Tag Archives: Salesforce

The Ongoing Fallout from a Breach at AI Chatbot Maker Salesloft

September 1, 2025

The recent mass-theft of authentication tokens from Salesloft, whose AI chatbot is used by a broad swath of corporate America to convert customer interaction into Salesforce leads, has left many companies racing to invalidate the stolen credentials before hackers can exploit them. Now Google warns the breach goes far beyond access to Salesforce data, noting the hackers responsible also stole valid authentication tokens for hundreds of online services that customers can integrate with Salesloft, including Slack, Google Workspace, Amazon S3, Microsoft Azure, and OpenAI.

Phishers are Angling for Your Cloud Providers

August 30, 2019

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Many companies are now outsourcing their marketing efforts to cloud-based Customer Relationship Management (CRM) providers. But when accounts at those CRM providers get hacked or phished, the results can be damaging for both the client’s brand and their customers. Here’s a look at a recent CRM-based phishing campaign that targeted customers of Fortune 500 construction equipment vendor United Rentals.

When Security Researchers Pose as Cybercrooks, Who Can Tell the Difference?

October 2, 2018

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A ridiculous number of companies are exposing some or all of their proprietary and customer data by putting it in the cloud without any kind of authentication needed to read, alter or destroy it. When cybercriminals are the first to discover these missteps, usually the outcome is a demand for money in return for the stolen data. But when these screw-ups are unearthed by security professionals seeking to make a name for themselves, the resulting publicity often can leave the breached organization wishing they’d instead been quietly extorted by anonymous crooks.