A Closer Look at Rapport from Trusteer

April 29, 2010
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A number of readers recently have written in to say their banks  have urged customers to install a security program called Rapport as a way to protect their online bank accounts from fraud. The readers who pinged me all said they didn’t know much about this product, and did I recommend installing it? Since it has been almost two years since I last reviewed the software, I thought it might be useful to touch base with its creators to see how this program has kept pace with the latest threats.

The basics elements of Rapport – designed by a company called Trusteer — haven’t changed much. As I wrote in May 2008, the software works by assuming control over the application programming interfaces or APIs in Windows, the set of tools which allow software developers to create programs that interact with key Windows functionalities.

From that 2008 piece:

“Some of today’s nastiest data-stealing malware works by hijacking these Windows APIs. For example, keyloggers simply hijack or ‘hook’ the Windows API that handles the transmission of data from user interfaces, such as the keyboard and mouse. A more advanced type of malware – known as a ‘form grabber’ – hijacks the ‘WinInet‘ API – which sets up the SSL (think https://) transaction between the user’s browser and the encrypted Web site. By hijacking this API, a form grabber can rip out usernames and passwords even when the user is submitting them into a site that encrypts the data during transmission because it grabs that information at the lower level of the operating system, before it is encrypted.

Trusteer’s software examines these and other vital Windows APIs to see if any other process is trying to intercept sensitive data. It then blocks those that do.”

I spoke last week with Trusteer CEO Mickey Boodaei about his company’s software, how it has changed over the years, and what’s new about it.

BK: A lot of customers are being asked to download the software and don’t know much about Trusteer or Rapport. One customer wrote in banked at BBVA, and another was with Fifth Third. Both banks very recently had multiple customers lose hundreds of thousands of dollars to the sort of online banking fraud I’ve been writing about lately.

MB: Well, the more press coverage we get, the more it will help build familiarity with our brand among consumers.

BK: Since we last talked, you were working with just a handful of banks — such as ING. Can you talk about how the business has grown and who you’re partnering with now?

MB: Over the last year in the U.S., we’ve been seeing a significant change in the amount of interest we’re getting from banks, especially around business banking. It looks like banks are getting really worried about it, as many have seen fairly significant fraud losses. Right now in North America we have around 50 banks using our technology, and few others in the United Kingdom.

Read on after the jump for my thoughts on this software, and a discussion of some of the malware that specifically targets Rapport.

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Infamous Storm Worm Stages a Comeback

April 28, 2010
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The “Storm Worm,” a strain of malicious software once responsible for blasting out 20 percent of spam sent worldwide before it died an ignominious death roughly 18 months ago, was resurrected this week. Researchers familiar with former strains of the worm say telltale fingerprints in the new version strongly suggest that it was either rebuilt by its original creators or was sold to another criminal malware gang.

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Fake Anti-virus Peddlers Outmaneuvering Legitimate AV

April 27, 2010
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Purveyors of fake anti-virus or “scareware” programs have aggressively stepped up their game to evade detection by legitimate anti-virus programs, according to new data from Google.

In a report being released today, Google said that between January 2009 and the end of January 2010, its malware detection infrastructure found some 11,000 malicious or hacked Web pages that attempted to foist fake anti-virus on visitors. The search giant discovered that as 2009 wore on, scareware peddlers dramatically increased both the number of unique strains of malware designed to install fake anti-virus as well as the frequency with which they deployed hacked or malicious sites set up to force the software on visitors.

Fake anti-virus attacks use misleading pop-ups and videos to scare users into thinking their computers are infected and offer a free download to scan for malware. The bogus scanning programs then claim to find oodles of infected files, and victims who fall for the ruse often are compelled to register the fake anti-virus software for a fee in order to make the incessant malware warnings disappear. Worse still, fake anti-virus programs frequently are bundled with other malware. What’s more, victims end up handing their credit or debit card information over to the people most likely to defraud them.

Google found that miscreants spreading fake anti-virus have over the last six months taken aggressive steps to evade the two most prevalent countermeasures against scareware: The daily updates shipped by the legitimate anti-virus makers designed to detect scareware installers; and programs like Google’s which scan millions of Web pages for malicious software and flag search results that lead to malware.

Google’s automated system scanned each potentially malicious page in real time using a number of licensed anti-virus engines, and all of the files were rescanned again at the end of the study. Beginning in June 2009, Google charted a massive increase in the number of unique fake anti-virus installer programs, a spike that Google security experts posit was a bid to overwhelm the ability of legitimate anti-virus programs to detect the programs. Indeed, the company discovered that during that time frame, the number of unique installer programs increased from an average of 300 to 1,462 per day, causing the detection rate to plummet to below 20 percent.

“We found that if you have anti-virus protection installed on your computer but the [malware detection] signatures for it are out-of-date by just a couple of days, this can drastically reduce the detection rates,” said Niels Provos, principal software engineer for Google’s infrastructure group. “It turns out that the closer you get to now, the commercial anti-virus programs were doing a much worse job at detecting pages that were hosting fake anti-virus payloads.”

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To Catch a Mule

April 26, 2010
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Much digital ink has been spilled in this blog detailing the activities of so-called “money mules,” willing or unwitting individuals here in the United States who are lured into laundering money for international organized cyber crime gangs. The subject almost always generates fierce debate among readers about whether these mules should be prosecuted, and the debate usually hinges on whether the mules knew that they were contributing to a crime.

Of course, ignorance of the law is no excuse, and this blog entry is in no way meant to defend the mules. But I did want to shed more light on the efforts that some mule recruitment gangs take to help potential mules believe they are in fact working for a legitimate company.

Take, for example, the efforts of what we’ll call the “Back Office,” mule recruitment gang — so named because the Web sites used to recruit and manage these folks almost always include the term “backoffice”. Potential Back Office mules are recruited via e-mail, with a message stating that the employer found the recipient’s resume on a job search site and would he or she be interested in working as a financial agent in an international finance company?

Those who respond are directed to create an account at a Back Office site, and from there the new recruits are processed through a series of interviews. According to conversations with multiple mules recruited by the Back Office gang, the process normally starts with a lengthy telephone interview, wherein the recruit is asked about his or her work history, ethics and attitudes.

Following the verbal interview, mules are asked to complete a lengthy questionnaire that asks roughly three dozen questions, including many that one might expect to find in a legitimate interview for a professional position.

“How do you evaluate success?”

“What classes or seminars have you taken on your own during the last three years to advance your careers and personal growth?


Charting the Carnage from eBanking Fraud

April 23, 2010
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Aaron Jacobson of Authentify put together this map of all 43 of the U.S. commercial e-banking victims I’ve mentioned in stories at Krebsonsecurity.com and at the Washington Post’s Security Fix blog.

Clicking on this Google Maps link brings up an interactive version of this map showing the names of the victim at each point on the map, as well as their monetary losses.

What’s interesting that I hadn’t realized before seeing this map is that the victims appear to be heavily clustered in the East Coast and Midwest. I’m not sure if there is a connection, but the thieves perpetrating these attacks typically recruit their money mules almost exclusively from these regions. The thinking is that the criminals — most of whom reside in the Eastern European Time Zone (EET), don’t want to spend all night managing these mules. As such, they crooks tend not to solicit mules from those living in the Western United States. Again, there may not be an actual link between the mule trend and the grouping of victims, but just thought it was worth noting.

Hiding from Anti-Malware Search Bots

April 23, 2010
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Malicious hackers spend quite a bit of time gaming the Internet search engines in a bid to have their malware-laden sites turn up on the first page of search results for hot, trending news topics. Increasingly, though, computer criminals also are taking steps to block search engines bots from indexing legitimate Web pages that have been hacked and booby-trapped with hostile code.

Search giants Yahoo! and Google each have automated programs that crawl millions of Web sites each week in search of those hosting malicious code. When the search providers find these sites, they typically append a warning to the hacked Web site’s listing in search results, alerting the would-be visitor that the site could be dangerous. These warnings not only result in fewer people visiting infected sites, but they have a tendency to alert a listed site’s owners to a malware problem that needs attention.

This is all well and good for you and me, but not so wonderful for the bad guys. Unless, of course, said bad guys have planned ahead, by inserting code in their hacked sites that hands out malicious code to everyone except the automated anti-malware bots deployed by the top search providers.

Which is precisely what security expert David Dede found earlier this month while analyzing some Web-based malware.

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Rogue Antivirus Gangs Seize on McAfee Snafu

April 22, 2010
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Purveyors of rogue anti-virus, a.k.a. “scareware,” often seize upon hot trending topics in their daily efforts to beef up the search engine rankings of their booby-trapped landing pages. So it’s perhaps no surprise that these scammers are capitalizing on search terms surrounding McAfee, which just yesterday shipped a faulty anti-virus update that caused serious problems for a large number of customers.

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Fire Alarm Company Burned by e-Banking Fraud

April 22, 2010
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A fire alarm company in Arkansas lost more than $110,000 this month when hackers stole the firm’s online banking credentials and drained its payroll account.

On Wednesday, Apr. 7, Ft. Smith based JE Systems Inc. received a call from its bank stating that the company needed to move more money into its payroll account, chief executive Melanie Eakel said. Over the course of the previous two days, someone had approved two batches of payroll payments — one for $45,000 and another for $67,000.

“They said ‘You’re overdraft,’ and I told them that was impossible because we didn’t do our payroll…we do it every Thursday,  not on Mondays at 2 a.m., which was when this was put through,” Eakel said. “I told them we did not authorize that.”

A few days later, however, the First National Bank of Fort Smith sent JE Systems a letter saying the bank would not be responsible for the loss. First National did not return calls seeking comment.

“They said it was our [Internet] address that was used to process the payments, and our online banking user name and password,” Eakel said. “I feel like the bank should have caught this.

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McAfee False Detection Locks Up Windows XP

April 21, 2010
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McAfee‘s anti-virus software is erroneously detecting legitimate Windows system files as malicious, causing reboot loops and serious stability problems for many Windows XP users, according to multiple reports.

The SANS Internet Storm Center has received dozens of reports from McAfee users who complained that a recent anti-virus update (DAT 5958) is causing Windows xP Service Pack 3 clients to be locked out. According to SANS incident handler Johannes Ulllrich, McAfee is flagging “svchost.exe” as malicious. Svchost is a common system process typically used by multiple legitimate programs on a Windows system (although malware does often inject itself into this process), so having an anti-virus program that flags the process as a threat could cause major problems on a host system, Ullrich said.

“The [reports] keep coming in,” Ullrich said. “Systems either get stuck in a reboot loop, or networking is no longer working.”

One symptom seems to be that McAfee reports that user systems are infected with W32.Wecorl.a. The anti-virus program’s attempts to destroy or quarantine that targeted process then forces the Windows machine into a reboot cycle.

McAfee’s own support forum is currently queuing up with a large number of users piping in with stories about how the incident is affecting their operations. That thread,which began at 9:54 a.m. today, has more than 27,000 views and 83 replies.

Stay tuned for more updates as available.

Update, 1:56 p.m. ET: McAfee released the following statement regarding this event. “McAfee is aware that a number of customers have incurred a false positive error due to incorrect malware alerts on Wednesday, April 21. The problem occurs with the 5958 virus definition file (DAT) that was released on April 21 at 2.00 PM GMT+1 (6am Pacific Time).

Our initial investigation indicates that the error can result in moderate to significant performance issues on systems running Windows XP Service Pack 3.

The faulty update has been removed from McAfee download servers for corporate users, preventing any further impact on those customers. We are not aware of significant impact on consumer customers and believe we have effectively limited such occurrence.

McAfee teams are working with the highest priority to support impacted customers and plan to provide an update virus definition file shortly. McAfee apologizes for any inconvenience to our customers.”

Update, 3:51 p.m. ET: McAfee’s main support forum is down due to an “unusually large traffic.” McAfee has posted a separate thread here that includes a couple of workarounds for customers struggling to deal with this problem.

Krebsonsecurity.com Partners with Federated Media

April 21, 2010
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Readers may notice over the next day or so advertisements in one or two prominent spots on this blog. This is the result of a new partnership between Krebs on Security and Federated Media Publishing, a company that connects independent Web site authors with advertisers.

Federated Media currently represents more than 100 of the most respected social media properties on the Web, including The New York Times, BoingBoing, Breitbart, Mashable, and ReadWriteWeb, to name a few.

The reporting and investigations I have been conducting through krebsonsecurity.com take up a substantial amount of my time, and this partnership should help ensure that I can continue to dedicate my attention to this vital and highly relevant beat. Thank you for your continued support and readership.