Posts Tagged: DocuSign breach


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May 17

Breach at DocuSign Led to Targeted Email Malware Campaign

DocuSign, a major provider of electronic signature technology, acknowledged today that a series of recent malware phishing attacks targeting its customers and users was the result of a data breach at one of its computer systems. The company stresses that the data stolen was limited to customer and user email addresses, but the incident is especially dangerous because it allows attackers to target users who may already be expecting to click on links in emails from DocuSign.

San Francisco-based DocuSign warned on May 9 that it was tracking a malicious email campaign where the subject line reads, “Completed: docusign.com – Wire Transfer Instructions for recipient-name Document Ready for Signature.” The missives contained a link to a downloadable Microsoft Word document that harbored malware.

A typical DocuSign email. Image: DocuSign.

A typical DocuSign email. Image: DocuSign.

The company said at the time that the messages were not associated with DocuSign, and that they were sent from a malicious third-party using DocuSign branding in the headers and body of the email. But in an update late Monday, DocuSign confirmed that this malicious third party was able to send the messages to customers and users because it had broken in and stolen DocuSign’s list of customers and users.

“As part of our ongoing investigation, today we confirmed that a malicious third party had gained temporary access to a separate, non-core system that allows us to communicate service-related announcements to users via email,” DocuSign wrote in an alert posted to its site. “A complete forensic analysis has confirmed that only email addresses were accessed; no names, physical addresses, passwords, social security numbers, credit card data or other information was accessed. No content or any customer documents sent through DocuSign’s eSignature system was accessed; and DocuSign’s core eSignature service, envelopes and customer documents and data remain secure.”

The company is asking people to forward any suspicious emails related to DocuSign to spam@docusign.com, and then to delete the missives.  Continue reading →