A Breach, or Just a Forced Password Reset?

December 4, 2018
45 Comments

Software giant Citrix Systems recently forced a password reset for many users of its Sharefile content collaboration service, warning it would be doing this on a regular basis in response to password-guessing attacks that target people who re-use passwords across multiple Web sites. Many Sharefile users interpreted this as a breach at Citrix and/or Sharefile, but the company maintains that’s not the case. Here’s a closer look at what happened, and some ideas about how to avoid a repeat of this scenario going forward.

The notice sent to ShareFile users looked like this:

Dozens of readers forwarded the above message to KrebsOnSecurity, saying they didn’t understand the reasoning for the mass password reset and that they suspected a breach at ShareFile.

I reached out to ShareFile and asked them point blank whether this reset effort was in response to any sort of intrusion at Citrix or ShareFile; they said no. I asked if this notice had been sent to everyone, and inquired whether ShareFile offers any form(s) of multi-factor authentication options that customers could use to supplement the security of passwords.

A Citrix spokesperson referred me to this page, which says ShareFile users have a number of options when it comes to locking down their accounts with multi-factor authentication, including a one-time code sent via SMS/text message, as well as one-time passwords generated by support authenticator mobile apps from Google and Microsoft (app-based multi-factor is the more secure option, as discussed here).

More importantly, the Citrix spokesperson said the company did not enforce a password reset on accounts that were using its most robust form of multi-factor authentication (single sign-on solutions, or SSOs). To wit:

“This is not in response to a breach of Citrix products or services,” wrote spokesperson Jamie Buranich. “Citrix forced password resets with the knowledge that attacks of this nature historically come in waves. Attacker’s additional efforts adapt to the results, often tuning the volume and approach of their methods. Our objective was to minimize the risk to our customers. We did not enforce a password reset on accounts that are using more stringent authentication controls. Citrix also directly integrates with common SSO solutions, which significantly reduces risk.” Continue reading →

Jared, Kay Jewelers Parent Fixes Data Leak

December 3, 2018
38 Comments

The parent firm of bling retailers Jared and Kay Jewelers has fixed a bug in the Web sites of both companies that exposed the order information for all of their online customers.

In mid-November 2018, KrebsOnSecurity heard from a Jared customer who found something curious after receiving a receipt via email for a pair of earrings he’d just purchased as a surprise gift for his girlfriend.

Dallas-based Web developer Brandon Sheehy discovered that slightly modifying the link in the confirmation email he received and pasting that into a Web browser revealed another customer’s order, including their name, billing address, shipping address, phone number, email address, items and total amount purchased, delivery date, tracking link, and the last four digits of the customer’s credit card number.

Sheehy said after discovering the weakness, his mind quickly turned to the various ways that crooks might exploit it.

“My first thought was they could track a package of jewelry to someone’s door and swipe it off their doorstep,” he said. “My second thought was that someone could call Jared’s customers and pretend to be Jared, reading the last four digits of the customer’s card and saying there’d been a problem with the order, and if they could get a different card for the customer they could run it right away and get the order out quickly. That would be a pretty convincing scam. Or just targeted phishing attacks.”

Concerned that his own information was similarly exposed, Sheehy contacted Jared parent company Signet Jewelers and asked them to fix the data exposure. When several weeks passed and Sheehy could still view his information and that of other Jared customers, he reached out to KrebsOnSecurity.

Scott Lancaster, chief information security officer at Signet, said the company did fix the problem for all future orders shortly after receiving a customer’s complaint. But Lancaster said Signet neglected to remedy the data exposure for all past orders until contacted by KrebsOnSecurity.

“When a customer first brought this matter to our attention in early November, we fixed it for all new orders going forward,” Lancaster said. “But we didn’t notice at the time that this applied to all past orders as well as future orders.” Continue reading →

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What the Marriott Breach Says About Security

December 1, 2018
82 Comments

We don’t yet know the root cause(s) that forced Marriott this week to disclose a four-year-long breach involving the personal and financial information of 500 million guests of its Starwood hotel properties. But anytime we see such a colossal intrusion go undetected for so long, the ultimate cause is usually a failure to adopt the most important principle in cybersecurity defense that applies to both corporations and consumers: Assume you are compromised.

TO COMPANIES

For companies, this principle means accepting the notion that it is no longer possible to keep the bad guys out of your networks entirely. This doesn’t mean abandoning all tenets of traditional defense, such as quickly applying software patches and using technologies to block or at least detect malware infections.

It means accepting that despite how many resources you expend trying to keep malware and miscreants out, all of this can be undone in a flash when users click on malicious links or fall for phishing attacks. Or a previously unknown security flaw gets exploited before it can be patched. Or any one of a myriad other ways attackers can win just by being right once, when defenders need to be right 100 percent of the time.

The companies run by leaders and corporate board members with advanced security maturity are investing in ways to attract and retain more cybersecurity talent, and arranging those defenders in a posture that assumes the bad guys will get in.

This involves not only focusing on breach prevention, but at least equally on intrusion detection and response. It starts with the assumption that failing to respond quickly when an adversary gains an initial foothold is like allowing a tiny cancer cell to metastasize into a much bigger illness that — left undetected for days, months or years — can cost the entire organism dearly.

The companies with the most clueful leaders are paying threat hunters to look for signs of new intrusions. They’re reshuffling the organizational chart so that people in charge of security report to the board, the CEO, and/or chief risk officer — anyone but the Chief Technology Officer.

They’re constantly testing their own networks and employees for weaknesses, and regularly drilling their breach response preparedness (much like a fire drill). And, apropos of the Marriott breach, they are finding creative ways to cut down on the volume of sensitive data that they need to store and protect.

TO INDIVIDUALS

Likewise for individuals, it pays to accept two unfortunate and harsh realities:

Reality #1: Bad guys already have access to personal data points that you may believe should be secret but which nevertheless aren’t, including your credit card information, Social Security number, mother’s maiden name, date of birth, address, previous addresses, phone number, and yes — even your credit file.

Reality #2: Any data point you share with a company will in all likelihood eventually be hacked, lost, leaked, stolen or sold — usually through no fault of your own. And if you’re an American, it means (at least for the time being) your recourse to do anything about that when it does happen is limited or nil.

Marriott is offering affected consumers a year’s worth of service from a company owned by security firm Kroll that advertises the ability to scour cybercrime underground markets for your data. Should you take them up on this offer? It probably can’t hurt as long as you’re not expecting it to prevent some kind of bad outcome. But once you’ve accepted Realities #1 and #2 above it becomes clear there is nothing such services could tell you that you don’t already know.

Once you’ve owned both of these realities, you realize that expecting another company to safeguard your security is a fool’s errand, and that it makes far more sense to focus instead on doing everything you can to proactively prevent identity thieves, malicious hackers or other ne’er-do-wells from abusing access to said data.

This includes assuming that any passwords you use at one site will eventually get hacked and leaked or sold online (see Reality #2), and that as a result it is an extremely bad idea to re-use passwords across multiple Web sites. For example, if you used your Starwood password anywhere else, that other account you used it at is now at a much higher risk of getting compromised. Continue reading →

Marriott: Data on 500 Million Guests Stolen in 4-Year Breach

November 30, 2018
70 Comments

Hospitality giant Marriott today disclosed a massive data breach exposing the personal and financial information on as many as a half billion customers who made reservations at any of its Starwood properties over the past four years.

Marriott said the breach involved unauthorized access to a database containing guest information tied to reservations made at Starwood properties on or before Sept. 10, 2018, and that its ongoing investigation suggests the perpetrators had been inside the company’s networks since 2014.

Marriott said the intruders encrypted information from the hacked database (likely to avoid detection by any data-loss prevention tools when removing the stolen information from the company’s network), and that its efforts to decrypt that data set was not yet complete. But so far the hotel network believes that the encrypted data cache includes information on up to approximately 500 million guests who made a reservation at a Starwood property.

“For approximately 327 million of these guests, the information includes some combination of name, mailing address, phone number, email address, passport number, Starwood Preferred Guest account information, date of birth, gender, arrival and departure information, reservation date and communication preferences,” Marriott said in a statement released early Friday morning.

Marriott added that customer payment card data was protected by encryption technology, but that the company couldn’t rule out the possibility the attackers had also made off with the encryption keys needed to decrypt the data.

The hotel chain did not say precisely when in 2014 the breach was thought to have begun, but it’s worth noting that Starwood disclosed its own breach involving more than 50 properties in November 2015, just days after being acquired by Marriott. According to Starwood’s disclosure at the time, that earlier breach stretched back at least one year — to November 2014. Continue reading →

Half of all Phishing Sites Now Have the Padlock

November 26, 2018
98 Comments

Maybe you were once advised to “look for the padlock” as a means of telling legitimate e-commerce sites from phishing or malware traps. Unfortunately, this has never been more useless advice. New research indicates that half of all phishing scams are now hosted on Web sites whose Internet address includes the padlock and begins with “https://”.

A live Paypal phishing site that uses https:// (has the green padlock).

Recent data from anti-phishing company PhishLabs shows that 49 percent of all phishing sites in the third quarter of 2018 bore the padlock security icon next to the phishing site domain name as displayed in a browser address bar. That’s up from 25 percent just one year ago, and from 35 percent in the second quarter of 2018.

This alarming shift is notable because a majority of Internet users have taken the age-old “look for the lock” advice to heart, and still associate the lock icon with legitimate sites. A PhishLabs survey conducted last year found more than 80% of respondents believed the green lock indicated a website was either legitimate and/or safe.

In reality, the https:// part of the address (also called “Secure Sockets Layer” or SSL) merely signifies the data being transmitted back and forth between your browser and the site is encrypted and can’t be read by third parties. The presence of the padlock does not mean the site is legitimate, nor is it any proof the site has been security-hardened against intrusion from hackers.

A live Facebook phish that uses SSL (has the green padlock).

Most of the battle to combat cybercrime involves defenders responding to offensive moves made by attackers. But the rapidly increasing adoption of SSL by phishers is a good example in which fraudsters are taking their cue from legitimate sites.

“PhishLabs believes that this can be attributed to both the continued use of SSL certificates by phishers who register their own domain names and create certificates for them, as well as a general increase in SSL due to the Google Chrome browser now displaying ‘Not secure’ for web sites that do not use SSL,” said John LaCour, chief technology officer for the company. “The bottom line is that the presence or lack of SSL doesn’t tell you anything about a site’s legitimacy.”

The major Web browser makers work with a number of security organizations to index and block new phishing sites, often serving bright red warning pages that flag the page of a phishing scam and seek to discourage people from visiting the sites. But not all phishing scams get flagged so quickly.

I spent a few minutes browsing phishtank.com for phishing sites that use SSL, and found this cleverly crafted page that attempts to phish credentials from users of Bibox, a cryptocurrency exchange. Click the image below and see if you can spot what’s going on with this Web address:

This live phish targets users of cryptocurrency exchange Bibox. Look carefully at the URL in the address bar, and you’ll notice a squiggly mark over the “i” in Bibox. This is an internationalized domain name, and the real address is https://www.xn--bbox-vw5a[.]com/login

Continue reading →

How to Shop Online Like a Security Pro

November 23, 2018
70 Comments

‘Tis the season when even those who know a thing or two about Internet scams tend to let down their guard in the face of an eye-popping discount or the stress of last-minute holiday shopping. So here’s a quick refresher course on how to make it through the next few weeks without getting snookered online.

Adopting a shopping strategy of simply buying from the online merchant with the lowest advertised prices can be a bit like playing Russian Roulette with your wallet, for the simple reason that there are tons of completely fake e-commerce sites out there looking to separate the unwary from their credit card details.

Even people who shop mainly at big-name online stores can get scammed if they’re not wary of too-good-to-be-true offers. For example, KrebsOnSecurity got taken for hundreds of dollars just last year after trying to buy a pricey Sonos speaker from an established Amazon merchant who was selling it new and unboxed at huge discount.

I later received an email from the seller, who said his Amazon account had been hacked and abused by scammers to create fake sales. Amazon ultimately refunded the money, but if this happens to you around the holidays it could derail plans to get all your shopping done before the expected gift-giving day arrives.

Here are some other safety and security tips to keep in mind when shopping online:

-WHEN IN DOUBT, CHECK ‘EM OUT: If you don’t know much about the online merchant that has the item you wish to buy, take a few minutes to investigate its reputation. After all, it’s not uncommon for bargain basement phantom Web sites to materialize during the holiday season, and then vanish forever not long afterward.

If you’re buying from an online store that is brand new, the risk that you will get scammed increases significantly.  How do you know the lifespan of a site selling that must-have gadget at the lowest price? One easy way to get a quick idea is to run a basic WHOIS search on the site’s domain name. The more recent the site’s “created” date, the more likely it is a phantom store.

-USE A CREDIT CARD: It’s nearly impossible for consumers to tell how secure a main street or online merchant is, and safety seals or attestations that something is “hacker safe” are a guarantee of nothing. In my experience, such sites are just as likely to be compromised as e-commerce sites without these dubious security seals.

No, it’s best just to shop as if they’re all compromised. With that in mind, if you have the choice between using a credit or debit card, shop with your credit card.

Sure, the card associations and your bank are quick to point out that you’re not liable for fraudulent charges that you report in a timely manner, whether it’s debit or a credit card. But this assurance may ring hollow if you wake up one morning to find your checking accounts emptied by card thieves after shopping at a breached merchant with a debit card.

Who pays for the fees levied against you by different merchants when your checks bounce? You do. Does the bank reimburse you when your credit score takes a ding because your mortgage or car payment was late? Don’t hold your breath.

-PADLOCK, SCHMADLOCK: For years, consumers have been told to look for the padlock when shopping online. Maybe this was once sound advice. But to my mind, the “look for the lock” mantra has created a false sense of security for many Internet users, and has contributed to a dangerous and widespread misunderstanding about what the lock icon is really meant to convey.

To be clear, you absolutely should run away from any e-commerce site that does not include the padlock (i.e., its Web address does not begin with “https://”).  But the presence of a padlock icon next to the Web site name in your browser’s address bar does not mean the site is legitimate. Nor is it any sort of testimonial that the site has been security-hardened against intrusion from hackers.

The https:// part of the address merely signifies that the data being transmitted back and forth between your browser and the site is encrypted and can’t be read by third parties. Even so, anti-phishing company PhishLabs found in a survey last year that more than 80% of respondents believed the green lock indicated that a website was either legitimate and/or safe.

Now that anyone can get SSL certificates for free, phishers and other scammers that ply their trade via fake Web sites are starting to up their game. In December 2017, PhishLabs estimated that a quarter of all phishing Web sites were outfitting their scam pages with SSL certificates to make them appear more trustworthy. According to PhishLabs, roughly half of all phishing sites now feature the padlock.  Continue reading →

USPS Site Exposed Data on 60 Million Users

November 21, 2018
54 Comments

U.S. Postal Service just fixed a security weakness that allowed anyone who has an account at usps.com to view account details for some 60 million other users, and in some cases to modify account details on their behalf.

Image: USPS.com

KrebsOnSecurity was contacted last week by a researcher who discovered the problem, but who asked to remain anonymous. The researcher said he informed the USPS about his finding more than a year ago yet never received a response. After confirming his findings, this author contacted the USPS, which promptly addressed the issue.

The problem stemmed from an authentication weakness in a USPS Web component known as an “application program interface,” or API — basically, a set of tools defining how various parts of an online application such as databases and Web pages should interact with one another.

The API in question was tied to a Postal Service initiative called “Informed Visibility,” which according to the USPS is designed to let businesses, advertisers and other bulk mail senders “make better business decisions by providing them with access to near real-time tracking data” about mail campaigns and packages.

In addition to exposing near real-time data about packages and mail being sent by USPS commercial customers, the flaw let any logged-in usps.com user query the system for account details belonging to any other users, such as email address, username, user ID, account number, street address, phone number, authorized users, mailing campaign data and other information.

Many of the API’s features accepted “wildcard” search parameters, meaning they could be made to return all records for a given data set without the need to search for specific terms. No special hacking tools were needed to pull this data, other than knowledge of how to view and modify data elements processed by a regular Web browser like Chrome or Firefox.

A USPS brochure advertising the features and benefits of Informed Visibility.

In cases where multiple accounts shared a common data element — such as a street address — using the API to search for one specific data element often brought up multiple records. For example, a search on the email addresses for readers who volunteered to help with this research turned up multiple accounts when those users had more than one user signed up at the same physical address.

“This is not good,” said one anonymous reader who volunteered to help with this research, after viewing a cut-and-paste of his USPS account details looked up via his email address. “Especially since we moved due to being threatened by a neighbor.”

Nicholas Weaver, a researcher at the International Computer Science Institute and lecturer at UC Berkeley, said the API should have validated that the account making the request had permission to read the data requested.

“This is not even Information Security 101, this is Information Security 1, which is to implement access control,” Weaver said. “It seems like the only access control they had in place was that you were logged in at all. And if you can access other peoples’ data because they aren’t enforcing access controls on reading that data, it’s catastrophically bad and I’m willing to bet they’re not enforcing controls on writing to that data as well.”

A cursory review by KrebsOnSecurity indicates the promiscuous API let any user request account changes for any other user, such as email address, phone number or other key details.

Fortunately, the USPS appears to have included a validation step to prevent unauthorized changes — at least with some data fields. Attempts to modify the email address associated with my USPS account via the API prompted a confirmation message sent to the email address tied to that account (which required clicking a link in the email to complete the change).

It does not appear USPS account passwords were exposed via this API, although KrebsOnSecurity conducted only a very brief and limited review of the API’s rather broad functionality before reporting the issue to the USPS. The API at issue resides here; a copy of the API prior to its modification on Nov. 20 by the USPS is available here as a text file. Continue reading →

Calif. Man Pleads Guilty in Fatal Swatting Case, Faces 20+ Years in Prison

November 14, 2018
91 Comments

A California man who pleaded guilty Tuesday to causing dozens of swatting attacks — including a deadly incident in Kansas last year — now faces 20 or more years in prison.

Tyler Raj Barriss, in an undated selfie.

Tyler Barriss, 25, went by the nickname SWAuTistic on Twitter, and reveled in perpetrating “swatting” attacks. These dangerous hoaxes involve making false claims to emergency responders about phony hostage situations or bomb threats, with the intention of prompting a heavily-armed police response to the location of the claimed incident.

On Dec. 28, 2017, Barriss placed a call from California to police in Wichita, Kansas, claiming that he was a local resident who’d just shot his father and was holding other family members hostage.

When Wichita officers responded to the address given by the caller — 1033 W. McCormick — they shot and killed 28-year-old Andrew Finch, a father of two who had done nothing wrong.

Barriss admitted setting that fatal swatting attack in motion after getting in the middle of a dispute between two Call of Duty gamers, 18-year-old Casey Viner from Ohio and Shane Gaskill, 20, from Wichita.

Viner allegedly asked Barriss to swat Gaskill. But when Gaskill noticed Barriss’ Twitter account (@swattingaccount) suddenly following him online, he tried to deflect the attack. Barriss says Gaskill allegedly dared him to go ahead with the swat, but then gave Barriss an old home address — 1033 W. McCormick — which was then being occupied by Finch’s family.

Viner and Gaskill are awaiting trial. A more detailed account of their alleged dispute is told here.

According to the Justice Department, Barriss pleaded guilty to making hoax bomb threats in phone calls to the headquarters of the FBI and the Federal Communications Commission in Washington, D.C. He also made bomb threat and swatting calls from Los Angeles to emergency numbers in Ohio, New Hampshire, Nevada, Massachusetts, Illinois, Utah, Virginia, Texas, Arizona, Missouri, Maine, Pennsylvania, New Mexico, New York, Michigan, Florida and Canada.

U.S. Attorney Stephen McAllister said Barriss faces 20 years or more in prison. Barriss is due to be sentenced Jan. 30, 2019.

Many readers following this story over the past year have commented here that the officer who fired the shot which killed Andrew Finch should also face prosecution. However, the district attorney for the county that encompasses Wichita decided in April that the officer will not face charges, and will not be named because he isn’t being charged with a crime. Continue reading →

Patch Tuesday, November 2018 Edition

November 14, 2018
29 Comments

Microsoft on Tuesday released 16 software updates to fix more than 60 security holes in various flavors of Windows and other Microsoft products. Adobe also has security patches available for Flash Player, Acrobat and Reader users.

As per usual, most of the critical flaws — those that can be exploited by malware or miscreants without any help from users — reside in Microsoft’s Web browsers Edge and Internet Explorer.

This week’s patch batch addresses two flaws of particular urgency: One is a zero-day vulnerability (CVE-2018-8589) that is already being exploited to compromise Windows 7 and Server 2008 systems.

The other is a publicly disclosed bug in Microsoft’s Bitlocker encryption technology (CVE-2018-8566) that could allow an attacker to get access to encrypted data. One mitigating factor with both security holes is that the attacker would need to be already logged in to the targeted system to exploit them.

Of course, if the target has Adobe Reader or Acrobat installed, it might be easier for attackers to achieve that log in. According to analysis from security vendor Qualys, there is now code publicly available that could force these two products to leak a hash of the user’s Windows password (which could then be cracked with open-source tools). A new update for Acrobat/Reader fixes this bug, and Adobe has published some mitigation suggestions as well. Continue reading →

That Domain You Forgot to Renew? Yeah, it’s Now Stealing Credit Cards

November 13, 2018
32 Comments

If you own a domain name that gets decent traffic and you fail to pay its annual renewal fee, chances are this mistake will be costly for you and for others. Lately, neglected domains have been getting scooped up by crooks who use them to set up fake e-commerce sites that steal credit card details from unwary shoppers.

For nearly 10 years, Portland, Ore. resident Julie Randall posted pictures for her photography business at julierandallphoto-dot-com, and used an email address at that domain to communicate with clients. The domain was on auto-renew for most of that time, but a change in her credit card details required her to update her records at the domain registrar — a task Randall says she now regrets putting off.

Julierandallphoto-dot-com is now one of hundreds of fake ecommerce sites set up to steal credit card details.

That’s because in June of this year the domain expired, and control over her site went to someone who purchased it soon after. Randall said she didn’t notice at the time because she was in the middle of switching careers, didn’t have any active photography clients, and had gotten out of the habit of checking that email account.

Randall said she only realized she’d lost her domain after failing repeatedly to log in to her Instagram account, which was registered to an email address at julierandallphoto-dot-com.

“When I tried to reset the account password through Instagram’s procedure, I could see that the email address on the account had been changed to a .ru email,” Randall told KrebsOnSecurity. “I still don’t have access to it because I don’t have access to the email account tied to my old domain. It feels a little bit like the last ten years of my life have kind of been taken away.”

Visit julierandallphoto.com today and you’ll see a Spanish language site selling Reebok shoes (screenshot above). The site certainly looks like a real e-commerce shop; it has plenty of product pages and images, and of course a shopping cart. But the site is noticeably devoid of any SSL certificate (the entire site is http://, not https://), and the products for sale are all advertised for roughly half their normal cost.

A review of the neighboring domains that reside at Internet addresses adjacent to julierandallphoto-dot-com (196.196.152/153.x, etc.) shows hundreds of other domains that were apparently registered upon expiration over the past few months and which now feature similar http-only online shops in various languages pimping low-priced, name brand shoes and other clothing.

Until earlier this year, wildcatgroomers-dot-com belonged to a company in Wisconsin that sold equipment for grooming snowmobile trails. It’s now advertising running shoes. Likewise, kavanaghsirishpub-dot-com corresponded to a pub and restaurant in Tennessee until mid-2018; now it’s pretending to sell cheap Nike shoes.

So what’s going here?

According to an in-depth report jointly released today by security firms Flashpoint and RiskIQ, the sites are almost certainly set up simply to siphon payment card data from unwary shoppers looking for specific designer footwear and other clothing at bargain basement prices.

“We have observed more than 800 sites hosting these brand impersonation/skimming stores since June 2018,” the report notes.

Continue reading →