A California company that helps telemarketing firms avoid getting sued for violating a federal law that seeks to curb robocalls has leaked the phone numbers, email addresses and passwords of all its customers, as well as the mobile phone numbers and other data on people who have hired lawyers to go after telemarketers.
Incessantly annoying and fraudulent robocalls. Corrupt wireless company employees taking hundreds of thousands of dollars in bribes to unlock and hijack mobile phone service. Wireless providers selling real-time customer location data, despite repeated promises to the contrary. A noticeable uptick in SIM-swapping attacks that lead to multi-million dollar cyberheists.
If you are somehow under the impression that you — the customer — are in control over the security, privacy and integrity of your mobile phone service, think again. And you’d be forgiven if you assumed the major wireless carriers or federal regulators had their hands firmly on the wheel.
Several times a week my cell phone receives the telephonic equivalent of spam: A robocall. On each occasion the call seems to come from a local number, but when I answer there is that telltale pause followed by an automated voice pitching some product or service. So when I heard from a reader who chose to hang on the line and see where one of these robocalls led him, I decided to dig deeper. This is the story of that investigation. Hopefully, it will inspire readers to do their own digging and help bury this annoying and intrusive practice.