When Low-Tech Hacks Cause High-Impact Breaches

February 26, 2023
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Web hosting giant GoDaddy made headlines this month when it disclosed that a multi-year breach allowed intruders to steal company source code, siphon customer and employee login credentials, and foist malware on customer websites. Media coverage understandably focused on GoDaddy’s admission that it suffered three different cyberattacks over as many years at the hands of the same hacking group.  But it’s worth revisiting how this group typically got in to targeted companies: By calling employees and tricking them into navigating to a phishing website.

In a filing with the U.S. Securities and Exchange Commission (SEC), GoDaddy said it determined that the same “sophisticated threat actor group” was responsible for three separate intrusions, including:

-March 2020: A spear-phishing attack on a GoDaddy employee compromised the hosting login credentials of approximately 28,000 GoDaddy customers, as well as login credentials for a small number employees;

-November 2021: A compromised GoDaddy password let attackers steal source code and information tied to 1.2 million customers, including website administrator passwords, sFTP credentials, and private SSL keys;

-December 2022: Hackers gained access to and installed malware on GoDaddy’s cPanel hosting servers that “intermittently redirected random customer websites to malicious sites.”

“Based on our investigation, we believe these incidents are part of a multi-year campaign by a sophisticated threat actor group that, among other things, installed malware on our systems and obtained pieces of code related to some services within GoDaddy,” the company stated in its SEC filing.

What else do we know about the cause of these incidents? We don’t know much about the source of the November 2021 incident, other than GoDaddy’s statement that it involved a compromised password, and that it took about two months for the company to detect the intrusion. GoDaddy has not disclosed the source of the breach in December 2022 that led to malware on some customer websites.

But we do know the March 2020 attack was precipitated by a spear-phishing attack against a GoDaddy employee. GoDaddy described the incident at the time in general terms as a social engineering attack, but one of its customers affected by that March 2020 breach actually spoke to one of the hackers involved.

The hackers were able to change the Domain Name System (DNS) records for the transaction brokering site escrow.com so that it pointed to an address in Malaysia that was host to just a few other domains, including the then brand-new phishing domain servicenow-godaddy[.]com.

The general manager of Escrow.com found himself on the phone with one of the GoDaddy hackers, after someone who claimed they worked at GoDaddy called and said they needed him to authorize some changes to the account.

In reality, the caller had just tricked a GoDaddy employee into giving away their credentials, and he could see from the employee’s account that Escrow.com required a specific security procedure to complete a domain transfer.

The general manager of Escrow.com said he suspected the call was a scam, but decided to play along for about an hour — all the while recording the call and coaxing information out of the scammer.

“This guy had access to the notes, and knew the number to call,” to make changes to the account, the CEO of Escrow.com told KrebsOnSecurity. “He was literally reading off the tickets to the notes of the admin panel inside GoDaddy.”

About halfway through this conversation — after being called out by the general manager as an imposter — the hacker admitted that he was not a GoDaddy employee, and that he was in fact part of a group that enjoyed repeated success with social engineering employees at targeted companies over the phone.

Absent from GoDaddy’s SEC statement is another spate of attacks in November 2020, in which unknown intruders redirected email and web traffic for multiple cryptocurrency services that used GoDaddy in some capacity.

It is possible this incident was not mentioned because it was the work of yet another group of intruders. But in response to questions from KrebsOnSecurity at the time, GoDaddy said that incident also stemmed from a “limited” number of GoDaddy employees falling for a sophisticated social engineering scam. Continue reading →

Who’s Behind the Botnet-Based Service BHProxies?

February 24, 2023
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A security firm has discovered that a six-year-old crafty botnet known as Mylobot appears to be powering a residential proxy service called BHProxies, which offers paying customers the ability to route their web traffic anonymously through compromised computers. Here’s a closer look at Mylobot, and a deep dive into who may be responsible for operating the BHProxies service.

The BHProxies website.

First identified in 2017 by the security firm Deep Instinct, Mylobot employs a number of fairly sophisticated methods to remain undetected on infected hosts, such as running exclusively in the computer’s temporary memory, and waiting 14 days before attempting to contact the botnet’s command and control servers.

Last year, researchers at Minerva Labs spotted the botnet being used to blast out sextortion scams. But according to a new report from BitSight, the Mylobot botnet’s main functionality has always been about transforming the infected system into a proxy.

The Mylobot malware includes more than 1,000 hard-coded and encrypted domain names, any one of which can be registered and used as control networks for the infected hosts. BitSight researchers found significant overlap in the Internet addresses used by those domains and a domain called BHproxies[.]com.

BHProxies sells access to “residential proxy” networks, which allow someone to rent a residential IP address to use as a relay for their Internet communications, providing anonymity and the advantage of being perceived as a residential user surfing the web. The service is currently advertising access to more than 150,000 devices globally.

“At this point, we cannot prove that BHProxies is linked to Mylobot, but we have a strong suspicion,” wrote BitSight’s Stanislas Arnoud.

To test their hypothesis, BitSight obtained 50 proxies from BHProxies. The researchers were able to use 48 of those 50 proxies to browse to a website they controlled — allowing them to record the true IP addresses of each proxy device.

“Among these 48 recovered residential proxies IP addresses, 28 (58.3%) of those were already present in our sinkhole systems, associated with the Mylobot malware family,” Arnoud continued. “This number is probably higher, but we don’t have a full visibility of the botnet. This gave us clear evidence that Mylobot infected computers are used by the BHProxies service.”

BitSight said it is currently seeing more than 50,000 unique Mylobot infected systems every day, and that India appears to be the most targeted country, followed by the United States, Indonesia and Iran.

“We believe we are only seeing part of the full botnet, which may lead to more than 150,000 infected computers as advertised by BHProxies’ operators,” Arnoud wrote.

WHO’S BEHIND BHPROXIES?

The website BHProxies[.]com has been advertised for nearly a decade on the forum Black Hat World by the user BHProxies. BHProxies has authored 129 posts on Black Hat World since 2012, and their last post on the forum was in December 2022.

BHProxies initially was fairly active on Black Hat World between May and November 2012, after which it suddenly ceased all activity. The account didn’t resume posting on the forum until April 2014.

According to cyber intelligence firm Intel 471, the user BHProxies also used the handle “hassan_isabad_subar” and marketed various software tools, including “Subar’s free email creator” and “Subar’s free proxy scraper.”

Intel 471’s data shows that hassan_isabad_subar registered on the forum using the email address jesus.fn.christ@gmail.com. In a June 2012 private message exchange with a website developer on Black Hat World, hassan_isabad_subar confided that they were working at the time to develop two websites, including the now-defunct customscrabblejewelry.com. Continue reading →

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New Protections for Food Benefits Stolen by Skimmers

February 17, 2023
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Millions of Americans receiving food assistance benefits just earned a new right that they can’t yet enforce: The right to be reimbursed if funds on their Electronic Benefit Transfer (EBT) cards are stolen by card skimming devices secretly installed at cash machines and grocery store checkout lanes.

On December 29, 2022, President Biden signed into law the Consolidated Appropriations Act of 2023, which — for the first time ever — includes provisions for the replacement of stolen EBT benefits. This is a big deal because in 2022, organized crime groups began massively targeting EBT accounts — often emptying affected accounts at ATMs immediately after the states disperse funds each month.

EBT cards can be used along with a personal identification number (PIN) to pay for goods at participating stores, and to withdraw cash from an ATM. However, EBT cards differ from debit cards issued to most Americans in two important ways. First, most states do not equip EBT cards with smart chip technology, which can make the cards more difficult and expensive for skimming thieves to clone.

More critically, EBT participants traditionally have had little hope of recovering food assistance funds when their cards were copied by card-skimming devices and used for fraud. That’s because while the EBT programs are operated by individually by the states, those programs are funded by the U.S. Department of Agriculture (USDA), which until late last year was barred from reimbursing states for stolen EBT funds.

The protections passed in the 2023 Appropriations Act allow states to use federal funds to replace stolen EBT benefits, and they permit states to seek reimbursement for any skimmed EBT funds they may have replaced from their own coffers (dating back to Oct. 1, 2022).

But first, all 50 states must each submit a plan for how they are going to protect and replace food benefits stolen via card skimming. Guidance for the states in drafting those plans was issued by the USDA on Jan. 31 (PDF), and states that don’t get them done before Feb. 27, 2023 risk losing the ability to be reimbursed for EBT fraud losses.

Deborah Harris is a staff attorney at The Massachusetts Law Reform Institute (MLRI), a nonprofit legal assistance organization that has closely tracked the EBT skimming epidemic. In November 2022, the MLRI filed a class-action lawsuit against Massachusetts on behalf of thousands of low-income families who were collectively robbed of more than $1 million in food assistance benefits by card skimming devices secretly installed at cash machines and grocery store checkout lanes across the state.

Harris said she’s pleased that the USDA guidelines were issued so promptly, and that the guidance for states was not overly prescriptive. For example, some security experts have suggested that adding contactless capability to EBT cards could help participants avoid skimming devices altogether. But Harris said contactless cards do not require a PIN, which is the only thing that stops EBT cards from being drained at the ATM when a participant’s card is lost or stolen.

Then again, nothing in the guidance even mentions chip-based cards, or any other advice for improving the physical security of EBT cards. Rather, it suggests states should seek to develop the capability to perform basic fraud detection and alerting on suspicious transactions, such as when an EBT card that is normally used only in one geographic area suddenly is used to withdraw cash at an ATM halfway across the country.

“Besides having the states move fast to approve their plans, we’d also like to see a focused effort to move states from magstripe-only cards to chip, and also assisting states to develop the algorithms that will enable them to identify likely incidents of stolen benefits,” Harris said.

Harris said Massachusetts has begun using algorithms to look for these suspicious transaction patterns throughout its EBT network, and now has the ability to alert households and verify transactions. But she said most states do not have this capability.

“We have heard that other states aren’t currently able to do that,” Harris said. “But encouraging states to more affirmatively identify instances of likely theft and assisting with the claims and verification process is critical. Most households can’t do that on their own, and in Massachusetts it’s very hard for a person to get a copy of their transaction history. Some states can do that through third-party apps, but something so basic should not be on the burden of EBT households.”

Some states aren’t waiting for direction from the federal government to beef up EBT card security. Like Maryland, which identified more than 1,400 households hit by EBT skimming attacks last year — a tenfold increase over 2021. Continue reading →

Microsoft Patch Tuesday, February 2023 Edition

February 14, 2023
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Microsoft is sending the world a whole bunch of love today, in the form of patches to plug dozens of security holes in its Windows operating systems and other software. This year’s special Valentine’s Day Patch Tuesday includes fixes for a whopping three different “zero-day” vulnerabilities that are already being used in active attacks.

Microsoft’s security advisories are somewhat sparse with details about the zero-day bugs. Redmond flags CVE-2023-23376 as an “Important” elevation of privilege vulnerability in the Windows Common Log File System Driver, which is present in Windows 10 and 11 systems, as well as many server versions of Windows.

“Sadly, there’s just a little solid information about this privilege escalation,” said Dustin Childs, head of threat awareness at Trend Micro’s Zero Day Initiative. “Microsoft does note that the vulnerability would allow an attacker to exploit code as SYSTEM, which would allow them to completely take over a target. This is likely being chained with a remote code execution bug to spread malware or ransomware. Considering this was discovered by Microsoft’s Threat Intelligence Center, it could mean it was used by advanced threat actors. Either way, make sure you test and roll these fixes quickly.”

The zero-day CVE-2023-21715 is a weakness in Microsoft Office that Redmond describes as a “security feature bypass vulnerability.”

“Microsoft lists this as under active exploit, but they offer no info on how widespread these exploits may be,” Childs said. “Based on the write-up, it sounds more like a privilege escalation than a security feature bypass, but regardless, active attacks in a common enterprise application shouldn’t be ignored. It’s always alarming when a security feature is not just bypassed but exploited. Let’s hope the fix comprehensively addresses the problem.”

The third zero-day flaw already seeing exploitation is CVE-2023-21823, which is another elevation of privilege weakness — this one in the Microsoft Windows Graphic component. Researchers at cybersecurity forensics firm Mandiant were credited with reporting the bug.

Kevin Breen, director of cyber threat research at Immersive Labs, pointed out that the security bulletin for CVE-2023-21823 specifically calls out OneNote as being a vulnerable component for the vulnerability.

“In recent weeks, we have seen an increase in the use of OneNote files as part of targeted malware campaigns,” Breen said. “Patches for this are delivered via the app stores and not through the typical formats, so it’s important to double check your organization’s policies.” Continue reading →

U.S., U.K. Sanction 7 Men Tied to Trickbot Hacking Group

February 9, 2023
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Authorities in the United States and United Kingdom today levied financial sanctions against seven men accused of operating “Trickbot,” a cybercrime-as-a-service platform based in Russia that has enabled countless ransomware attacks and bank account takeovers since its debut in 2016. The U.S. Department of the Treasury says the Trickbot group is associated with Russian intelligence services, and that this alliance led to the targeting of many U.S. companies and government entities.

Initially a stealthy trojan horse program delivered via email and used to steal passwords, Trickbot evolved into “a highly modular malware suite that provides the Trickbot Group with the ability to conduct a variety of illegal cyber activities, including ransomware attacks,” the Treasury Department said.

A spam email from 2020 containing a Trickbot-infected attachment. Image: Microsoft.

“During the height of the COVID-19 pandemic in 2020, Trickbot targeted hospitals and healthcare centers, launching a wave of ransomware attacks against hospitals across the United States,” the sanctions notice continued. “In one of these attacks, the Trickbot Group deployed ransomware against three Minnesota medical facilities, disrupting their computer networks and telephones, and causing a diversion of ambulances. Members of the Trickbot Group publicly gloated over the ease of targeting the medical facilities and the speed with which the ransoms were paid to the group.”

Only one of the men sanctioned today is known to have been criminally charged in connection with hacking activity. According to the Treasury Department, the alleged senior leader of the Trickbot group is 34-year-old Russian national Vitaly “Bentley” Kovalev.

A New Jersey grand jury indicted Kovalev in 2012 after an investigation by the U.S. Secret Service determined that he ran a massive “money mule” scheme, which used phony job offers to trick people into laundering money stolen from hacked small to mid-sized businesses in the United States. The 2012 indictment against Kovalev relates to cybercrimes he allegedly perpetrated prior to the creation of Trickbot.

BOTNET, THE MOVIE

In 2015, Kovalev reportedly began filming a movie in Russia about cybercrime called “Botnet.” According to a 2016 story from Forbes.ru, Botnet’s opening scene was to depict the plight of Christina Svechinskaya, a Russian student arrested by FBI agents in September 2010.

Christina Svechinskaya, a money mule hired by Bentley who was arrested by the FBI in 2010.

Svechinskaya was one of Bentley’s money mules, most of whom were young Russian students on temporary travel visas in the United States. She was among 37 alleged mules charged with aiding an international cybercrime operation — basically, setting up phony corporate bank accounts for the sole purpose of laundering stolen funds.

Although she possessed no real hacking skills, Svechinskaya’s mugshot and social media photos went viral online and she was quickly dubbed “the world’s sexiest computer hacker” by the tabloids.

Kovalev’s Botnet film project was disrupted after Russian authorities raided the film production company’s offices as part of a cybercrime investigation. In February 2016, Reuters reported that the raid was connected to a crackdown on “Dyre,” a sophisticated trojan that U.S. federal investigators say was the precursor to the Trickbot malware. The Forbes.ru article cited sources close to the investigation who said the film studio was operating as a money-laundering front for the cybercrooks behind Dyre. Continue reading →

KrebsOnSecurity in Upcoming Hulu Series on Ashley Madison Breach

February 7, 2023
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KrebsOnSecurity will likely have a decent amount of screen time in an upcoming Hulu documentary series about the 2015 megabreach at marital infidelity site Ashley Madison. While I can’t predict what the producers will do with the video interviews we shot, it’s fair to say the series will explore compelling new clues as to who may have been responsible for the attack.

The new docuseries produced by ABC News Studios and Wall to Wall Media is tentatively titled, “The Ashley Madison Affair,” and is slated for release on Hulu in late Spring 2023. Wall to Wall Media is part of the Warner Bros. International Television Production group.

“Featuring exclusive footage and untold firsthand interviews from those involved, the series will explore infidelity, morality, cyber-shaming and blackmail and tell the story of ordinary people with big secrets and a mystery that remains unsolved to this day,” reads a Jan. 12, 2023 scoop from The Wrap.

There are several other studios pursuing documentaries on the Ashley Madison breach, and it’s not hard to see why. On July 19, 2015, a hacker group calling itself The Impact Team leaked Ashley Madison internal company data, and announced it would leak all user data in a month unless Ashley Madison voluntarily shut down before then.

A month later, The Impact Team published more than 60 gigabytes of data, including user names, home addresses, search history, and credit card transaction records. The leak led to the public shaming and extortion of many Ashley Madison users, and to at least two suicides. It’s impossible to say how many users lost their jobs or marriages as a result of the breach.

I’m aware that there are multiple studios working on Ashley Madison documentaries because I broke the story of the breach in 2015, and all of those production houses approached me with essentially the same pitch: It would be a shame if your voice wasn’t included in our project.

What stood out about the inquiry from Wall to Wall was that their researchers had already gathered piles of clues about the breach that I’d never seen before.

I’d assumed that participating in their documentary would involve sitting for a few interviews about known historical facts related to the breach. But when Wall to Wall shared what they’d found, I was hooked, and spent several weeks investigating those leads further.

The result was a collaborative research effort revealing key aspects of the breach that have somehow escaped public notice over the years.

I won’t go into detail on what we discovered until the Hulu series is ready for release. Also, I am not privy to what they will produce with the interviews I gave. I can’t say that what we found untangles everything about the breach that was previously unknown, but it sure explains a lot.

Finland’s Most-Wanted Hacker Nabbed in France

February 5, 2023
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Julius “Zeekill” Kivimäki, a 25-year-old Finnish man charged with extorting a local online psychotherapy practice and leaking therapy notes for more than 22,000 patients online, was arrested this week in France. A notorious hacker convicted of perpetrating tens of thousands of cybercrimes, Kivimäki had been in hiding since October 2022, when he failed to show up in court and Finland issued an international warrant for his arrest.

In late October 2022, Kivimäki was charged (and “arrested in absentia,” according to the Finns) with attempting to extort money from the Vastaamo Psychotherapy Center. In that breach, which occurred in October 2020, a hacker using the handle “Ransom Man” threatened to publish patient psychotherapy notes if Vastaamo did not pay a six-figure ransom demand.

Vastaamo refused, so Ransom Man shifted to extorting individual patients — sending them targeted emails threatening to publish their therapy notes unless paid a 500-euro ransom.

When Ransom Man found little success extorting patients directly, they uploaded to the dark web a large compressed file containing all of the stolen Vastaamo patient records.

But as documented by KrebsOnSecurity in November 2022, security experts soon discovered Ransom Man had mistakenly included an entire copy of their home folder, where investigators found many clues pointing to Kivimäki’s involvement. From that story:

“Among those who grabbed a copy of the database was Antti Kurittu, a team lead at Nixu Corporation and a former criminal investigator. In 2013, Kurittu worked on an investigation involving Kivimäki’s use of the Zbot botnet, among other activities Kivimäki engaged in as a member of the hacker group Hack the Planet (HTP).”

“It was a huge opsec [operational security] fail, because they had a lot of stuff in there — including the user’s private SSH folder, and a lot of known hosts that we could take a very good look at,” Kurittu told KrebsOnSecurity, declining to discuss specifics of the evidence investigators seized. “There were also other projects and databases.”

According to the French news site actu.fr, Kivimäki was arrested around 7 a.m. on Feb. 3, after authorities in Courbevoie responded to a domestic violence report. Kivimäki had been out earlier with a woman at a local nightclub, and later the two returned to her home but reportedly got into a heated argument.

Police responding to the scene were admitted by another woman — possibly a roommate — and found the man inside still sleeping off a long night. When they roused him and asked for identification, the 6′ 3″ blonde, green-eyed man presented an ID that stated he was of Romanian nationality.

The French police were doubtful. After consulting records on most-wanted criminals, they quickly identified the man as Kivimäki and took him into custody. Continue reading →

Experian Glitch Exposing Credit Files Lasted 47 Days

January 25, 2023
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On Dec. 23, 2022, KrebsOnSecurity alerted big-three consumer credit reporting bureau Experian that identity thieves had worked out how to bypass its security and access any consumer’s full credit report — armed with nothing more than a person’s name, address, date of birth, and Social Security number. Experian fixed the glitch, but remained silent about the incident for a month. This week, however, Experian acknowledged that the security failure persisted for nearly seven weeks, between Nov. 9, 2022 and Dec. 26, 2022.

The tip about the Experian weakness came from Jenya Kushnir, a security researcher living in Ukraine who said he discovered the method being used by identity thieves after spending time on Telegram chat channels dedicated to cybercrime.

Normally, Experian’s website will ask a series of multiple-choice questions about one’s financial history, as a way of validating the identity of the person requesting the credit report. But Kushnir said the crooks learned they could bypass those questions and trick Experian into giving them access to anyone’s credit report, just by editing the address displayed in the browser URL bar at a specific point in Experian’s identity verification process.

When I tested Kushnir’s instructions on my own identity at Experian, I found I was able to see my report even though Experian’s website told me it didn’t have enough information to validate my identity. A security researcher friend who tested it at Experian found she also could bypass Experian’s four or five multiple-choice security questions and go straight to her full credit report at Experian.

Experian acknowledged receipt of my Dec. 23 report four days later on Dec. 27, a day after Kushnir’s method stopped working on Experian’s website (the exploit worked as long as you came to Experian’s website via annualcreditreport.com — the site mandated to provide a free copy of your credit report from each of the major bureaus once a year).

Experian never did respond to official requests for comment on that story. But earlier this week, I received an otherwise unhelpful letter via snail mail from Experian (see image above), which stated that the weakness we reported persisted between Nov. 9, 2022 and Dec. 26, 2022.

“During this time period, we experienced an isolated technical issue where a security feature may not have functioned,” Experian explained. Continue reading →

Administrator of RSOCKS Proxy Botnet Pleads Guilty

January 24, 2023
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Denis Emelyantsev, a 36-year-old Russian man accused of running a massive botnet called RSOCKS that stitched malware into millions of devices worldwide, pleaded guilty to two counts of computer crime violations in a California courtroom this week. The plea comes just months after Emelyantsev was extradited from Bulgaria, where he told investigators, “America is looking for me because I have enormous information and they need it.”

A copy of the passport for Denis Emelyantsev, a.k.a. Denis Kloster, as posted to his Vkontakte page in 2019.

First advertised in the cybercrime underground in 2014, RSOCKS was the web-based storefront for hacked computers that were sold as “proxies” to cybercriminals looking for ways to route their Web traffic through someone else’s device.

Customers could pay to rent access to a pool of proxies for a specified period, with costs ranging from $30 per day for access to 2,000 proxies, to $200 daily for up to 90,000 proxies.

Many of the infected systems were Internet of Things (IoT) devices, including industrial control systems, time clocks, routers, audio/video streaming devices, and smart garage door openers. Later in its existence, the RSOCKS botnet expanded into compromising Android devices and conventional computers.

In June 2022, authorities in the United States, Germany, the Netherlands and the United Kingdom announced a joint operation to dismantle the RSOCKS botnet. But that action did not name any defendants.

Inspired by that takedown, KrebsOnSecurity followed clues from the RSOCKS botnet master’s identity on the cybercrime forums to Emelyantsev’s personal blog, where he went by the name Denis Kloster. The blog featured musings on the challenges of running a company that sells “security and anonymity services to customers around the world,” and even included a group photo of RSOCKS employees.

“Thanks to you, we are now developing in the field of information security and anonymity!,” Kloster’s blog enthused. “We make products that are used by thousands of people around the world, and this is very cool! And this is just the beginning!!! We don’t just work together and we’re not just friends, we’re Family.”

But by the time that investigation was published, Emelyantsev had already been captured by Bulgarian authorities responding to an American arrest warrant. At his extradition hearing, Emelyantsev claimed he would prove his innocence in an U.S. courtroom.

“I have hired a lawyer there and I want you to send me as quickly as possible to clear these baseless charges,” Emelyantsev told the Bulgarian court. “I am not a criminal and I will prove it in an American court.” Continue reading →

New T-Mobile Breach Affects 37 Million Accounts

January 19, 2023
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T-Mobile today disclosed a data breach affecting tens of millions of customer accounts, its second major data exposure in as many years. In a filing with federal regulators, T-Mobile said an investigation determined that someone abused its systems to harvest subscriber data tied to approximately 37 million current customer accounts.

Image: customink.com

In a filing today with the U.S. Securities and Exchange Commission, T-Mobile said a “bad actor” abused an application programming interface (API) to hoover up data on roughly 37 million current postpaid and prepaid customer accounts. The data stolen included customer name, billing address, email, phone number, date of birth, T-Mobile account number, as well as information on the number of customer lines and plan features.

APIs are essentially instructions that allow applications to access data and interact with web databases. But left improperly secured, these APIs can be leveraged by malicious actors to mass-harvest information stored in those databases. In October, mobile provider Optus disclosed that hackers abused a poorly secured API to steal data on 10 million customers in Australia.

T-Mobile said it first learned of the incident on Jan. 5, 2023, and that an investigation determined the bad actor started abusing the API beginning around Nov. 25, 2022. The company says it is in the process of notifying affected customers, and that no customer payment card data, passwords, Social Security numbers, driver’s license or other government ID numbers were exposed.

In August 2021, T-Mobile acknowledged that hackers made off with the names, dates of birth, Social Security numbers and driver’s license/ID information on more than 40 million current, former or prospective customers who applied for credit with the company. That breach came to light after a hacker began selling the records on a cybercrime forum.

Last year, T-Mobile agreed to pay $500 million to settle all class action lawsuits stemming from the 2021 breach. The company pledged to spend $150 million of that money toward beefing up its own cybersecurity.

In its filing with the SEC, T-Mobile suggested it was going to take years to fully realize the benefits of those cybersecurity improvements, even as it claimed that protecting customer data remains a top priority.

“As we have previously disclosed, in 2021, we commenced a substantial multi-year investment working with leading external cybersecurity experts to enhance our cybersecurity capabilities and transform our approach to cybersecurity,” the filing reads. “We have made substantial progress to date, and protecting our customers’ data remains a top priority.”

Despite this being the second major customer data spill in as many years, T-Mobile told the SEC the company does not expect this latest breach to have a material impact on its operations.

While that may seem like a daring thing to say in a data breach disclosure affecting a significant portion of your active customer base, consider that T-Mobile reported revenues of nearly $20 billion in the third quarter of 2022 alone. In that context, a few hundred million dollars every couple of years to make the class action lawyers go away is a drop in the bucket. Continue reading →