A number of readers have complained recently about having their Hilton Honors loyalty accounts emptied by cybercrooks. This type of fraud often catches consumers off-guard, but the truth is that the recent spike against Hilton Honors members is part of a larger fraud trend that’s been worsening for years as more companies offer rewards programs.
Many companies give customers the ability to earn “loyalty” or “award” points and miles that can be used to book travel, buy goods and services online, or redeemed for cash. Unfortunately, the online accounts used to manage these reward programs tend to be less secured by both consumers and the companies that operate them, and increasingly cyber thieves are swooping in to take advantage.