Ransomware at Colorado IT Provider Affects 100+ Dental Offices

December 7, 2019
64 Comments

A Colorado company that specializes in providing IT services to dental offices suffered a ransomware attack that is disrupting operations for more than 100 dentistry practices, KrebsOnSecurity has learned.

Multiple sources affected say their IT provider, Englewood, Colo. based Complete Technology Solutions (CTS), was hacked, allowing a potent strain of ransomware known as “Sodinokibi” or “rEvil” to be installed on computers at more than 100 dentistry businesses that rely on the company for a range of services — including network security, data backup and voice-over-IP phone service.

Reached via phone Friday evening, CTS President Herb Miner declined to answer questions about the incident. When asked about reports of a ransomware attack on his company, Miner simply said it was not a good time and hung up.

The attack on CTS, which apparently began on Nov. 25 and is still affecting many of its clients, comes little more than two months after Sodinokibi hit Wisconsin-based dental IT provider PerCSoft, an intrusion that encrypted files for approximately 400 dental practices.

From talking to several companies hit and with third-party security firms called in to help restore systems, it seems that CTS declined to pay an initial $700,000 ransom demand for a key to unlock infected systems at all customer locations.

Thomas Terronez, CEO of Iowa-based Medix Dental, said he’s spoken with multiple practices that have been sidelined by the ransomware attack, and that some CTS clients had usable backups of their data available off-site, while others have been working with outside experts to independently negotiate and pay the ransom for their practice only.

Continue reading →

Apple Explains Mysterious iPhone 11 Location Requests

December 5, 2019
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KrebsOnSecurity ran a story this week that puzzled over Apple‘s response to inquiries about a potential privacy leak in its new iPhone 11 line, in which the devices appear to intermittently seek the user’s location even when all applications and system services are individually set never to request this data. Today, Apple disclosed that this behavior is tied to the inclusion of a short-range technology that lets iPhone 11 users share files locally with other nearby phones that support this feature, and that a future version of its mobile operating system will allow users to disable it.

I published Tuesday’s story mainly because Apple’s initial and somewhat dismissive response — that this was expected behavior and not a bug — was at odds with its own privacy policy and with its recent commercials stating that customers should be in full control over what they share via their phones and what their phones share about them.

But in a statement provided today, Apple said the location beaconing I documented in a video was related to Ultra Wideband technology that “provides spatial awareness allowing iPhone to understand its position relative to other Ultra Wideband enabled devices (i.e. all new iPhone 11s, including the Pro and Pro Max).

Ultra-wideband (a.k.a UWB) is a radio technology that uses a very low energy level for short-range, high-bandwidth communications of a large portion of the radio spectrum without interfering with more conventional transmissions.

“So users can do things like share a file with someone using AirDrop simply by pointing at another user’s iPhone,” Apple’s statement reads. The company further explained that the location information indicator (a small, upward-facing arrow to the left of the battery icon) appears because the device periodically checks to see whether it is being used in a handful of countries for which Apple hasn’t yet received approval to deploy Ultra Wideband.

“Ultra Wideband technology is an industry standard technology and is subject to international regulatory requirements that require it to be turned off in certain locations,” the statement continues. “iOS uses Location Services to help determine if iPhone is in these prohibited locations in order to disable Ultra Wideband and comply with regulations. The management of Ultrawide Band compliance and its use of location data is done entirely on the device and Apple is not collecting user location data.” Continue reading →

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The iPhone 11 Pro’s Location Data Puzzler

December 3, 2019
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One of the more curious behaviors of Apple’s new iPhone 11 Pro is that it intermittently seeks the user’s location information even when all applications and system services on the phone are individually set to never request this data. Apple says this is by design, but that response seems at odds with the company’s own privacy policy.

The privacy policy available from the iPhone’s Location Services screen says, “If Location Services is on, your iPhone will periodically send the geo-tagged locations of nearby Wi-Fi hotspots and cell towers (where supported by a device) in an anonymous and encrypted form to Apple, to be used for augmenting this crowd-sourced database of Wi-Fi hotspot and cell tower locations.”

The policy explains users can disable all location services entirely with one swipe (by navigating to Settings > Privacy > Location Services, then switching “Location Services” to “off”). When one does this, the location services indicator — a small diagonal upward arrow to the left of the battery icon — no longer appears unless Location Services is re-enabled.

The policy continues: “You can also disable location-based system services by tapping on System Services and turning off each location-based system service.” But apparently there are some system services on this model (and possibly other iPhone 11 models) which request location data and cannot be disabled by users without completely turning off location services, as the arrow icon still appears periodically even after individually disabling all system services that use location.

On Nov. 13, KrebsOnSecurity contacted Apple to report this as a possible privacy bug in the new iPhone Pro and/or in iOS 13.x, sharing a video showing how the device still seeks the user’s location when each app and system service is set to “never” request location information (but with the main Location Data service still turned on).

The video above was recorded on a brand new iPhone 11 Pro. The behavior appears to persist in the latest iPhone operating system (iOS 13.2.3) on iPhone 11 Pro devices. A review of Apple’s support forum indicates other users are experiencing the same issue. I was not able replicate this behavior on an older model iPhone 8 with the latest iOS.

This week Apple responded that the company does not see any concerns here and that the iPhone was performing as designed.

“We do not see any actual security implications,” an Apple engineer wrote in a response to KrebsOnSecurity. “It is expected behavior that the Location Services icon appears in the status bar when Location Services is enabled. The icon appears for system services that do not have a switch in Settings” [emphasis added].

Apple has not yet responded to follow-up questions, but it seems they are saying their phones have some system services that query your location regardless of whether one has disabled this setting individually for all apps and iOS system services.

Granted, the latest versions of iOS give users far more granular control over the sharing of this data than in the past, especially with respect to third-party apps. And perhaps this oddity is somehow related to adding support for super-fast new WiFi 6 routers, which may have involved the introduction of new hardware.

But it would be nice to know what has changed in the iPhone 11 and why, particularly given Apple’s recent commercials on how they respect user privacy choices — including location information. This post will be updated in the event Apple provides a more detailed response.

Update, Dec. 5, 2:53 p.m. ET: Apple disclosed today that this behavior is tied to the inclusion of a new short-range technology that lets iPhone 11 users share files locally with other nearby phones that support this feature, and that a future version of its mobile operating system will allow users to disable it. More information can be found at this story.

It’s Way Too Easy to Get a .gov Domain Name

November 26, 2019
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Many readers probably believe they can trust links and emails coming from U.S. federal government domain names, or else assume there are at least more stringent verification requirements involved in obtaining a .gov domain versus a commercial one ending in .com or .org. But a recent experience suggests this trust may be severely misplaced, and that it is relatively straightforward for anyone to obtain their very own .gov domain.

Earlier this month, KrebsOnSecurity received an email from a researcher who said he got a .gov domain simply by filling out and emailing an online form, grabbing some letterhead off the homepage of a small U.S. town that only has a “.us” domain name, and impersonating the town’s mayor in the application.

“I used a fake Google Voice number and fake Gmail address,” said the source, who asked to remain anonymous for this story but who said he did it mainly as a thought experiment. “The only thing that was real was the mayor’s name.”

The email from this source was sent from exeterri[.]gov, a domain registered on Nov. 14 that at the time displayed the same content as the .us domain it was impersonating — town.exeter.ri.us — which belongs to the town of Exeter, Rhode Island (the impostor domain is no longer resolving).

“I had to [fill out] ‘an official authorization form,’ which basically just lists your admin, tech guy, and billing guy,” the source continued. “Also, it needs to be printed on ‘official letterhead,’ which of course can be easily forged just by Googling a document from said municipality. Then you either mail or fax it in. After that, they send account creation links to all the contacts.”

Technically, what my source did was wire fraud (obtaining something of value via the Internet/telephone/fax through false pretenses); had he done it through the U.S. mail, he could be facing mail fraud charges if caught.

But a cybercriminal — particularly a state-sponsored actor operating outside the United States — likely would not hesitate to do so if he thought registering a .gov was worth it to make his malicious website, emails or fake news social media campaign more believable.

“I never said it was legal, just that it was easy,” the source said. “I assumed there would be at least ID verification. The deepest research I needed to do was Yellow Pages records.”

Earlier today, KrebsOnSecurity contacted officials in the real town of Exeter, RI to find out if anyone from the U.S. General Services Administration — the federal agency responsible for managing the .gov domain registration process — had sought to validate the request prior to granting a .gov in their name.

A person who called back from the town clerk’s office but who asked not to be named said someone from the GSA did phone their office on Nov. 24 — which was four days after I reached out to the federal agency about the domain in question and approximately 10 days after the GSA had already granted the phony request.

WHO WANTS TO BE A GOVERNMENT?

Responding today via email, a GSA spokesperson said the agency doesn’t comment on open investigations.

“GSA is working with the appropriate authorities and has already implemented additional fraud prevention controls,” the agency wrote, without elaborating on what those additional controls might be.

KrebsOnSecurity did get a substantive response from the Cybersecurity and Infrastructure Security Agency, a division of the U.S. Department of Homeland Security which is leading efforts to protect the federal .gov domain of civilian government networks [NB: The head of CISA, Christopher C. Krebs, is of no relation to this author].

The CISA said this matter is so critical to maintaining the security and integrity of the .gov space that DHS is now making a play to assume control over the issuance of all .gov domains.

“The .gov top-level domain (TLD) is critical infrastructure for thousands of federal, state and local government organizations across the country,” reads a statement CISA sent to KrebsOnSecurity. “Its use by these institutions should instill trust. In order to increase the security of all US-based government organizations, CISA is seeking the authority to manage the .gov TLD and assume governance from the General Services Administration.”

The statement continues:

“This transfer would allow CISA to modernize the .gov registrar, enhance the security of individual .gov domains, ensure that only authorized users obtain a .gov domain, proactively validate existing .gov holders, and better secure everyone that relies on .gov. We are appreciative of Congress’ efforts to put forth the DOTGOV bill [link added] that would grant CISA this important authority moving forward. GSA has been an important partner in these efforts and our two agencies will continue to work hand-in-hand to identify and implement near-term security enhancements to the .gov.” Continue reading →

Sale of 4 Million Stolen Cards Tied to Breaches at 4 Restaurant Chains

November 26, 2019
78 Comments

On Nov. 23, one of the cybercrime underground’s largest bazaars for buying and selling stolen payment card data announced the immediate availability of some four million freshly-hacked debit and credit cards. KrebsOnSecurity has learned this latest batch of cards was siphoned from four different compromised restaurant chains that are most prevalent across the midwest and eastern United States.

An advertisement on the cybercrime store Joker’s Stash for a new batch of ~4 million credit/debit cards stolen from four different restaurant chains across the midwest and eastern United States.

Two financial industry sources who track payment card fraud and asked to remain anonymous for this story said the four million cards were taken in breaches recently disclosed by restaurant chains Krystal, Moe’s, McAlister’s Deli and Schlotzsky’s. Krystal announced a card breach last month. The other three restaurants are all part of the same parent company and disclosed breaches in August 2019.

KrebsOnSecurity heard the same conclusion from Gemini Advisory, a New York-based fraud intelligence company.

“Gemini found that the four breached restaurants, ranked from most to least affected, were Krystal, Moe’s, McAlister’s and Schlotzsky’s,”  Gemini wrote in an analysis of the New World Order batch shared with this author. “Of the 1,750+ locations belonging to these restaurants, nearly 50% were breached and had customer payment card data exposed. These breached locations were concentrated in the central and eastern United States, with the highest exposure in Florida, Georgia, South Carolina, North Carolina, and Alabama.”

McAlister’s (green), Schlotzsky’s (blue), Moe’s (gray), and Krystal (orange) locations across the United States. There is an additional Moe’s location in Hawaii that is not depicted. Image: Gemini Advisory.

Focus Brands (which owns Moe’s, McAlister’s, and Schlotzsky’s) was breached between April and July 2019, and publicly disclosed this on August 23. Krystal claims to have been breached between July and September 2019, and disclosed this in late October.

The stolen cards went up for sale at the infamous Joker’s Stash carding bazaar. The most recent big breach marketed on Joker’s Stash was dubbed “Solar Energy,” and included more than five million cards stolen from restaurants, fuel pumps and drive-through coffee shops operated by Hy-Vee, a supermarket chain based in Iowa.

According to Gemini, Joker’s Stash likely delayed the debut of the New World Order cards to keep from flooding the market with too much stolen card data all at once, which can have the effect of lowering prices for stolen cards across the board.

“Joker’s Stash first announced their breach on November 11, 2019 and published the data on November 22,” Gemini found. “This delay between breaches occurring as early as July and data being offered in the dark web in November appears to be an effort to avoid oversaturating the dark web market with an excess of stolen payment records.” Continue reading →

Hidden Cam Above Bluetooth Pump Skimmer

November 25, 2019
95 Comments

Tiny hidden spy cameras are a common sight at ATMs that have been tampered with by crooks who specialize in retrofitting the machines with card skimmers. But until this past week I’d never heard of hidden cameras being used at gas pumps in tandem with Bluetooth-based card skimming devices.

Apparently, I’m not alone.

“I believe this is the first time I’ve seen a camera on a gas pump with a Bluetooth card skimmer,” said Detective Matt Jogodka of the Las Vegas Police Department, referring to the compromised fuel pump pictured below.

The fake panel (horizontal) above the “This Sale” display obscures a tiny hidden camera angled toward the gas pump’s PIN pad.

It may be difficult to tell from the angle of the photograph above, but the horizontal bar across the top of the machine (just above the “This Sale $” indicator) contains a hidden pinhole camera angled so as to record debit card users entering their PIN.

Here’s a look at the fake panel removed from the compromised pump:

A front view of the hidden camera panel.

Jogodka said although this pump’s PIN pad is encrypted, the hidden camera sidesteps that security feature.

“The PIN pad is encrypted, so this is a NEW way to capture the PIN,” Jogodka wrote in a message to a mailing list about skimming devices found on Arizona fuel pumps. “The camera was set on Motion, [to] save memory space and battery life. Sad for the suspect, it was recovered 2 hours after it was installed.” Continue reading →

110 Nursing Homes Cut Off from Health Records in Ransomware Attack

November 23, 2019
95 Comments

A ransomware outbreak has besieged a Wisconsin based IT company that provides cloud data hosting, security and access management to more than 100 nursing homes across the United States. The ongoing attack is preventing these care centers from accessing crucial patient medical records, and the IT company’s owner says she fears this incident could soon lead not only to the closure of her business, but also to the untimely demise of some patients.

Milwaukee, Wisc. based Virtual Care Provider Inc. (VCPI) provides IT consulting, Internet access, data storage and security services to some 110 nursing homes and acute-care facilities in 45 states. All told, VCPI is responsible for maintaining approximately 80,000 computers and servers that assist those facilities.

At around 1:30 a.m. CT on Nov. 17, unknown attackers launched a ransomware strain known as Ryuk inside VCPI’s networks, encrypting all data the company hosts for its clients and demanding a whopping $14 million ransom in exchange for a digital key needed to unlock access to the files. Ryuk has made a name for itself targeting businesses that supply services to other companies — particularly cloud-data firms — with the ransom demands set according to the victim’s perceived ability to pay.

In an interview with KrebsOnSecurity today, VCPI chief executive and owner Karen Christianson said the attack had affected virtually all of their core offerings, including Internet service and email, access to patient records, client billing and phone systems, and even VCPI’s own payroll operations that serve nearly 150 company employees.

The care facilities that VCPI serves access their records and other systems outsourced to VCPI by using a Citrix-based virtual private networking (VPN) platform, and Christianson said restoring customer access to this functionality is the company’s top priority right now.

“We have employees asking when we’re going to make payroll,” Christianson said. “But right now all we’re dealing with is getting electronic medical records back up and life-threatening situations handled first.”

Christianson said her firm cannot afford to pay the ransom amount being demanded — roughly $14 million worth of Bitcoin — and said some clients will soon be in danger of having to shut their doors if VCPI can’t recover from the attack.

“We’ve got some facilities where the nurses can’t get the drugs updated and the order put in so the drugs can arrive on time,” she said. “In another case, we have this one small assisted living place that is just a single unit that connects to billing. And if they don’t get their billing into Medicaid by December 5, they close their doors. Seniors that don’t have family to go to are then done. We have a lot of [clients] right now who are like, ‘Just give me my data,’ but we can’t.” Continue reading →

DDoS-for-Hire Boss Gets 13 Months Jail Time

November 20, 2019
46 Comments

A 21-year-old Illinois man was sentenced last week to 13 months in prison for running multiple DDoS-for-hire services that launched millions of attacks over several years. This individual’s sentencing comes more than five years after KrebsOnSecurity interviewed both the defendant and his father and urged the latter to take a more active interest in his son’s online activities.

A screenshot of databooter[.]com, circa 2017. Image: Cisco Talos.

The jail time was handed down to Sergiy P. Usatyuk of Orland Park, Ill., who pleaded guilty in February to one count of conspiracy to cause damage to Internet-connected computers and owning, administering and supporting illegal “booter” or “stresser” services designed to knock Web sites offline, including exostress[.]in, quezstresser[.]com, betabooter[.]com, databooter[.]com, instabooter[.]com, polystress[.]com and zstress[.]net.

According to the U.S. Justice Department, in just the first 13 months of the 27-month long conspiracy, Usatyuk’s booter users ordered approximately 3,829,812 DDoS attacks. As of September 12, 2017, ExoStresser advertised on its website that this one booter service had launched 1,367,610 DDoS attacks, and caused targets to suffer 109,186.4 hours of network downtime (-4,549 days).

Usatyuk — operating under the hacker aliases “Andrew Quez” and “Brian Martinez,” among others — admitted developing, controlling and operating the aforementioned booter services from around August 2015 through November 2017. But Usatyuk’s involvement in the DDoS-for-hire space very much predates that period.

In February 2014, KrebsOnSecurity reached out to Usatyuk’s father Peter Usatyuk, an assistant professor at the University of Illinois at Chicago. I did so because a brief amount of sleuthing on Hackforums[.]net revealed that his then 15-year-old son Sergiy — who at the time went by the nicknames “Rasbora” and “Mr. Booter Master” — was heavily involved in helping to launch crippling DDoS attacks.

I phoned Usatyuk the elder because Sergiy’s alter egos had been posting evidence on Hackforums and elsewhere that he’d just hit KrebsOnSecurity.com with a 200 Gbps DDoS attack, which was then considered a fairly impressive DDoS assault.

“I am writing you after our phone conversation just to confirm that you may call evening time/weekend to talk to my son Sergio regarding to your reasons,” Peter Usatyuk wrote in an email to this author on Feb. 13, 2014. “I also have [a] major concern what my 15 yo son [is] doing. If you think that is any kind of illegal work, please, let me know.” Continue reading →

Ransomware Bites 400 Veterinary Hospitals

November 19, 2019
30 Comments

National Veterinary Associates (NVA), a California company that owns more than 700 animal care facilities around the globe, is still working to recover from a ransomware attack late last month that affected more than half of those properties, separating many veterinary practices from their patient records, payment systems and practice management software. NVA says it expects to have all facilities fully back up and running normally within the next week.

Agoura Hills, Calif.-based NVA bills itself as is the largest private owner of freestanding veterinary hospitals in the United States. The company’s Web site says it currently owns roughly 700 veterinary hospitals and animal boarding facilities in the United States, Canada, Australia and New Zealand.

NVA said it discovered the ransomware outbreak on the morning of Sunday, Oct. 27, and soon after hired two outside security firms to investigate and remediate the attack. A source close to the investigation told KrebsOnSecurity that NVA was hit with Ryuk, a ransomware strain first spotted in August 2018 that targets mostly large organizations for a high-ransom return.

NVA declined to answer questions about the malware, or whether the NVA paid the ransom demand.

“It was ransomware, but we’ve been referring to it as a malware incident,” said Laura Koester, NVA’s chief marketing officer.

Koester said because every NVA hospital runs their IT operations as they see fit, not all were affected. More importantly, she said, all of the NVA’s hospitals have remained open and able to see clients (animals in need of care), and access to patient records has been fully restored to all affected hospitals.

“For a few days, some [pet owners] couldn’t do online bookings, and some hospitals had to look at different records for their patients,” Koester said. “But throughout this whole thing, if there was a sick animal, we saw them. No one closed their doors.”

The source close to the investigation painted a slight less rosy picture of the situation at NVA, and said the company’s response has been complicated by the effects of wildfires surrounding its headquarters in Los Angeles County: A year ago, a destructive wildfire in Los Angeles and Ventura Counties burned almost 100,00 acres, destroyed more than 1,600 structures, killed three people and prompted the evacuation of nearly 300,000 people — including all residents of Agoura Hills.

“The support center was scheduled to be closed on Friday Oct 25, 2019 due to poor air quality caused by wildfires to the north,” said the source, who asked to remain anonymous. “Around 2 am PT [Oct. 27], the Ryuk virus was unleashed at NVA. Approximately 400 locations were infected. [Microsoft] Active Directory and Exchange servers were infected. Many of the infected locations immediately lost access to their Patient Information Management systems (PIMs). These locations were immediately unable to provide care.”

The source shared internal communications from different NVA executives to their hospitals about the extent of the remediation efforts and possible source of the compromise, which seemed to suggest that at least some NVA properties have been struggling to accommodate patients. Continue reading →

Why Were the Russians So Set Against This Hacker Being Extradited?

November 18, 2019
48 Comments

The Russian government has for the past four years been fighting to keep 29-year-old alleged cybercriminal Aleksei Burkov from being extradited by Israel to the United States. When Israeli authorities turned down requests to send him back to Russia — supposedly to face separate hacking charges there — the Russians then imprisoned an Israeli woman for seven years on trumped-up drug charges in a bid to trade prisoners. That effort failed as well, and Burkov had his first appearance in a U.S. court last week. What follows are some clues that might explain why the Russians are so eager to reclaim this young man.

Aleksei Burkov, seated second from right, attends a hearing in Jerusalem in 2015. Andrei Shirokov / Tass via Getty Images.

On the surface, the charges the U.S. government has leveled against Burkov may seem fairly unremarkable: Prosecutors say he ran a credit card fraud forum called CardPlanet that sold more than 150,000 stolen cards.

However, a deep dive into the various pseudonyms allegedly used by Burkov suggests this individual may be one of the most connected and skilled malicious hackers ever apprehended by U.S. authorities, and that the Russian government is probably concerned that he simply knows too much.

Burkov calls himself a specialist in information security and denies having committed the crimes for which he’s been charged. But according to denizens of several Russian-language cybercrime forums that have been following his case in the Israeli news media, Burkov was by all accounts an elite cybercrook who primarily operated under the hacker alias “K0pa.”

This is the same nickname used by an individual who served as co-administrator of perhaps the most exclusive Russian-language hacking forums ever created, including Mazafaka and DirectConnection.

A screen shot from the Mazafaka cybercrime forum, circa 2011.

Since their inception in the mid-aughts, both of these forums have been among the most difficult to join — admitting only native Russian speakers and requiring each applicant to furnish a non-refundable cash deposit and “vouches” or guarantees from at least three existing members. Also, neither forum was accessible or even visible to anyone without a special encryption certificate supplied by forum administrators that allowed the sites to load properly in a Web browser.

DirectConnection, circa 2011. The identity shown at the bottom of this screenshot — Severa — belonged to Peter Levashov, a prolific spammer who pleaded guilty in the United States last year to operating the Kelihos spam botnet.

Notably, some of the world’s most-wanted cybercriminals were members of these two highly exclusive forums, and many of those individuals have already been arrested, extradited and tried for various cybercrime charges in the United States over the years. Those include convicted credit card fraudsters Vladislav “Badb” Horohorin and Sergey “zo0mer” Kozerev, as well as the infamous spammer and botnet master Peter “Severa” Levashov.

A user database obtained by KrebsOnSecurity several years back indicates K0pa relied on the same email address he used to register at Mazafaka and DirectConnection to register the user account “Botnet” on Spamdot, which for years was the closely-guarded stomping ground of the world’s most prolific spammers and virus writers, as well as hackers who created services catering to both professions.

As a reporter for The Washington Post in 2008, I wrote about the core offering that K0pa/Botnet advertised on Spamdot and other exclusive forums: A botnet-based anonymity service called FraudCrew. This service sold access to hacked computers, which FraudCrew customers used for the purposes of hiding their real location online while conducting cybercriminal activities.

FraudCrew, a botnet-based anonymity service offered by K0pa.

K0pa also was a top staff member at Verified, among the oldest and most venerated of Russian language cybercrime forums. Specifically, K0pa’s role at Verified was in maintaining its blacklist, a dispute resolution process designed to weed out “dishonest” cybercriminals who seek only to rip off less experienced crooks. From this vantage point, K0pa would have held considerable sway on the forum, and almost certainly played a key role in vetting new applicants to the site. Continue reading →