An identity theft service that sold Social Security and drivers license numbers — as well as bank account and credit card data on millions of Americans — purchased much of its data from Experian, one of the three major credit bureaus, according to a lengthy investigation by KrebsOnSecurity.
In November 2011, this publication ran a story about an underground service called Superget.info, a fraudster-friendly site that marketed the ability to look up full Social Security numbers, birthdays, drivers license records and financial information on millions of Americans. Registration was free, and accounts were funded via WebMoney and other virtual currencies that are popular in the cybercriminal underground.
Each SSN search on Superget.info returned consumer records that were marked with a set of varying and mysterious two- and three-letter “sourceid:” identifiers, including “TH,” “MV,” and “NCO,” among others. I asked readers who may have a clue about the meaning or source of those abbreviations to contact me. In the weeks following that post, I heard from many readers who had guesses and ideas, but none who seemed to have conclusive information.
That changed in the past week. An individual who read a story about the operators of a similar ID theft service online having broken into the networks of LexisNexis and other major data brokers wrote to say that he’d gone back and reviewed my previous stories on this topic, and that he’d identified the source of the data being resold by Superget.info. The reader said the abbreviations matched data sets produced by Columbus, Ohio-based USInfoSearch.com.
Contacted about the reader’s claim, U.S. Info Search CEO Marc Martin said the data sold by the ID theft service was not obtained directly through his company, but rather via Court Ventures, a third-party company with which US Info Search had previously struck an information sharing agreement. Martin said that several years ago US Info Search and CourtVentures each agreed to grant the other company complete access to its stores of information on US consumers.
Founded in 2001, Court Ventures described itself as a firm that “aggregates, repackages and distributes public record data, obtained from over 1,400 state and county sources.” Cached, historic copies of courtventures.com are available through archive.org.
THE ROLE OF EXPERIAN
In March 2012, Court Ventures was purchased by Costa Mesa, Calif.-based Experian, one of the three major consumer credit bureaus. According to Martin, the proprietors of Superget.info had gained access to Experian’s databases by posing as a U.S.-based private investigator. In reality, Martin said, the individuals apparently responsible for running Superget.info were based in Vietnam.
Martin said he first learned of the ID theft service after hearing from a U.S. Secret Service agent who called and said the law enforcement agency was investigating Experian and had obtained a grand jury subpoena against the company.
While the private investigator ruse may have gotten the fraudsters past Experian and/or CourtVentures’ screening process, according to Martin there were other signs that should have alerted Experian to potential fraud associated with the account. For example, Martin said the Secret Service told him that the alleged proprietor of Superget.info had paid Experian for his monthly data access charges using wire transfers sent from Singapore.
“The issue in my mind was the fact that this went on for almost a year after Experian did their due diligence and purchased” Court Ventures, Martin said. “Why didn’t they question cash wires coming in every month? Experian portrays themselves as the databreach experts, and they sell identity theft protection services. How this could go on without them detecting it I don’t know. Our agreement with them was that our information was to be used for fraud prevention and ID verification, and was only to be sold to licensed and credentialed U.S. businesses, not to someone overseas.”
Experian declined multiple requests for an interview. But in a written statement provided to KrebsOnSecurity, Experian acknowledged the broad outlines of Martin’s story and said it had worked with the Secret Service to bring a Vietnamese national to justice in connection with the online ID theft service. Their statement is as follows:
“Experian acquired Court Ventures in March, 2012 because of its national public records database. After the acquisition, the US Secret Service notified Experian that Court Ventures had been and was continuing to resell data from US Info Search to a third party possibly engaged in illegal activity. Following notice by the US Secret Service, Experian discontinued reselling US Info Search data and worked closely and in full cooperation with law enforcement to bring Vietnamese national Hieu Minh Ngo, the alleged perpetrator, to justice. Experian’s credit files were not accessed. Because of the ongoing federal investigation, we are not free to say anything further at this time.”
WHO IS HIEU?
As I noted in my 2011 story, I’d found a scammer-friendly forum called talkgold.com where a user named “hieupc” was promoting superget.info as his site. Further searching showed that there was a fairly active Vietnamese hacker who used the nickname “hieupc;” That user appears to have gotten started defacing Web sites, even attacking the Web site of his former university in New Zealand after the school kicked him out for alleged credit card fraud. As it happens, the Web server address history for superget.info shows that it was hosted last year in Vietnam.
According an indictment unsealed last week by the U.S. District Court for the District of New Hampshire, Hieupc was none other than Hieu Minh Ngo, the 24-year-old Vietnamese individual named in Experian’s statement. According to court documents, Ngo resided in New Zealand and Vietnam, and operated superget.info and a similar ID theft service called findget.me, along with an unnamed co-conspirator, identified in the complaint only as John Doe One.
These services specialized in selling “fullz” or “fulls,” a slang term that cybercrooks use to describe a package of personally identifiable information that typically includes the following information: an individual’s name, address, Social Security number, date of birth, place of work, duration of work, state driver’s license number, mother’s maiden name, bank account number(s), bank routing number(s), email account(s) and other account passwords. Fulls are most commonly used to take over the identity of a person in order to engage in other fraud, such as taking out loans in the victim’s name or filing fraudulent tax refund requests with the IRS.
All told, findget.me and superget.info acquired or sold fullz information on more than a half million people, the government alleges.
The U.S. Secret Service declined to discuss the case, but a source familiar with the matter said undercover federal agents set up a phony business deal to lure Ngo out of Vietnam and into Guam, an unincorporated territory of the United States in the western Pacific Ocean. The source said that Ngo was arrested upon his arrival in Guam and transferred to New Hampshire. There he is currently facing 15 separate criminal charges, including conspiracy to commit identification fraud, aggravated identity theft, and wire fraud, among others.
If convicted on all counts, Ngo could be facing a very lengthy prison sentence. According to a statement on the Ngo case released Oct. 19 by the Justice Department and New Hampshire U.S. Attorney John P. Kacavas, the statutory maximum penalties are five years on the identity fraud and identity fraud conspiracy counts; two years each on the aggravated identity theft counts; 20 years on the wire fraud count and wire fraud conspiracy counts; 10 years on the substantive access device fraud count; and five years on the conspiracy to commit access device fraud count.
The unsealed complaint against Ngo is available here (PDF).
DATA BROKER BREAKDOWN
Meanwhile, it’s not clear what — if any — trouble Experian may face as a result of its involvement in the identity theft scheme. This incident bears some resemblance to a series of breaches at ChoicePoint, a data aggregator that acted as a private intelligence service to government and industry. Beginning in 2004, ChoicePoint suffered several breaches in which personal data on American citizens was accessed by crooks who’d used previously stolen identities to create apparently legitimate businesses seeking ChoicePoint accounts. ChoicePoint was later sued by the U.S. Federal Trade Commission, an action that produced a $10 million settlement — the largest in the agency’s history for a violation of federal privacy law.
In 2008, ChoicePoint was acquired by Reed Elsevier, the parent company of data aggregator LexisNexis. Last month, KrebsOnSecurity published an exclusive story showing how the proprietors of an identity theft service that competed with superget.info had hacked into the networks of LexisNexis, as well as data brokers Kroll and Dun & Bradstreet.
Avivah Litan, a financial fraud analyst with Gartner Inc., said this latest exposure raises serious questions about U.S. regulators’ capacity to monitor the due care of extremely sensitive consumer data, in accordance with the Fair Credit Reporting Act. Litan said that under 15 U.S.C. 1681b (PDF) credit reporting agencies have strict guidelines regarding to whom they may distribute consumer reports.
“It’s clear that criminal identity theft organizations are excluded from the list of users with ‘permissible purposes’,” Litan said. ” While the government shutdown certainly affected regulator business in October 2013, where have the regulators been for the last seven years when it comes to protecting sensitive consumer data? Have those efforts been shut down as well?”
There are signs that at least some federal regulators may be taking a harder look at the practices of the data broker industry. In an August 2013 keynote speech (PDF) at the Technology Policy Institute’s Aspen Forum, FTC Chairwoman Edith Ramirez said “the time has come for businesses to move their data collection and use practices out of the shadows and into the sunlight. In other words, with big data comes big responsibility. Firms that acquire and maintain large sets of consumer data must be responsible stewards of that information.”
Ramirez noted that the FTC can already bring actions under Section 5 of the FTC Act, and that it will continue to be active in punishing data brokers that fail to secure the information they collect. But she said stronger incentives to push firms to safeguard big data must be in place, and that the FTC has urged Congress to give the agency civil penalty authority against companies that fail to maintain reasonable security.
“Firms of all sorts are using consumer data in ways that may not just be contrary to consumers’ expectation, but could also be harmful to their interests,” Ramirez said. “This problem is perhaps seen most acutely with data brokers — companies that collect and aggregate consumer information from a wide array of sources to create detailed profiles of individuals. Their success depends on having more and better data than their rivals. The concern is that their mega-databases may contain highly sensitive information. The risk of improper disclosure of sensitive information is heightened because consumers know nothing about these companies and their practices are invisible to consumers.”
Last year, the FTC called on data brokers to give consumers access to their information through an easy-to-find, easy-to-use common portal. The agency also supported legislation to give consumers access to, and a right to dispute or suppress, data held by brokers. As it stands, Congress can’t even bring itself to pass a national data breach disclosure law, a relatively nonpartisan legislative effort that has enjoyed broad support from industry leaders for nearly a decade.
FTC Chairwoman Ramirez said the agency also issued subpoenas to nine data brokers, seeking information about the nature and sources of the consumer information the data brokers collect; how they use, maintain, and disseminate the information; and the extent to which they allow consumers to access and correct their information or opt out of having their personal information sold. The FTC said it expects to issue a report later this year with its findings.
The State of South Carolina’s Dept.of Revenue was hacked last year with the loss of almost 4 million citizens financial records. Governor Haley hired Experian with a no bid contract for 12 million dollars to protect S.C. citizens. Experian contract just expired and they had the records of 1.2 million S.C. citizens.
Maybe these records are floating down the Mekong River. For sure they’re out there in the Universe for easy pickings. This problem can’t be fixed so S.C. citizens live in Limbo.
My guess is that once Experian is “punished” they will raise their rates accordingly.
I have created a petition at:
Needs 100k signatures to be taken into account
what gives Experian the right to sell this info to begin with
This is full profile of mr.hieu 🙂
Experian gets it’s just deserts, after charging smaller credit bureaus thousands in compliance fees and therefore running them out of business. Too bad citizens they claim to protect get the shaft!
Thanks for that insightful contribution. Experience should be shutdown and selling of personal data by any company should be illegal. Period!!!
I have had only one breach. Only my card number was used.
Experian is a company I have never trusted. Never will. these agencies need to be limited in their scope of service provided.
As an entity that collects personal data on creditworthiness, that should be all that is allowed. No more. Personal data should only be retained be the company that needs it. Any feedback?
I will not be signing up for the service.
I’ve cancelled my Experian “Protect My ID” service and have signed up for Lifelock. I do want to be covered by such a service and hope Lifelock works out. And I hope that Sen Rockefeller and others in Congress put a stop to activities such as Experian’s.