September 21, 2018

It is now free in every U.S. state to freeze and unfreeze your credit file and that of your dependents, a process that blocks identity thieves and others from looking at private details in your consumer credit history. If you’ve been holding out because you’re not particularly worried about ID theft, here’s another reason to reconsider: The credit bureaus profit from selling copies of your file to others, so freezing your file also lets you deny these dinosaurs a valuable revenue stream.

Enacted in May 2018, the Economic Growth, Regulatory Relief and Consumer Protection Act rolls back some of the restrictions placed on banks in the wake of the Great Recession of the last decade. But it also includes a silver lining. Previously, states allowed the bureaus to charge a confusing range of fees for placing, temporarily thawing or lifting a credit freeze. Today, those fees no longer exist.

A security freeze essentially blocks any potential creditors from being able to view or “pull” your credit file, unless you affirmatively unfreeze or thaw your file beforehand. With a freeze in place on your credit file, ID thieves can apply for credit in your name all they want, but they will not succeed in getting new lines of credit in your name because few if any creditors will extend that credit without first being able to gauge how risky it is to loan to you (i.e., view your credit file).

And because each credit inquiry caused by a creditor has the potential to lower your credit score, the freeze also helps protect your score, which is what most lenders use to decide whether to grant you credit when you truly do want it and apply for it.

To file a freeze, consumers must contact each of the three major credit bureaus online, by phone or by mail. Here’s the updated contact information for the big three:

Online: Equifax Freeze Page
By phone: 800-685-1111
By Mail: Equifax Security Freeze
P.O. Box 105788
Atlanta, Georgia 30348-5788

Online: Experian
By phone: 888-397-3742
By Mail: Experian Security Freeze
P.O. Box 9554, Allen, TX 75013

Online: TransUnion
By Phone: 888-909-8872
By Mail: TransUnion LLC
P.O. Box 2000 Chester, PA 19016

Spouses may request freezes for each other by phone as long as they pass authentication.

The new law also makes it free to place, thaw and lift freezes for dependents under the age of 16, or for incapacitated adult family members. However, this process is not currently available online or by phone, as it requires parents/guardians to submit written documentation (“sufficient proof of authority”), such as a copy of a birth certificate and copy of a Social Security card issued by the Social Security Administration, or — in the case of an incapacitated family member — proof of power of attorney.

In addition, the law requires the big three bureaus to offer free electronic credit monitoring services to all active duty military personnel. It also changes the rules for “fraud alerts,” which currently are free but only last for 90 days. With a fraud alert on your credit file, lenders or service providers should not grant credit in your name without first contacting you to obtain your approval — by phone or whatever other method you specify when you apply for the fraud alert.

Another important change: Fraud alerts now last for one year (previously they lasted just 90 days) but consumers can renew them each year. Bear in mind, however, that while lenders and service providers are supposed to seek and obtain your approval before granting credit in your name if you have a fraud alert on your file, they’re not legally required to do this.


Having a freeze in place does nothing to prevent you from using existing lines of credit you may already have, such as credit, mortgage and bank accounts. By the same token, freezes do nothing to prevent crooks from abusing unauthorized access to these existing accounts.

According to experts, the bureaus make about $1 every time they sell access your credit file. However, a freeze on your file does nothing to prevent the bureaus from collecting information about you as a consumer — including your spending habits and preferences — and packaging, splicing and reselling that information to marketers.

When you place a freeze, each credit bureau will assign you a personal identification number (PIN) that needs to be supplied if and when you ever wish to open a new line of credit. When that time comes, consumers can temporarily thaw a freeze for a specified duration either online or by phone (see above resources). Needless to say, it’s a good idea to keep these PINs somewhere safe and reliable in the event you wish to unfreeze.

One important caveat: It’s best not to wait until the last minute before starting the freeze thawing process, which can be instantaneous or can take a few days. The easiest way to unfreeze your file for the purposes of gaining new credit is to spend a few minutes on the phone with the company from which you hope to gain the line of credit (or research the matter online) to see which credit bureau they rely upon for credit checks. It will most likely be one of the major bureaus. Once you know which bureau the creditor uses, contact that bureau either via phone or online and supply the PIN they gave you when you froze your credit file with them. The thawing process should not take more than 24 hours, but hiccups in the thawing process sometimes make things take longer.


All three big bureaus tout their “credit lock” services as an easier and faster alternative to freezes — mainly because these alternatives aren’t as disruptive to their bottom lines. According to a recent post by, consumers can use these services to quickly lock or unlock access to credit inquiries, although some bureaus can take up to 48 hours. In contrast, they can take up to five business days to act on a freeze request, although in my experience the automated freeze process via the bureaus’ freeze sites has been more or less instantaneous (assuming the request actually goes through).

TransUnion and Equifax both offer free credit lock services, while Experian’s is free for 30 days and $19.99 for each additional month. However, TransUnion says those who take advantage of their free lock service agree to receive targeted marketing offers. What’s more, TransUnion also pushes consumers who sign up for its free lock service to subscribe to its “premium” lock services for a monthly fee with a perpetual auto-renewal.

Unsurprisingly, the bureaus’ use of the term credit lock has confused many consumers; this was almost certainly by design. But here’s one basic fact consumers should keep in mind about these lock services: Unlike freezes, locks are not governed by any law, meaning that the credit bureaus can change the terms of these arrangements when and if it suits them to do so.

If you have already signed up for credit monitoring services, placing a freeze on your file should not impact those services. However, it is generally not possible to sign up for new credit monitoring services once a freeze is in place. So if you wish to avail yourself of credit monitoring, it’s best to sign up before placing a freeze.

Many consumers erroneously believe that credit monitoring services will protect them from identity thieves. In truth, despite incessant marketing by the bureaus and others to the contrary, these services do not prevent thieves from using your identity to open new lines of credit, or from damaging your good name for years to come in the process. The most you can hope for is that credit monitoring services will alert you soon after an ID thief does steal your identity.

Credit monitoring services are principally useful in helping consumers recover from identity theft. Doing so often requires dozens of hours writing and mailing letters, and spending time on the phone contacting creditors and credit bureaus to straighten out the mess. In cases where identity theft leads to prosecution for crimes committed in your name by an ID thief, you may incur legal costs as well. Most of these services offer to reimburse you up to a certain amount for out-of-pocket expenses related to those efforts. But a better solution is to prevent thieves from stealing your identity in the first place by placing a freeze.


Freezing your credit file at the big three bureaus is a great start, but ID thieves can and do abuse other parts of the credit system to wreak havoc on consumers. Beyond the big three bureaus, Innovis is a distant fourth bureau that some entities use to check consumer creditworthiness. Fortunately, filing a freeze with Innovis also is free and relatively painless.

In addition, many wireless phone companies currently check consumer credit using a little-known credit reporting bureau operated by Equifax called the National Consumer Telecommunications and Utilities Exchange (NCTUE). Freezing your credit with Equifax won’t necessarily block inquiries to the NCTUE, but fortunately the NCTUE also offers a freeze process, as detailed in this story.

It’s a good idea to periodically order a free copy of your credit report. There are several forms of identity theft that probably will not be blocked by a freeze. But neither will they be blocked by a fraud alert or a credit lock. That’s why it’s so important to regularly review your credit file with the major bureaus for any signs of unauthorized activity.

By law, each of the three major credit reporting bureaus must provide a free copy of your credit report each year — but only if you request it via the government-mandated site The best way to take advantage of this right is to make a notation in your calendar to request a copy of your report every 120 days, to review the report and to report any inaccuracies or questionable entries when and if you spot them. Avoid other sites that offer “free” credit reports and then try to trick you into signing up for something else.

According to the Federal Trade Commission, having a freeze in place should not affect a consumer’s ability to obtain copies of their credit report from

It’s also a good idea to notify a company called ChexSystems to keep an eye out for fraud committed in your name. Thousands of banks rely on ChexSystems to verify customers that are requesting new checking and savings accounts, and ChexSystems lets consumers place a security alert on their credit data to make it more difficult for ID thieves to fraudulently obtain checking and savings accounts. For more information on doing that with ChexSystems, see this link.

Finally, ID thieves like to intercept offers of new credit and insurance sent via postal mail, so it’s a good idea to opt out of pre-approved credit offers. If you decide that you don’t want to receive prescreened offers of credit and insurance, you have two choices: You can opt out of receiving them for five years or opt out of receiving them permanently.

To opt out for five years: Call toll-free 1-888-5-OPT-OUT (1-888-567-8688) or visit The phone number and website are operated by the major consumer reporting companies. To complete your request for a permanent opt-out, you must return the signed Permanent Opt-Out Election form provided after you initiate your online request.

90 thoughts on “Credit Freezes are Free: Let the Ice Age Begin

  1. Wally

    Par for the course, freezes were simple and quick at TransUnion, Experian, Innovis, and even NCTUE. But at Equifax you must create an account first. I started the process and waited for the required confirmation email (checking spam folder!) which never came. Eventually my Equifax window timed out and now it won’t let me log in at all. Equifux is the worst.

      1. Wally

        Yeah, I did that. Got a guy who BARELY spoke English. I had to answer all kinds of crazy questions to get authenticated like:
        him:”do you have any old credit cards?”
        me: “You mean like canceled ones?”
        him: “Yes, canceled cards”
        me: “We did cancel a Chase card a year or so ago”
        him: “What was the balance?”
        me: “I guess it was zero” Who knows their average balance?

        Also, if I delayed more that ONE second in replying (while trying to figure out what he was asking for), he would say “Hello?”. Multiple times this happened. This is why I always opt for online transactions, so I don’t have to put up with this kind of s**t.

        1. John

          Wow, the same happened to me except with Experian! The online form kept telling me weird errors so I tried to go through the phone prompter which took so long! I eventually did get to set it over the phone with a automatic responder but it took so much longer than the others! That and I guess I have to wait for business days to call TheWorkNumber since the auto-responder just told me they were closed the past two times I’ve called.

    1. Dfg

      Same here. And in case you wonder, I went for the “financial information” route instead of the email confirmation. Problem is, since I never got any loan, that path didn’t work and now I’m unable to login nor do anything.

    2. saul

      You have a bunch of monkeys operating their IT department at Equifax –
      When i finally finished the process, it was supposed a pdf file with my pin but their website threw an error and never received my pin now i have to write a letter to request the pin which will take them 10 days to reply.

      just a “great” american company profiting from the masses

    3. Mark

      Ugh. And their password rules are unnecessarily restrictive and their implementation is broken. Passwords must have at least one of a few special characters, but no others. Took me about 4 attempts to get them to accept a password even though all of them followed those rules – the system kept saying my password had other special characters.

      And then my identity couldn’t be verified, which is stupid because none of the questions they asked about details of my credit file actually applied.

      I wouldn’t be surprised if this is all to force people to call them so that they can try to sell us something.

  2. DJ

    I ran the opt-out for myself but had a formatting issue for my wife. Strange! I have already opt-ed out of Transunion (Freeze). GREAT article, by the way.

    Now, I am anticipating that the big three do NOT like this so they will create road blocks. Imagine the drain on revenues!!! So, expect hassles getting your files such as insurance and so on. IT WILL BE A PROBLEM purposely. Brian, this is the part of your article that seems a bit naive, if you ask me.

    The big three will TRY to get this over-turned, by lobbying as businesses always do, every time they see their bonuses reduced due to their income streams being stressed. This is the way of the world in the Good Ole USA. SAD, as Trump might say. HA!

  3. stine

    Fitting, TransUnion won’t allow spaces in names… and to give a false name is probably a felony…

    1. stine

      To follow up, they want to send me a pin via snail mail, which of course i will throw away by default because i don’t do anything via the u.s. post office any more. I guess I’ll never be unlocking that account.

  4. John Ball

    I was able to complete this with Equifax in under 5 minutes. Easy enough.

    Now, do I have to place a freeze at all three credit bureaus?

    1. Tarek Okail

      You don’t *have* to, but any credit bureau whom you don’t place a freeze with will continue to allow third parties to pull your credit.

      If you want to be certain that no one can pull your credit and establish a fraudulent account using your information, you must place a freeze with all the credit bureaus, including Innovis.

    2. Mark

      Good luck. I also was able to do Equifax online, Not the other two, which couldn’t verify me and in one case requested all sorts of print documentation to be mailed to them. The other said I could handle it by phone.

  5. saul

    Interestingly that after enabling my credit freeze at all credit bureaus I am suddenly receiving even more offers of credit cards, loans, loan protections, car loans refinancing, etc you name it. is it coincidence or is it that one or more of these companies are not adhering to the new law?

    1. Readership1

      Follow the advice in article to opt out of prescreen offers.

  6. Katrina

    Thank you for talking about this topic. I’m a mother with a special needs one year old, and I worry about people trying to take advantage of a small child with several medical needs and cognitive delays. However, during my research I was told that I only needed to contact one credit bureau to place the freeze. Can I get further confirmation if I do, in fact, need to contact all three, or will one bureau communicate with the other two? Thanks again.

    1. Johann

      Yes you should do it with all three. While they do “communicate” with each other they really don’t respect whatever restrictions you might place on one. After all they are in the business of selling your info, so why wouldn’t they unless you directly tell them not to.

  7. Mark

    Ha. According to my SSN is invalid. Apparently they can’t start with a number greater than 772. From what I could find out that hasn’t been the case since 2011. 7 years. C’mon!

  8. Kate

    I just tried to opt out for 5 yrs withou giving my social security #. Because they say they don’t require it. But they just won’t take my request without it. I started from scratch twice; nada.

  9. Chet

    Re: dependents under 16, incapacitated adults…

    “requires parents/guardians to submit written documentation (“sufficient proof of authority”), such as a copy of a birth certificate and copy of a Social Security card issued by the Social Security Administration”

    Isn’t mailing this combo of information inherently risky? Is there a safer/alternative way?

  10. Hammond E

    Equifax is a complete joke! Has anyone successfully used their stupid, stupid website successfully? I’ve tried & tried and called their ‘Customer Support’ idiots also. First, you get to do about 8 ‘capcha’s, which never seems to work, then when it finally says it works, you get an error message telling you to start over! I swear this company has NO business hosting anyone’s data. They are by far one of the stupidest companies I’ve ever had the displeasure of trying to deal with. Horrible.

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