card has been damaged, or when they are switching to a different phone that requires a SIM card of another size.

But SIM swaps are frequently abused by scam artists who trick mobile providers into tying a target’s service to a new SIM card and mobile phone that the attackers control. Unauthorized SIM swaps often are perpetrated by fraudsters who have already stolen or phished a target’s password, as many banks and online services rely on text messages to send users a one-time code that needs to be entered in addition to a password for online authentication.

Terpin alleges that on January 7, 2018, someone requested an unauthorized SIM swap on his AT&T account, causing his phone to go dead and sending all incoming texts and phone calls to a device the attackers controlled. Armed with that access, the intruders were able to reset credentials tied to his cryptocurrency accounts and siphon nearly $24 million worth of digital currencies.

According to Terpin, this was the second time in six months someone had hacked his AT&T number. On June 11, 2017, Terpin’s phone went dead. He soon learned his AT&T password had been changed remotely after 11 attempts in AT&T stores had failed. At the time, AT&T suggested Terpin take advantage of the company’s “extra security” feature — a customer-specified six-digit PIN which is required before any account changes can be made.

Terpin claims an investigation by AT&T into the 2018 breach found that an employee at an AT&T store in Norwich, Conn. somehow executed the SIM swap on his account without having to enter his “extra security” PIN, and that AT&T knew or should have known that employees could bypass its customer security measures.

Terpin is suing AT&T for his $24 million worth of cryptocurrencies, plus $200 million in punitive damages. A copy of his complaint is here (PDF).

AT&T declined to comment on specific claims in the lawsuit, saying only in a statement that, “We dispute these allegations and look forward to presenting our case in court.”

AN ‘IDENTITY CRISIS’?

Mobile phone companies are a major weak point in authentication because so many companies have now built their entire procedure for authenticating customers on a process that involves sending a one-time code to the customer via SMS or automated phone call.

In some cases, thieves executing SIM swaps have already phished or otherwise stolen a target’s bank or email password. But many major social media platforms — such as Instagramallow users to reset their passwords using nothing more than text-based (SMS) authentication, meaning thieves can hijack those accounts just by having control over the target’s mobile phone number.

Allison Nixon is director of security research at Flashpoint, a security company in New York City that has been closely tracking the murky underworld of communities that teach people how to hijack phone numbers assigned to customer accounts at all of the major mobile providers.

Nixon calls the current SIM-jacking craze “a major identity crisis” for cybersecurity on multiple levels.

“Phone numbers were never originally intended as an identity document, they were designed as a way to contact people,” Nixon said. “But because of all these other companies are building in security measures, a phone number has become an identity document.”

In essence, mobile phone companies have become “critical infrastructure” for security precisely because so much is riding on who controls a given mobile number. At the same time, so little is needed to undo weak security controls put in place to prevent abuse.

“The infrastructure wasn’t designed to withstand the kind of attacks happening now,” Nixon said. “The protocols need to be changed, and there are probably laws affecting the telecom companies that need to be reviewed in light of how these companies have evolved.”

Unfortunately, with the major mobile providers so closely tied to your security, there is no way you can remove the most vulnerable chunks of this infrastructure — the mobile store employees who can be paid or otherwise bamboozled into helping these attacks succeed.

No way, that is, unless you completely disconnect your mobile phone number from any sort of SMS-based authentication you currently use, and replace it with Internet-based telephone services that do not offer “helpful” customer support — such as Google Voice.

Google Voice lets users choose a phone number that gets tied to their Google account, and any calls or messages to that number will be forwarded to your mobile number. But unlike phone numbers issued by the major mobile providers, Google Voice numbers can’t be stolen unless someone also hacks your Google password — in which case you likely have much bigger problems.

With Google Voice, there is no customer service person who can be conned over the phone into helping out. There is no retail-store employee who will sell access to your SIM information for a paltry $80 payday. In this view of security, customer service becomes a customer disservice.

Mind you, this isn’t my advice. The above statement summarizes the arguments allegedly made by one of the most accomplished SIM swap thieves in the game today. On July 12, 2018, police in California arrested Joel Ortiz, a 20-year-old college student from Boston who’s accused of using SIM swaps to steal more than $5 million in cryptocurrencies from 40 victims.

Ortiz allegedly had help from a number of unnamed accomplices who collectively targeted high-profile and wealthy people in the cryptocurrency space. In one of three brazen attacks at a bitcoin conference this year, Ortiz allegedly used his SIM swapping skills to steal more than $1.5 million from a cryptocurrency entrepreneur, including nearly $1 million the victim had crowdfunded.

A July 2018 posting from the “OG” Instagram account “0”, allegedly an account hijacked by Joel Ortiz (pictured holding an armload of Dom Perignon champagne).

Ortiz reportedly was a core member of OGUsers[dot]com, a forum that’s grown wildly popular among criminals engaging in SIM swaps to steal cryptocurrency and hijack high-value social media accounts. OG is short for “original gangster,” and it refers to a type of “street cred” for possession of social media account names that are relatively short (between one and six characters). On ogusers[dot]com, Ortiz allegedly picked the username “j”. Short usernames are considered more valuable because they confer on the account holder the appearance of an early adopter on most social networks.

Discussions on the Ogusers forum indicate Ortiz allegedly is the current occupant of perhaps the most OG username on Twitter — an account represented by the number zero “0”. The alias displayed on that twitter profile is “j0”. He also apparently controls the Instagram account by the same number, as well as the Instagram account “t”, which lists its alias as “Joel.”

Shown below is a cached snippet from an Ogusers forum posting by “j” (allegedly Ortiz), advising people to remove their mobile phone number from all important multi-factor authentication options, and to replace it with something like Google Voice.

Ogusers SIM swapper “j” advises forum members on how not to become victims of SIM swapping. Click to enlarge.

Continue reading →


15
Aug 18

Patch Tuesday, August 2018 Edition

Adobe and Microsoft each released security updates for their software on Tuesday. Adobe plugged five security holes in its Flash Player browser plugin. Microsoft pushed 17 updates to fix at least 60 vulnerabilities in Windows and other software, including two “zero-day” flaws that attackers were already exploiting before Microsoft issued patches to fix them.

According to security firm Ivanti, the first of the two zero-day flaws (CVE-2018-8373) is a critical flaw in Internet Explorer that attackers could use to foist malware on IE users who browse to hacked or booby-trapped sites. The other zero-day is a bug (CVE-2018-8414) in the Windows 10 shell that could allow an attacker to run code of his choice.

Microsoft also patched more variants of the Meltdown/Spectre memory vulnerabilities, collectively dubbed “Foreshadow” by a team of researchers who discovered and reported the Intel-based flaws. For more information about how Foreshadow works, check out their academic paper (PDF), and/or the video below. Microsoft’s analysis is here.

One nifty little bug fixed in this patch batch is CVE-2018-8345. It addresses a problem in the way Windows handles shortcut files; ending in the “.lnk” extension, shortcut files are Windows components that link (hence the “lnk” extension) easy-to-recognize icons to specific executable programs, and are typically placed on the user’s Desktop or Start Menu.

That description of a shortcut file was taken verbatim from the first widely read report on what would later be dubbed the Stuxnet worm, which also employed an exploit for a weakness in the way Windows handled shortcut (.lnk) files. According to security firm Qualys, this patch should be prioritized for both workstations and servers, as the user does not need to click the file to exploit. “Simply viewing a malicious LNK file can execute code as the logged-in user,” Qualys’ Jimmy Graham wrote. Continue reading →


12
Aug 18

FBI Warns of ‘Unlimited’ ATM Cashout Blitz

The Federal Bureau of Investigation (FBI) is warning banks that cybercriminals are preparing to carry out a highly choreographed, global fraud scheme known as an “ATM cash-out,” in which crooks hack a bank or payment card processor and use cloned cards at cash machines around the world to fraudulently withdraw millions of dollars in just a few hours.

“The FBI has obtained unspecified reporting indicating cyber criminals are planning to conduct a global Automated Teller Machine (ATM) cash-out scheme in the coming days, likely associated with an unknown card issuer breach and commonly referred to as an ‘unlimited operation’,” reads a confidential alert the FBI shared with banks privately on Friday.

The FBI said unlimited operations compromise a financial institution or payment card processor with malware to access bank customer card information and exploit network access, enabling large scale theft of funds from ATMs.

“Historic compromises have included small-to-medium size financial institutions, likely due to less robust implementation of cyber security controls, budgets, or third-party vendor vulnerabilities,” the alert continues. “The FBI expects the ubiquity of this activity to continue or possibly increase in the near future.”

Organized cybercrime gangs that coordinate unlimited attacks typically do so by hacking or phishing their way into a bank or payment card processor. Just prior to executing on ATM cashouts, the intruders will remove many fraud controls at the financial institution, such as maximum ATM withdrawal amounts and any limits on the number of customer ATM transactions daily.

The perpetrators also alter account balances and security measures to make an unlimited amount of money available at the time of the transactions, allowing for large amounts of cash to be quickly removed from the ATM.

“The cyber criminals typically create fraudulent copies of legitimate cards by sending stolen card data to co-conspirators who imprint the data on reusable magnetic strip cards, such as gift cards purchased at retail stores,” the FBI warned. “At a pre-determined time, the co-conspirators withdraw account funds from ATMs using these cards.”

Virtually all ATM cashout operations are launched on weekends, often just after financial institutions begin closing for business on Saturday. Last month, KrebsOnSecurity broke a story about an apparent unlimited operation used to extract a total of $2.4 million from accounts at the National Bank of Blacksburg in two separate ATM cashouts between May 2016 and January 2017.

In both cases, the attackers managed to phish someone working at the Blacksburg, Virginia-based small bank. From there, the intruders compromised systems the bank used to manage credits and debits to customer accounts. Continue reading →


07
Aug 18

Florida Man Arrested in SIM Swap Conspiracy

Police in Florida have arrested a 25-year-old man accused of being part of a multi-state cyber fraud ring that hijacked mobile phone numbers in online attacks that siphoned hundreds of thousands of dollars worth of bitcoin and other cryptocurrencies from victims.

On July 18, 2018, Pasco County authorities arrested Ricky Joseph Handschumacher, an employee of the city of Port Richey, Fla, charging him with grand theft and money laundering. Investigators allege Handschumacher was part of a group of at least nine individuals scattered across multiple states who for the past two years have drained bank accounts via an increasingly common scheme involving mobile phone “SIM swaps.”

A SIM card is the tiny, removable chip in a mobile device that allows it to connect to the provider’s network. Customers can legitimately request a SIM swap when their existing SIM card has been damaged, or when they are switching to a different phone that requires a SIM card of another size.

But SIM swaps are frequently abused by scam artists who trick mobile providers into tying a target’s service to a new SIM card and mobile phone that the attackers control. Unauthorized SIM swaps often are perpetrated by fraudsters who have already stolen or phished a target’s password, as many banks and online services rely on text messages to send users a one-time code that needs to be entered in addition to a password for online authentication.

In some cases, fraudulent SIM swaps succeed thanks to lax authentication procedures at mobile phone stores. In other instances, mobile store employees work directly with cyber criminals to help conduct unauthorized SIM swaps, as appears to be the case with the crime gang that allegedly included Handschumacher.

A WORRIED MOM

According to court documents, investigators first learned of the group’s activities in February 2018, when a Michigan woman called police after she overheard her son talking on the phone and pretending to be an AT&T employee. Officers responding to the report searched the residence and found multiple cell phones and SIM cards, as well as files on the kid’s computer that included “an extensive list of names and phone numbers of people from around the world.”

The following month, Michigan authorities found the same individual accessing personal consumer data via public Wi-Fi at a local library, and seized 45 SIM cards, a laptop and a Trezor wallet — a hardware device designed to store crytpocurrency account data. In April 2018, the mom again called the cops on her son — identified only as confidential source #1 (“CS1”) in the criminal complaint — saying he’d obtained yet another mobile phone.

Once again, law enforcement officers were invited to search the kid’s residence, and this time found two bags of SIM cards and numerous driver’s licenses and passports. Investigators said they used those phony documents to locate and contact several victims; two of the victims each reported losing approximately $150,000 in cryptocurrencies after their phones were cloned; the third told investigators her account was drained of $50,000.

CS1 later told investigators he routinely conducted the phone cloning and cashouts in conjunction with eight other individuals, including Handschumacher, who allegedly used the handle “coinmission” in the group’s daily chats via Discord and Telegram. Search warrants revealed that in mid-May 2018 the group worked in tandem to steal 57 bitcoins from one victim — then valued at almost $470,000 — and agreed to divide the spoils among members.

GRAND PLANS

Investigators soon obtained search warrants to monitor the group’s Discord server chat conversations, and observed Handschumacher allegedly bragging in these chats about using the proceeds of his alleged crimes to purchase land, a house, a vehicle and a “quad vehicle.” Interestingly, Handschumacher’s public Facebook page remains public, and is replete with pictures that he posted of recent new vehicle aquisitions, including a pickup truck and multiple all-terrain vehicles and jet skis.

The Pasco County Sheriff’s office says their surveillance of the Discord server revealed that the group routinely paid employees at cellular phone companies to assist in their attacks, and that they even discussed a plan to hack accounts belonging to the CEO of cryptocurrency exchange Gemini Trust Company. The complaint doesn’t mention the CEO by name, but the current CEO is bitcoin billionaire Tyler Winklevoss, who co-founded the exchange along with his twin brother Cameron.

“Handschumacher and another co-conspirator talk about compromising the CEO of Gemini and posted his name, date of birth, Skype username and email address into the conversation,” the complaint reads. “Handschumacher and the co-conspirators discuss compromising the CEO’s Skype account and T-Mobile account. The co-conspirator states he will call his ‘guy’ at T-Mobile to ask about the CEO’s account.” Continue reading →


03
Aug 18

Credit Card Issuer TCM Bank Leaked Applicant Data for 16 Months

TCM Bank, a company that helps more than 750 small and community U.S. banks issue credit cards to their account holders, said a Web site misconfiguration exposed the names, addresses, dates of birth and Social Security numbers of thousands of people who applied for cards between early March 2017 and mid-July 2018.

TCM is a subsidiary of Washington, D.C.-based ICBA Bancard Inc., which helps community banks provide a credit card option to their customers using bank-branded cards.

In a letter being mailed to affected customers today, TCM said the information exposed was data that card applicants uploaded to a Web site managed by a third party vendor. TCM said it learned of the issue on July 16, 2018, and had the problem fixed by the following day.

Bruce Radke, an attorney working with TCM on its breach outreach efforts to customers, said fewer than 10,000 consumers who applied for cards were affected. Radke declined to name the third-party vendor, saying TCM was contractually prohibited from doing so.

“It was less than 25 percent of the applications we processed during the relevant time period that were potentially affected, and less than one percent of our cardholder base was affected here,” Radke said. “We’ve since confirmed the issue has been corrected, and we’re requiring the vendor to look at their technologies and procedures to detect and prevent similar issues going forward.”

ICBA Bancard is the payments subsidiary of the Independent Community Bankers of America, an organization representing more than 5,700 financial institutions that has been fairly vocal about holding retailers accountable for credit card breaches over the years. Last year, the ICBA sued Equifax over the big-three credit bureau’s massive data breach that exposed the Social Security numbers and other sensitive data on nearly 150 million Americans.

Many companies that experience a data breach or data leak are quick to place blame for the incident on a third-party that mishandled sensitive information. Sometimes this blame is entirely warranted, but more often such claims ring hollow in the ears of those affected — particularly when they come from banks and security providers. For example, identity theft protection provider LifeLock recently addressed a Web site misconfiguration that exposed the email addresses of millions of customers. LifeLock’s owner Symantec later said it fixed the flaw, which it blamed on a mistake by an unnamed third-party marketing partner.

Managing third-party risk can be challenging, especially for organizations with hundreds or thousands of partners (consider the Target breach, which began with an opportunistic malware compromise at a heating and air conditioning vendor). Nevertheless, organizations of all shapes and sizes need to be vigilant about making sure their partners are doing their part on security, lest third-party risk devolves into a first-party breach of customer trust.


02
Aug 18

The Year Targeted Phishing Went Mainstream

A story published here on July 12 about a new sextortion-based phishing scheme that invokes a real password used by each recipient has become the most-read piece on KrebsOnSecurity since this site launched in 2009. And with good reason — sex sells (the second most-read piece here was my 2015 scoop about the Ashley Madison hack).

But beneath the lurid allure of both stories lies a more unsettling reality: It has never been easier for scam artists to launch convincing, targeted phishing and extortion scams that are automated on a global scale. And given the sheer volume of hacked and stolen personal data now available online, it seems almost certain we will soon witness many variations on these phishing campaigns that leverage customized data elements to enhance their effectiveness.

The sextortion scheme that emerged this month falsely claims to have been sent from a hacker who’s compromised your computer and used your webcam to record a video of you while you were watching porn. The missive threatens to release the video to all your contacts unless you pay a Bitcoin ransom.

What spooked people most about this scam was that its salutation included a password that each recipient legitimately used at some point online. Like most phishing attacks, the sextortion scheme that went viral this month requires just a handful of recipients to fall victim for the entire scheme to be profitable.

From reviewing the Bitcoin addresses readers shared in the comments on that July 12 sextortion story, it is clear this scam tricked dozens of people into paying anywhere from a few hundred to thousands of dollars in Bitcoin. All told, those addresses received close to $100,000 in payments over the past two weeks.

And that is just from examining the Bitcoin addresses posted here; the total financial haul from different versions of this attack is likely far higher. A more comprehensive review by the Twitter user @SecGuru_OTX and posted to Pastebin suggests that as of July 26 there were more than 300 Bitcoin addresses used to con at least 150 victims out of a total of 30 Bitcoins, or approximately $250,000.

There are several interesting takeaways from this phishing campaign. The first is that it effectively inverted a familiar threat model: Most phishing campaigns try to steal your password, whereas this one leads with it.

A key component of a targeted phishing attack is personalization. And purloined passwords are an evergreen lure because your average Internet user hasn’t the slightest inkling of just how many of their passwords have been breached, leaked, lost or stolen over the years.

This was evidenced by the number of commenters here who acknowledged that the password included in the extortion email was one they were still using, with some even admitting they were using the password at multiple sites! 

Surprisingly, none of the sextortion emails appeared to include a Web site link of any kind. But consider how effective this “I’ve got your password” scam would be at enticing a fair number of recipients into clicking on one.

In such a scenario, the attacker might configure the link to lead to an “exploit kit,” crimeware designed to be stitched into hacked or malicious sites that exploits a variety of Web-browser vulnerabilities for the purposes of installing malware of the attacker’s choosing.

Also, most of the passwords referenced in the sextortion campaign appear to have been slurped from data breaches that are now several years old. For example, many readers reported that the password they received was the one compromised in LinkedIn’s massive 2012 data breach.

Now imagine how much more convincing such a campaign would be if it leveraged a fresh password breach — perhaps one that the breached company wasn’t even aware of yet.

There are many other data elements that could be embedded in extortion emails to make them more believable, particularly with regard to freshly-hacked databases. For example, it is common for user password databases that are stolen from hacked companies to include the Internet Protocol (IP) addresses used by each user upon registering their account.

This could be useful for phishers because there are many automated “geo-IP” services that try to determine the geographical location of Website visitors based on their Internet addresses.

Some of these services allow users to upload large lists of IP addresses and generate links that plot each address on Google Maps. Suddenly, the phishing email not only includes a password you are currently using, but it also bundles a Google Street View map of your neighborhood!

There are countless other ways these schemes could become far more personalized and terrifying — all in an automated fashion. The point is that automated, semi-targeted phishing campaigns are likely here to stay.

Continue reading →


01
Aug 18

Reddit Breach Highlights Limits of SMS-Based Authentication

Reddit.com today disclosed that a data breach exposed some internal data, as well as email addresses and passwords for some Reddit users. As Web site breaches go, this one doesn’t seem too severe. What’s interesting about the incident is that it showcases once again why relying on mobile text messages (SMS) for two-factor authentication (2FA) can lull companies and end users into a false sense of security.

In a post to Reddit, the social news aggregation platform said it learned on June 19 that between June 14 and 18 an attacker compromised a several employee accounts at its cloud and source code hosting providers.

Reddit said the exposed data included internal source code as well as email addresses and obfuscated passwords for all Reddit users who registered accounts on the site prior to May 2007. The incident also exposed the email addresses of some users who had signed up to receive daily email digests of specific discussion threads.

Of particular note is that although the Reddit employee accounts tied to the breach were protected by SMS-based two-factor authentication, the intruder(s) managed to intercept that second factor.

“Already having our primary access points for code and infrastructure behind strong authentication requiring two factor authentication (2FA), we learned that SMS-based authentication is not nearly as secure as we would hope, and the main attack was via SMS intercept,” Reddit disclosed. “We point this out to encourage everyone here to move to token-based 2FA.”

Reddit didn’t specify how the SMS code was stolen, although it did say the intruders did not hack Reddit employees’ phones directly. Nevertheless, there are a variety of well established ways that attackers can intercept one-time codes sent via text message.

In one common scenario, known as a SIM-swap, the attacker masquerading as the target tricks the target’s mobile provider into tying the customer’s service to a new SIM card that the bad guys control. A SIM card is the tiny, removable chip in a mobile device that allows it to connect to the provider’s network. Customers can request a SIM swap when their existing SIM card has been damaged, or when they are switching to a different phone that requires a SIM card of another size.

Another typical scheme involves mobile number port-out scams, wherein the attacker impersonates a customer and requests that the customer’s mobile number be transferred to another mobile network provider. In both port-out and SIM swap schemes, the victim’s phone service gets shut off and any one-time codes delivered by SMS (or automated phone call) get sent to a device that the attackers control. Continue reading →


27
Jul 18

State Govts. Warned of Malware-Laden CD Sent Via Snail Mail from China

Here’s a timely reminder that email isn’t the only vector for phishing attacks: Several U.S. state and local government agencies have reported receiving strange letters via snail mail that include malware-laden compact discs (CDs) apparently sent from China, KrebsOnSecurity has learned.

This particular ruse, while crude and simplistic, preys on the curiosity of recipients who may be enticed into popping the CD into a computer. According to a non-public alert shared with state and local government agencies by the Multi-State Information Sharing and Analysis Center (MS-ISAC), the scam arrives in a Chinese postmarked envelope and includes a “confusingly worded typed letter with occasional Chinese characters.”

Several U.S. state and local government agencies have reported receiving this letter, which includes a malware-laden CD. Images copyright Sarah Barsness.

The MS-ISAC said preliminary analysis of the CDs indicate they contain Mandarin language Microsoft Word (.doc) files, some of which include malicious Visual Basic scripts. So far, State Archives, State Historical Societies, and a State Department of Cultural Affairs have all received letters addressed specifically to them, the MS-ISAC says. It’s not clear if anyone at these agencies was tricked into actually inserting the CD into a government computer.

I’m sure many readers could think of clever ways that this apparent mail-based phishing campaign could be made more effective or believable, such as including tiny USB drives instead of CDs, or at least a more personalized letter that doesn’t look like it was crafted by someone without a mastery of the English language.

Nevertheless, attacks like this are a reminder that cybercrime can take many forms. The first of Krebs’s 3 Basic Rules for Online Safety — “If you didn’t go looking for it don’t install it” — applies just as well here: If you didn’t go looking for it, don’t insert it or open it.


25
Jul 18

LifeLock Bug Exposed Millions of Customer Email Addresses

Identity theft protection firm LifeLock — a company that’s built a name for itself based on the promise of helping consumers protect their identities online — may have actually exposed customers to additional attacks from ID thieves and phishers. The company just fixed a vulnerability on its site that allowed anyone with a Web browser to index email addresses associated with millions of customer accounts, or to unsubscribe users from all communications from the company.

The upshot of this weakness is that cyber criminals could harvest the data and use it in targeted phishing campaigns that spoof LifeLock’s brand. Of course, phishers could spam the entire world looking for LifeLock customers without the aid of this flaw, but nevertheless the design of the company’s site suggests that whoever put it together lacked a basic understanding of Web site authentication and security.

LifeLock’s Web site exposed customer email addresses by tying each customer account to a numeric “subscriberkey” that could be easily enumerated. Pictured above is customer number 55,739,477. Click to enlarge.

Pictured above is a redacted screen shot of one such record (click the image to enlarge). Notice how the format of the link in the browser address bar ends with the text “subscriberkey=” followed by a number. Each number corresponds to a customer record, and the records appear to be sequential. Translation: It would be trivial to write a simple script that pulls down the email address of every LifeLock subscriber.

Security firm Symantec, which acquired LifeLock in November 2016 for $2.3 billion, took LifeLock.com offline shortly after being contacted by KrebsOnSecurity. According to LifeLock’s marketing literature as of January 2017, the company has more than 4.5 million customer accounts.

KrebsOnSecurity was alerted to the glaring flaw by Nathan Reese, a 42-year-old freelance security researcher based in Atlanta who is also a former LifeLock subscriber. Reese said he discovered the data leak after receiving an email to the address he had previously used at LifeLock, and that the message offered him a discount for renewing his membership.

Clicking the “unsubscribe” link at the bottom of the email brought up a page showing his subscriber key. From there, Reese said, he wrote a proof-of-concept script that began sequencing numbers and pulling down email addresses. Reese said he stopped the script after it enumerated approximately 70 emails because he didn’t want to set off alarm bells at LifeLock.

“If I were a bad guy, I would definitely target your customers with a phishing attack because I know two things about them,” Reese said. “That they’re a LifeLock customer and that I have those customers’ email addresses. That’s a pretty sharp spear for my spear phishing right there. Plus, I definitely think the target market of LifeLock is someone who is easily spooked by the specter of cybercrime.”

LifeLock’s Web site is currently offline.

Misconfigurations like the one described above are some of the most common ways that companies leak customer data, but they’re also among the most preventable. Earlier this year, KrebsOnSecurity broke a story about a similar flaw at Panerabread.com, which exposed tens of millions of customer records — including names, email and physical addresses, birthdays and the last four digits of the customer’s credit card.

Update, 7:40 p.m.: Corrected the number of LifeLock subscribers based on a 2017 estimate by Symantec.

Update, July 26, 7:32 a.m.: Symantec issued the following statement in response to this article:

This issue was not a vulnerability in the LifeLock member portal. The issue has been fixed and was limited to potential exposure of email addresses on a marketing page, managed by a third party, intended to allow recipients to unsubscribe from marketing emails. Based on our investigation, aside from the 70 email address accesses reported by the researcher, we have no indication at this time of any further suspicious activity on the marketing opt-out page.


24
Jul 18

Hackers Breached Virginia Bank Twice in Eight Months, Stole $2.4M

Hackers used phishing emails to break into a Virginia bank in two separate cyber intrusions over an eight-month period, making off with more than $2.4 million total. Now the financial institution is suing its insurance provider for refusing to fully cover the losses.

According to a lawsuit filed last month in the Western District of Virginia, the first heist took place in late May 2016, after an employee at The National Bank of Blacksburg fell victim to a targeted phishing email.

Photo copyright: Kerri Farley

The email allowed the intruders to install malware on the victim’s PC and to compromise a second computer at the bank that had access to the STAR Network, a system run by financial industry giant First Data that the bank uses to handle debit card transactions for customers. That second computer had the ability to manage National Bank customer accounts and their use of ATMs and bank cards.

Armed with this access, the bank says, hackers were able to disable and alter anti-theft and anti-fraud protections, such as 4-digit personal identification numbers (PINs), daily withdrawal limits, daily debit card usage limits, and fraud score protections.

National Bank said the first breach began Saturday, May 28, 2016 and continued through the following Monday. Normally, the bank would be open on a Monday, but that particular Monday was Memorial Day, a federal holiday in the United States. The hackers used hundreds of ATMs across North America to dispense funds from customer accounts. All told, the perpetrators stole more than $569,000 in that incident.

Following the 2016 breach, National Bank hired cybersecurity forensics firm Foregenix to investigate. The company determined the hacking tools and activity appeared to come from Russian-based Internet addresses.

In June of 2016, National Bank implemented additional security protocols, as recommended by FirstData. These protocols are known as “velocity rules” and were put in place to help the bank flag specific types of repeated transaction patterns that happen within a short period of time.

But just eight months later — in January 2017 according to the lawsuit — hackers broke in to the bank’s systems once more, again gaining access to the financial institution’s systems via a phishing email.

This time not only did the intruders regain access to the bank’s STAR Network, they also managed to compromise a workstation that had access to Navigator, which is software used by National Bank to manage credits and debits to customer accounts.

Prior to executing the second heist, the hackers used the bank’s Navigator system to fraudulently credit more than $2 million to various National Bank accounts. As with the first incident, the intruders executed their heist on a weekend. Between Jan. 7 and 9, 2017, the hackers modified or removed critical security controls and withdrew the fraudulent credits using hundreds of ATMs.

All the while, the intruders used the bank’s systems to actively monitor customer accounts from which the funds were being withdrawn. At the conclusion of the 2017 heist, the hackers used their access to delete evidence of fraudulent debits from customer accounts. The bank’s total reported loss from that breach was $1,833,984.

Verizon was hired to investigate the 2017 attack, and according to the bank Verizon’s forensics experts concluded that the tools and servers used by the hackers were of Russian origin. The lawsuit notes the company determined that it was likely the same group of attackers responsible for both intrusions. Verizon also told the bank that the malware the attackers used to gain their initial foothold at the bank in the 2017 breach was embedded in a booby-trapped Microsoft Word document. Continue reading →