Name+DOB+SSN=FAFSA Data Gold Mine

November 24, 2017
53 Comments

KrebsOnSecurity has sought to call attention to online services which expose sensitive consumer data if the user knows a handful of static details about a person that are broadly for sale in the cybercrime underground, such as name, date of birth, and Social Security Number. Perhaps the most eye-opening example of this is on display at fafsa.ed.gov, the Web site set up by the U.S. Department of Education for anyone interested in applying for federal student financial aid.

Update, Nov. 28, 12:34 p.m. ET: The Education Department says not all of the data elements mentioned below are accessible on a FAFSA applicant if someone merely knows the static details about that person. Read on for their response to this story.

Original story:

Short for the Free Application for Federal Student Aid, FAFSA is an extremely lengthy and detailed form required at all colleges that accept and award federal aid to students.

Visitors to the login page for FAFSA have two options: Enter either the student’s FSA ID and password, or choose “enter the student’s information.” Selecting the latter brings up a prompt to enter the student’s first and last name, followed by their date of birth and Social Security Number.

Anyone who successfully supplies that information on a student who has applied for financial aid through FAFSA then gets to see a virtual colonoscopy of personal information on that individual and their family’s finances — including almost 200 different data elements.

The information returned includes all of these data fields:

1. Student’s Last Name:
2. Student’s First Name:
3. Student’s Middle Initial:
4. Student’s Permanent Mailing Address:
5. Student’s Permanent City:
6. Student’s Permanent State:
7. Student’s Permanent ZIP Code:
8. Student’s Social Security Number:
9. Student’s Date of Birth:
10. Student’s Telephone Number:
11. Student’s Driver’s License Number:
12. Student’s Driver’s License State:
13. Student’s E-mail Address:
14. Student’s Citizenship Status:
15. Student’s Alien Registration Number:
16. Student’s Marital Status:
17. Student’s Marital Status Date:
18. Student’s State of Legal Residence:
19. Was Student a Legal Resident Before January 1, 2012?
20. Student’s Legal Residence Date:
21. Is the Student Male or Female?
22. Register Student With Selective Service System?
23. Drug Conviction Affecting Eligibility?
24. Parent 1 Educational Level:
25. Parent 2 Educational Level:
26. High School or Equivalent Completed?
27a. Student’s High School Name:
27b. Student’s High School City:
27c. Student’s High School State:
28. First Bachelor’s Degree before 2017-2018 School Year?
29. Student’s Grade Level in College in 2017-2018:
30. Type of Degree/Certificate:
31. Interested in Work-study?
32. Student Filed 2015 Income Tax Return?
33. Student’s Type of 2015 Tax Form Used:
34. Student’s 2015 Tax Return Filing Status:
35. Student Eligible to File a 1040A or 1040EZ?
36. Student’s 2015 Adjusted Gross Income:
37. Student’s 2015 U.S. Income Tax Paid:
38. Student’s 2015 Exemptions Claimed:
39. Student’s 2015 Income Earned from Work:
40. Spouse’s 2015 Income Earned from Work:
41. Student’s Total of Cash, Savings, and Checking Accounts:
42. Student’s Net Worth of Current Investments:
43. Student’s Net Worth of Businesses/Investment Farms:
44a. Student’s Education Credits:
44b. Student’s Child Support Paid:
44c. Student’s Taxable Earnings from Need-Based Employment Programs:
44d. Student’s College Grant and Scholarship Aid Reported in AGI:
44e. Student’s Taxable Combat Pay Reported in AGI:
44f. Student’s Cooperative Education Earnings:
45a. Student’s Payments to Tax-Deferred Pensions & Retirement Savings:
45b. Student’s Deductible Payments to IRA/Keogh/Other:
45c. Student’s Child Support Received:
45d. Student’s Tax Exempt Interest Income:
45e. Student’s Untaxed Portions of IRA Distributions:
45f. Student’s Untaxed Portions of Pensions:
45g. Student’s Housing, Food, & Living Allowances:
45h. Student’s Veterans Noneducation Benefits:
45i. Student’s Other Untaxed Income or Benefits:
45j. Money Received or Paid on Student’s Behalf:
46. Student Born Before January 1, 1994?
47. Is Student Married?
48. Working on Master’s or Doctorate in 2017-2018?
49. Is Student on Active Duty in U.S. Armed Forces?
50. Is Student a Veteran?
51. Does Student Have Children He/She Supports?
52. Does Student Have Dependents Other than Children/Spouse?
53. Parents Deceased?/Student Ward of Court?/In Foster Care?
54. Is or Was Student an Emancipated Minor?
55. Is or Was Student in Legal Guardianship?
56. Is Student an Unaccompanied Homeless Youth as Determined by High School/Homeless Liaison?
57. Is Student an Unaccompanied Homeless Youth as Determined by HUD?
58. Is Student an Unaccompanied Homeless Youth as Determined by Director of Homeless Youth Center?
59. Parents’ Marital Status:
60. Parents’ Marital Status Date:
61. Parent 1 (Father’s/Mother’s/Stepparent’s) Social Security Number:
62. Parent 1 (Father’s/Mother’s/Stepparent’s) Last Name:
63. Parent 1 (Father’s/Mother’s/Stepparent’s) First Name Initial:
64. Parent 1 (Father’s/Mother’s/Stepparent’s) Date of Birth:
65. Parent 2 (Father’s/Mother’s/Stepparent’s) Social Security Number:
66. Parent 2 (Father’s/Mother’s/Stepparent’s) Last Name:
67. Parent 2 (Father’s/Mother’s/Stepparent’s) First Name Initial:
68. Parent 2 (Father’s/Mother’s/Stepparent’s) Date of Birth:
69. Parents’ E-mail Address:
70. Parents’ State of Legal Residence:
71. Were Parents Legal Residents Before January 1, 2012?
72. Parents’ Legal Residence Date:
73. Parents’ Number of Family Members in 2017-2018:
74. Parents’ Number in College in 2017-2018 (Parents Excluded):
75. Parents Received Medicaid or Supplemental Security Income?
76. Parents Received SNAP?
77. Parents Received Free/Reduced Price Lunch?
78. Parents Received TANF?
79. Parents Received WIC?
80. Parents Filed 2015 Income Tax Return?
81. Parents’ Type of 2015 Tax Form Used:
82. Parents’ 2015 Tax Return Filing Status:
83. Parents Eligible to File a 1040A or 1040EZ?
84. Is Parent a Dislocated Worker?
85. Parents’ 2015 Adjusted Gross Income:
86. Parents’ 2015 U.S. Income Tax Paid:
87. Parents’ 2015 Exemptions Claimed:
88. Parent 1 (Father’s/Mother’s/Stepparent’s) 2015 Income Earned from Work:
89. Parent 2 (Father’s/Mother’s/Stepparent’s) 2015 Income Earned from Work:
90. Parents’ Total of Cash, Savings, and Checking Accounts:
91. Parents’ Net Worth of Current Investments:
92. Parents’ Net Worth of Businesses/Investment Farms:
93a. Parents’ Education Credits:
93b. Parents’ Child Support Paid:
93c. Parents’ Taxable Earnings from Need-Based Employment Programs:
93d. Parents’ College Grant and Scholarship Aid Reported in AGI:
93e. Parents’ Taxable Combat Pay Reported in AGI:
93f. Parents’ Cooperative Education Earnings:
94a. Parents’ Payments to Tax-Deferred Pensions & Retirement Savings:
94b. Parents’ Deductible Payments to IRA/Keogh/Other:
94c. Parents’ Child Support Received:
94d. Parents’ Tax Exempt Interest Income:
94e. Parents’ Untaxed Portions of IRA Distributions:
94f. Parents’ Untaxed Portions of Pensions:
94g. Parents’ Housing, Food, & Living Allowances:
94h. Parents’ Veterans Noneducation Benefits:
94i. Parents’ Other Untaxed Income or Benefits:
95. Student’s Number of Family Members in 2017-2018:
96. Student’s Number in College in 2017-2018:
97. Student Received Medicaid or Supplemental Security Income?
98. Student Received SNAP?
99. Student Received Free/Reduced Price Lunch?
100. Student Received TANF?
101. Student Received WIC?
102. Is Student or Spouse a Dislocated Worker?
103a. First Federal School Code:
103b. First Housing Plans:
103c. Second Federal School Code:
103d. Second Housing Plans:
103e. Third Federal School Code:
103f. Third Housing Plans:
103g. Fourth Federal School Code:
103h. Fourth Housing Plans:
103i. Fifth Federal School Code:
103j. Fifth Housing Plans:
103k. Sixth Federal School Code:
103l. Sixth Housing Plans:
103m. Seventh Federal School Code:
103n. Seventh Housing Plans:
103o. Eighth Federal School Code:
103p. Eighth Housing Plans:
103q. Ninth Federal School Code:
103r. Ninth Housing Plans:
103s. Tenth Federal School Code:
103t. Tenth Housing Plans:
104. Date Completed:
105. Signed By:
106. Preparer’s Social Security Number:
107. Preparer’s Employer Identification Number (EIN):
108. Preparer’s Signature:

According to the Education Department, nearly 20 million students filled out this form in the 2015/2016 application cycle.

Update: The process described above was based on a demonstration this author saw while sharing a screen with a KrebsOnSecurity reader who had a family member apply for aid through FAFSA. But an Education Department spokesperson took strong exception to my experience, saying that while someone armed with an applicant’s SSN and date of birth would be able to view some of the less sensitive data elements related to an application that has already been submitted and processed, seeing the more sensitive data requires and additional authentication step.

The spokesperson said the data is displayed across several pages that require manual advancement, and that before the pages with financial data are shown the visitor is prompted to supply a username and password that all users are required to create when they start the application process. The agency said that without those credentials, the system should not display the rest of the data.

In cases where a student has saved but not completed an application, the spokesperson said, the applicant is prompted to create a “save key,” or temporary password that needs to be supplied before the financial data is displayed.
Continue reading →

Correcting the Record on vDOS Prosecutions

November 21, 2017
11 Comments

KrebsOnSecurity recently featured a story about a New Mexico man who stands accused of using the now-defunct vDOS attack-for-hire service to hobble the Web sites of several former employers. That piece stated that I wasn’t aware of any other prosecutions related to vDOS customers, but as it happens there was a prosecution in the United Kingdom earlier this year of a man who’s admitted to both using and helping to administer vDOS. Here’s a look at some open-source clues that may have led to the U.K. man’s arrest.

Jack Chappell, outside of a court hearing in the U.K. earlier this year.

In early July 2017, the West Midlands Police in the U.K. arrested 19-year-old Stockport resident Jack Chappell and charged him with aiding the vDOS co-founders — two Israeli men who were arrested late year and charged with running the service.

Until its demise in September 2016, vDOS was by far the most popular and powerful attack-for-hire service, allowing even completely unskilled Internet users to launch crippling assaults capable of knocking most Web sites offline. vDOS made more than $600,000 in just two of the four years it was in operation, launching more than 150,000 attacks against thousands of victims (including this site).

For his part, Chappell was charged with assisting in attacks against Web sites for some of the world’s largest companies, including Amazon, BBC, BT, Netflix, T-Mobile, Virgin Media, and Vodafone, between May 1, 2015 and April 30, 2016.

At the end of July 2017, Chappell pleaded guilty to those allegations, as well as charges of helping vDOS launder money from customers wishing to pay for attacks with PayPal accounts.

A big factor in that plea was the leak of the vDOS attacks, customer support and payments databases to this author and to U.S. law enforcement officials in the fall of 2016. Those databases provided extremely detailed information about co-conspirators, paying customers and victims.

But as with many other cybercrime investigations, the perpetrator in this case appears to have been caught thanks to a combination of several all-too-common factors, including password re-use, an active presence on the sprawling English-language hacking community Hackforums, and domain names registered in his real name. In combination, these clues provide a crucial bridge between Chappell’s online and real-world identities. Continue reading →

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Fund Targets Victims Scammed Via Western Union

November 20, 2017
43 Comments

If you, a friend or loved one lost money in a scam involving Western Union, some or all of those funds may be recoverable thanks to a more than half-billion dollar program set up by the U.S. Federal Trade Commission.

In January 2017, Englewood, Colo.-based Western Union settled a case with the FTC and the Department of Justice wherein it admitted to multiple criminal violations, including willfully failing to maintain an effective anti-money laundering program and aiding and abetting wire fraud. As part of the settlement, the global money transfer business agreed to forfeit $586 million.

Last week, the FTC announced that individuals who lost money to scammers who told them to pay via Western Union’s money transfer system between January 1, 2004 and January 19, 2017 can now file a claim to get their money back by going to FTC.gov/WU before February 12, 2018.

Scammers tend to rely on money transfer businesses like Western Union and MoneyGram because once the money is sent and picked up by the recipient the transaction is generally irreversible. Such scams include transfers made for fraudulent lottery and prizes, family emergencies, advance-fee loans, and online dating, among others. Continue reading →

R.I.P. root9B? We Hardly Knew Ya!

November 15, 2017
40 Comments

root9B Holdings, a company that many in the security industry consider little more than a big-name startup aimed at cashing in on the stock market’s insatiable appetite for cybersecurity firms, surprised no one this week when it announced it was ceasing operations at the end of the year.

Founded in 2011 as root9B Technologies, the company touted itself as an IT security training firm staffed by an impressive list of ex-military leaders with many years of cybersecurity experience at the Department of Defense and National Security Agency (NSA). As it began to attract more attention from investors, root9B’s focus shifted to helping organizations hunt for cyber intruders within their networks.

By 2015, root9B was announcing lucrative cybersecurity contracts with government agencies and the infusion of millions from investors. The company’s stock was ballooning in price, reaching an all-time high in mid-May 2015.

That was just days after root9B issued a headline-grabbing report about how its cyber intelligence had single-handedly derailed a planned Russian cyber attack on several U.S. financial institutions.

The report, released May 12, 2015, claimed root9B had uncovered plans by an infamous Russian hacking group to target several banks. The company said the thwarted operation was orchestrated by Fancy Bear/Sofacy, a so-called “advanced persistent threat” (APT) hacking group known for launching sophisticated phishing attacks aimed at infiltrating some of the world’s biggest corporations.  root9B released its Q1 2015 earnings two days later, reporting record revenues.

On May 20, 2015, KrebsOnSecurity published a rather visceral dissection of that root9B report: Security Firm Redefines APT; African Phishing Threat. The story highlighted the thinness of the report’s claims, pointing to multiple contradictory findings by other security firms which suggested the company had merely detected several new phishing domains being erected by a comparatively low-skilled African phishing gang that was well-known to investigators and U.S. banks.

In mid-June 2015, an anonymous researcher who’d apparently done a rather detailed investigation into root9B’s finances said the company was “a worthless reverse-merger created by insiders with [a] long history of penny-stock wipeouts, fraud allegations, and disaster.”

That report, published by the crowd-sourced financial market research site SeekingAlpha.com, sought to debunk claims by root9B that it possessed “proprietary” cybersecurity hardware and software, noting that the company mainly acts as a reseller of a training module produced by a third party.

root9B’s stock price never recovered from those reports, and began a slow but steady decline after mid-2015. In Dec. 2016, root9B Technologies announced a reverse split of its issued and outstanding common stock, saying it would be moving to the NASDAQ market with the trading symbol RTNB and a new name — root9B Holdings. On January 18, 2017, a reshuffled root9B rang the market opening bell at NASDAQ, and got a bounce when it said it’d been awarded a five-year training contract to support the U.S. Defense Department. Continue reading →

Adobe, Microsoft Patch Critical Cracks

November 14, 2017
16 Comments

It’s Nov. 14 — the second Tuesday of the month (a.k.a. “Patch Tuesday) — and Adobe and Microsoft have issued gobs of security updates for their software. Microsoft’s 11 patch bundles fix more than four-dozen security holes in various Windows versions and Office products — including at least four serious flaws that were publicly disclosed prior to today. Meanwhile, Adobe’s got security updates available for a slew of titles, including Flash Player, Photoshop, Reader and Shockwave.

Four of the vulnerabilities Microsoft fixed today have public exploits, but they do not appear to be used in any active malware campaigns, according to Gill Langston at security vendor Qualys. Perhaps the two most serious flaws likely to impact Windows end users involve vulnerabilities in Microsoft browsers Internet Explorer and Edge.

Qualys’ Langston reminds us that on last Patch Tuesday, Microsoft quietly released the fix for CVE-2017-13080, widely known as the KRACK vulnerability in WPA2 wireless protocol, but did not make it known until a week later, when the vulnerability was publicly disclosed. Check out the Qualys blog and this post from Ivanti for more on this month’s patches from Redmond. Otherwise, visit Windows Update sometime soon (click the Start/Windows button, then type Windows Update). Continue reading →

How to Opt Out of Equifax Revealing Your Salary History

November 13, 2017
60 Comments

A KrebsOnSecurity series on how easy big-three credit bureau Equifax makes it to get detailed salary history data on tens of millions of Americans apparently inspired a deeper dive on the subject by Fast Company, which examined how this Equifax division has been one of the company’s best investments. In this post, I’ll show you how to opt out of yet another Equifax service that makes money at the expense of your privacy.

My original report showed how the salary history for tens of millions of employees at some of the world’s largest corporations was available to anyone armed with an employee’s Social Security number and date of birth — information that was stolen on 145.5 million Americans in the recent breach at Equifax.

Equifax took down their salary portal — a service from the company’s Workforce Solutions division known as The Work Number (formerly “TALX“) — just a few hours after my story went live on Oct. 8. The company explained that the site was being disabled for routine maintenance, but Equifax didn’t fully reopen the portal until Nov. 2, following the addition of unspecified “security improvements.”

Fast Company writer Joel Winston’s story examines how some 70,000 companies — including Amazon, AT&T, Facebook, Microsoft, Oracle, Twitter and Wal-Mart — actually pay Equifax to collect, organize, and re-sell their employees’ personal income information and work history.

“A typical employee at Facebook (which also owns Instagram and WhatsApp) may require verification of his employment through TALX when he leases an apartment, updates his immigration status, applies for a loan or public aid, or applies for a new job,” Winston writes. “If his new prospective employer is among the 70,000 approved entities in Equifax’s verifier network with a “permissible purpose,” that company can purchase his employment and income information for about $20.”

While this may sound like a nice and legitimate use of salary data, the point of my original report was that this salary data is also available to anyone who has the Social Security number and date of birth on virtually any person who once worked at a company that uses this Equifax service.

In May 2017, KrebsOnSecurity broke the story of how this same Equifax Workforce portal was abused for an entire year by identity thieves involved in tax refund fraud with the Internal Revenue Service. Fraudsters used SSN and DOB data to reset the 4-digit PINs given to customer employees as a password, and then steal W-2 tax data after successfully answering personal questions about those employees.

Curiously, Equifax claims they have no evidence that anyone was harmed as a result of the year-long pattern of tax fraud related to how easy it was to coax salary and payroll data out of its systems.

“We do not know of any specific fraud incidents linked with the Work Number,” Equifax spokeswoman Marisa Salcines told Fast Company.

This statement sounds suspiciously like what big-three credit bureau Experian told lawmakers in 2014 after they were hauled up to Capitol Hill to explain another breach that was scooped by KrebsOnSecurity: That a Vietnamese man who ran an identity theft service which catered to tax refund fraudsters had access for nine months to more than 200 million consumer records maintained by Experian.

Experian’s suits told lawmakers that no consumers were harmed even as the U.S. Secret Service was busy arresting customers of this identity theft service — nearly all of whom were involved in tax refund fraud and other forms of consumer ID theft. Continue reading →

Hack of Attack-for-Hire Service vDOS Snares New Mexico Man

November 10, 2017
30 Comments

A New Mexico man is facing federal hacking charges for allegedly using the now defunct attack-for-hire service vDOS to launch damaging digital assaults aimed at knocking his former employer’s Web site offline. Prosecutors were able to bring the case in part because vDOS got massively hacked last year, and its customer database of payments and targets leaked to this author and to the FBI.

Prosecutors in Minnesota have charged John Kelsey Gammell, 46, with using vDOS and other online attack services to hurl a year’s worth of attack traffic at the Web sites associated with Washburn Computer Group, a Minnesota-based company where Gammell used to work.

vDOS as it existed on Sept. 8, 2016.

vDOS existed for nearly four years, and was known as one of the most powerful and effective pay-to-play tools for launching distributed denial-of-service (DDoS) attacks. The vDOS owners used a variety of methods to power their service, including at least one massive botnet consisting of tens of thousands of hacked Internet of Things (IoT) devices, such as compromised Internet routers and security cameras. vDOS also was used in numerous DDoS attacks against this site.

Investigators allege that although Gammell used various methods to hide his identity, email addresses traced back to him were found in the hacked user and target databases from vDOS.

More importantly, prosecutors say, someone began taunting Washburn via Yahoo and Gmail messages while the attacks were underway, asking how everything was going at the company and whether the IT department needed any help.

“Also attached to this second email was an image of a mouse laughing,” the Justice Department indictment (PDF) alleges. “Grand jury subpoenas for subscriber information were subsequently served on Google…and Yahoo. Analysis of the results showed information connecting both accounts to an individual named John Gammell. Both email addresses were created using the cell phone number 612-205-8609.”

The complaint notes that the government subpoenaed AT&T for subscriber information and traced that back to Gammell as well, but phone number also is currently listed as the recovery number for a Facebook account tied to John K. Gammell.

That Facebook account features numerous references to the hacker collective known as Anonymous. This is notable because according to the government Gammell used two different accounts at vDOS: One named “AnonCunnilingus” and another called “anonrooster.” The email addresses this user supplied when signing up at vDOS (jkgammell@gmail.com and jkgammell@icloud.com) include other addresses quite clearly tied to multiple accounts for John K. Gammell.

John K. Gammell’s Facebook account.

Below is a snippet from a customer service ticket that the AnonCunnilingus account filed in Aug. 2015

“Dear Colleagues, this is Mr. Cunnilingus. You underestimate your capabilities. Contrary to your statement of “Notice!” It appears from our review that you are trying to stress test a DDoS protected host, vDOS stresser is not capable of taking DDoS protected hosts down which means you will not be able to drop this hosting using vDOS stresser…As they do not have my consent to use my internet, after their site being down for two days, they changed their IP and used rackspace DDoS mitigation and must now be removed from cyberspace. Verified by downbyeveryone. We will do much business. Thank you for your outstanding product 🙂 We Are Anonymous USA.”

Gammell has pleaded not guilty to the charges. He has not responded to requests for comment. The indictment states that Gammell allegedly attacked at least a half-dozen other companies over a year-long period between mid-2015 and July 2016, including several banks and two other companies at which he either previously worked or with whom he’d interviewed for a job. Continue reading →

DDoS-for-Hire Service Launches Mobile App

November 9, 2017
32 Comments

In May 2013 KrebsOnSecurity wrote about Ragebooter, a service that paying customers can use to launch powerful distributed denial-of-service (DDoS) attacks capable of knocking individuals and Web sites offline. The owner of Ragebooter subsequently was convicted in 2016 of possessing child pornography, but his business somehow lived on while he was in prison. Now just weeks after Poland made probation, a mobile version of the attack-for-hire service has gone up for sale on the Google Play store.

In the story Ragebooter: ‘Legit’ DDoS Service, or Fed Backdoor, I profiled then 19-year-old Justin D. Poland from Memphis — who admitted to installing code on his Ragebooter service that allowed FBI investigators to snoop on his customers.

Last February, Poland was convicted of one felony count of possession of child pornography, after investigators reportedly found 2,600 child pornography images on one of his computers. Before his trial was over, Poland skipped town but his bondsman later located him at his mother’s house. He was sentenced to two years in jail.

Poland did not respond to multiple requests for comment, but on his Facebook account Poland said the images belonged to his former roommate — David Starliper — who’d allegedly used Poland’s computer. Starliper also was convicted of possessing child pornography and sentenced to two years in prison.

In September 2017, Poland began posting on his Facebook account that he had made parole and was getting ready to be released from prison. On Oct. 6, the first version of the Android edition of Ragebooter was put on sale at Google’s Play Store.

The mobile version of Ragebooter.

Poland’s Facebook page says he is the owner of ragebooter[dot]com, ragebooter[dot]net, and another site called vmdeploy[net]. The advertisement for Ragebooter’s new mobile app on Google Play says the developer’s email address is contact@rageservices[dot]net. The registration details for rageservices[dot]net are hidden, but the Web site lists some useful contact details.

One of them is a phone number registered in Memphis — 901-219-3644 — that is tied to a Facebook account for an Alex Slovak in Memphis. The other domain Poland mentions on his Facebook page — vmdeploy[dot]net — was registered to an Alex Czech from Memphis. It seems likely that Alex has been running Ragebooter while Poland was in prison. Mr. Slovak/Czech did not respond to requests for comment, but it is clear from his Facebook page that he is friends with Poland’s family. Continue reading →

Simple Banking Security Tip: Verbal Passwords

November 6, 2017
73 Comments

There was a time when I was content to let my bank authenticate me over the phone by asking for some personal identifiers (SSN/DOB) that are broadly for sale in the cybercrime underground. At some point, however, I decided this wasn’t acceptable for institutions that held significant chunks of our money, and I began taking our business away from those that wouldn’t let me add a simple verbal passphrase that needed to be uttered before any account details could be discussed over the phone.

Most financial institutions will let customers add verbal passwords or personal identification numbers (PINs) that are separate from any other PIN or online banking password you might use, although few will advertise this.

Even so, many institutions don’t properly train their customer support staff (or have high turnover in that department). This can allow clever and insistent crooks to coax customer service reps into validating the call with just the SSN and/or date of birth, or requiring the correct answers to so-called knowledge-based authentication (KBA) questions.

As noted in several stories here previously, identity thieves can reliably work around KBA because it involves answering  questions about things like previous loans, addresses and co-residents — information that can often be gleaned from online services or social media.

A few years ago, I began testing financial institutions that held our personal assets. I was pleasantly surprised to discover that most of them were happy to add a PIN or pass phrase to the account. But many of the customer service personnel at those institutions failed in their responses when I called in and said I didn’t remember the phrase and was there any other way they could verify that I was me?

Ultimately, I ended up moving our investments to an institution that consistently adhered to my requirements. Namely, that failing to provide the pass phrase required an in-person visit to a bank branch to continue the transaction, at which time ID would be requested. Their customer service folks consistently asked the right questions, and weren’t interested in being much helpful otherwise (I’m not going to name the institution for obvious reasons).

Not sure whether your financial institution supports verbal passwords? Ask them. If they agree to set one up for you, take a moment or two over the next few days to call in and see if you can get the customer service folks at that institution to talk about your account without hearing that password. Continue reading →

2nd Breach at Verticalscope Impacts Millions

November 3, 2017
26 Comments

For the second time in as many years, hackers have compromised Verticalscope.com, a Canadian company that manages hundreds of popular Web discussion forums totaling more than 45 million user accounts. Evidence of the breach was discovered just before someone began using that illicit access as a commercial for a new paid search service that indexes consumer information exposed in corporate data breaches.

Toronto-based Verticalscope runs a network of sites that cater to automotive, pets, sports and technology markets. Verticalscope acknowledged in June 2016 that a hacking incident led to the siphoning of 45 million user accounts. Now, it appears the company may have been hit again, this time in a breach involving at least 2.7 million user accounts.

On Thursday, KrebsOnSecurity was contacted by Alex Holden, a security researcher and founder of Hold Security. Holden saw evidence of hackers selling access to Verticalscope.com and to a host of other sites operated by the company.

Holden said at first he suspected someone was merely trying to resell data stolen in the 2016 breach. But that was before he contacted one of the hackers selling the data and was given screen shots indicating that Verticalscope.com and several other properties were in fact compromised with a backdoor known as a “Web shell.”

A backdoor “Web shell” discovered on Verticalscope.com this week.

With a Web shell installed on a site, anyone can remotely administer the site, upload and delete content at will, or dump entire databases of information — such as usernames, passwords, email addresses and Internet addresses associated with each account.

Holden said the intruders obfuscated certain details in the screenshots that gave away exactly where the Web shells were hidden on Verticalscope.com, but that they forgot to blur out a few critical details — allowing him to locate at least two backdoors on Veriticalscope’s Web site. He also was able to do the same with a second screen shot the hackers shared which showed a similar backdoor shell on Toyotanation.com, one of Verticalscope’s most-visited forums.

Reached for comment about the claims, Verticalscope said the company had detected an intrusion on six of its Web sites, including Toyotanation.com.

“The intrusion granted access to each individual website files,” reads a statement shared by Verticalscope. “Out of an abundance of caution, we have removed the file manager, expired all passwords on the 6 websites in question, added the malicious file pattern and attack vector to our detection tools, and taken additional steps to lock down access.”

Verticalscope said the other forums impacted included Jeepforum.com — the company’s second most-popular site; and watchuseek.com, a forum for wristwatch enthusiasts. Continue reading →