Intuit, the makers of TurboTax, recently introduced several changes to beef up the security of customer accounts following a spike in tax refund fraud at the state and federal level. Unfortunately, those changes don’t go far enough. Here’s a look at some of the missteps that precipitated this mess, and what the company can do differently going forward.
Two former security employees at Intuit — the makers of the popular tax preparation software and service TurboTax — allege that the company has made millions of dollars knowingly processing state and federal tax refunds filed by cybercriminals. Intuit says it leads the industry in voluntarily reporting suspicious returns, and that ultimately it is up to the Internal Revenue Service to develop industry-wide requirements for tax preparation firms to follow in their collective fight against the multi-billion dollar problem of tax refund fraud.
Scam artists stole billions of dollars last year from the U.S. Treasury by filing phony federal tax refund requests on millions of Americans. But as Uncle Sam has made this type of fraud harder for thieves to profit from, the crooks have massively shifted their focus to conducting refund fraud at the state level. Or at least according to Intuit Inc., the makers of TurboTax: The company says it believes that shift is responsible for a whopping 3700 percent increase in fraudulent state tax refund filings this year in some states.