TTEC, [NASDAQ: TTEC], a company used by some of the world’s largest brands to help manage customer support and sales online and over the phone, is dealing with disruptions from a network security incident that appears to be the result of a ransomware attack, KrebsOnSecurity has learned.
It’s nice when ransomware gangs have their bitcoin stolen, malware servers shut down, or are otherwise forced to disband. We hang on to these occasional victories because history tells us that most ransomware moneymaking collectives don’t go away so much as reinvent themselves under a new name, with new rules, targets and weaponry. Indeed, some of the most destructive and costly ransomware groups are now in their third incarnation over as many years.
Reinvention is a basic survival skill in the cybercrime business. Among the oldest tricks in the book is to fake one’s demise or retirement and invent a new identity. A key goal of such subterfuge is to throw investigators off the scent or to temporarily direct their attention elsewhere.
Cybercriminal syndicates also perform similar disappearing acts whenever it suits them. These organizational reboots are an opportunity for ransomware program leaders to set new ground rules for their members — such as which types of victims aren’t allowed (e.g., hospitals, governments, critical infrastructure), or how much of a ransom payment an affiliate should expect for bringing the group access to a new victim network.
Browse the comments on virtually any story about a ransomware attack and you will almost surely encounter the view that the victim organization could have avoided paying their extortionists if only they’d had proper data backups. But the ugly truth is there are many non-obvious reasons why victims end up paying even when they have done nearly everything right from a data backup perspective.
Last week cybercriminals deployed ransomware to 1,500 organizations that provide IT security and technical support to many other companies. The attackers exploited a vulnerability in software from Kaseya, a Miami-based company whose products help system administrators manage large networks remotely. Now it appears Kaseya’s customer service portal was left vulnerable until last week to a data-leaking security flaw that was first identified in the same software six years ago.
Authorities in Ukraine this week charged six people alleged to have been part of the CLOP ransomware group, a cybercriminal gang said to have extorted more than half a billion dollars from victims. Some of CLOP’s victims this year alone include Stanford University Medical School, the University of California, and University of Maryland.
The U.S. Department of Justice said today it has recovered $2.3 million worth of Bitcoin that Colonial Pipeline paid to ransomware extortionists last month. The funds had been sent to DarkSide, a ransomware-as-a-service syndicate that disbanded after a May 14 farewell message to affiliates saying its Internet servers and cryptocurrency stash were seized by unknown law enforcement entities.
In a Twitter discussion last week on ransomware attacks, KrebsOnSecurity noted that virtually all ransomware strains have a built-in failsafe designed to cover the backsides of the malware purveyors: They simply will not install on a Microsoft Windows computer that already has one of many types of virtual keyboards installed — such as Russian or Ukrainian. So many readers had questions in response to the tweet that I thought it was worth a blog post exploring this one weird cyber defense trick.
The DarkSide ransomware affiliate program responsible for the six-day outage at Colonial Pipeline this week that led to fuel shortages and price spikes across the country is running for the hills. The crime gang announced it was closing up shop after its servers were seized and someone drained funds from an account the group uses to pay affiliates.
The FBI confirmed this week that a relatively new ransomware group known as DarkSide is responsible for an attack that caused Colonial Pipeline to shut down 5,550 miles of pipe, stranding countless barrels of gasoline, diesel and jet fuel on the Gulf Coast. Here’s a closer look at the DarkSide cybercrime gang, as seen through their negotiations with a recent U.S. victim that earns $15 billion in annual revenue.
Some of the world’s top tech firms are backing a new industry task force focused on disrupting cybercriminal ransomware gangs by limiting their ability to get paid, and targeting the individuals and finances of the organized thieves behind these crimes.
