Anti-Skimmer Detector for Skimmer Scammers

December 5, 2017

Crooks who make and deploy ATM skimmers are constantly engaged in a cat-and-mouse game with financial institutions, which deploy a variety of technological measures designed to defeat skimming devices. The latest innovation aimed at tipping the scales in favor of skimmer thieves is a small, battery powered device that provides crooks a digital readout indicating whether an ATM likely includes digital anti-skimming technology.

A well-known skimmer thief is marketing a product called “Smart Shield Detector” that claims to be able to detect a variety of electronic methods used by banks to foil ATM skimmers.

The device, which sells for $200, is called a “Smart Shield Detector,” and promises to detect “all kinds of noise shields, hidden shields, delayed shields and others!”

It appears to be a relatively simple machine that gives a digital numeric indicator of whether an ATM uses any of a variety of anti-skimming methods. One of the most common is known as “frequency jamming,” which uses electronic signals to scramble both the clock (timing) and the card data itself in a bid to confuse skimming devices.

“You will see current level within seconds!,” the seller enthuses in an online ad for the product, a snippet of which is shown above. “Available for sale after November 1st, market price 200usd. Preorders available at price 150usd/device. 2+ devices for your team – will give discounts.”

According to the individual selling the Smart Shield Detector, a readout of 15 or higher indicates the presence of some type of electronic shield or jamming technology — warning the skimmer thief to consider leaving that ATM alone and to find a less protected machine. In contrast, a score between 3-5 is meant to indicate “no shield,” i.e., that the ATM is ripe for compromise. Continue reading

Hacked Password Service Leakbase Goes Dark

December 4, 2017

Leakbase, a Web site that indexed and sold access to billions of usernames and passwords stolen in some of the world largest data breaches, has closed up shop. A source close to the matter says the service was taken down in a law enforcement sting that may be tied to the Dutch police raid of the Hansa dark web market earlier this year.

Leakbase[dot]pw began selling memberships in September 2016, advertising more than two billion usernames and passwords that were stolen in high-profile breaches at sites like linkedin.com, myspace.com and dropbox.com.

But roughly two weeks ago KrebsOnSecurity began hearing from Leakbase users who were having trouble reaching the normally responsive and helpful support staff responsible for assisting customers with purchases and site issues.

Sometime this weekend, Leakbase began redirecting visitors to haveibeenpwned.com, a legitimate breach alerting service run by security researcher Troy Hunt (Hunt’s site lets visitors check if their email address has shown up in any public database leaks, but it does not store corresponding account passwords).

Leakbase reportedly came under new ownership after its hack in April. According to a source with knowledge of the matter but who asked to remain anonymous, the new owners of Leakbase dabbled in dealing illicit drugs at Hansa, a dark web marketplace that was dismantled in July by authorities in The Netherlands. Continue reading

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Former NSA Employee Pleads Guilty to Taking Classified Data

December 2, 2017

A former employee for the National Security Agency pleaded guilty on Friday to taking classified data to his home computer in Maryland. According to published reports, U.S. intelligence officials believe the data was then stolen from his computer by hackers working for the Russian government.

Nghia Hoang Pho, 67, of Ellicott City, Maryland, pleaded guilty today to “willful retention of national defense information.” The U.S. Justice Department says that beginning in April 2006 Pho was employed as a developer for the NSA’s Tailored Access Operations (TAO) unit, which develops specialized hacking tools to gather intelligence data from foreign targets and information systems.

According to Pho’s plea agreement, between 2010 and March 2015 he removed and retained highly sensitive classified “documents and writings that contained national defense information, including information classified as Top Secret.”

Pho is the third NSA worker to be charged in the past two years with mishandling classified data. His plea is the latest — and perhaps final — chapter in the NSA’s hunt for those responsible for leaking NSA hacking tools that have been published online over the past year by a shadowy group calling itself The Shadow Brokers.

Neither the government’s press release about the plea nor the complaint against Pho mention what happened to the classified documents after he took them home. But a report in The New York Times cites government officials speaking on condition of anonymity saying that Pho had installed on his home computer antivirus software made by a Russian security firm Kaspersky Lab, and that Russian hackers are believed to have exploited the software to steal the classified documents. Continue reading

Carding Kingpin Sentenced Again. Yahoo Hacker Pleads Guilty

December 1, 2017

Roman Seleznev, a Russian man who is already serving a record 27-year sentence in the United States for cybercrime charges, was handed a 14-year sentence this week by a federal judge in Atlanta for his role in a credit card and identity theft conspiracy that prosecutors say netted more than $50 million. Separately, a Canadian national has pleaded guilty to charges of helping to steal more than a billion user account credentials from Yahoo.

Seleznev, 33, was given the 14-year sentence in connection with two prosecutions that were consolidated in Georgia: The 2008 heist against Atlanta-based credit card processor RBS Worldpay; and a case out of Nevada where he was charged as a leading merchant of stolen credit cards at carder[dot]su, at one time perhaps the most bustling fraud forum where members openly marketed a variety of cybercrime-oriented services.

Roman Seleznev, pictured with bundles of cash. Image: US DOJ.

Seleznev’s conviction comes more than a year after he was convicted in a Seattle court on 38 counts of cybercrime charges, including wire fraud and aggravated identity theft. The Seattle conviction earned Seleznev a 27-year prison sentence — the most jail time ever given to an individual convicted of cybercrime charges in the United States.

This latest sentence will be served concurrently — meaning it will not add any time to his 27-year sentence. But it’s worth noting because Seleznev is appealing the Seattle verdict. In the event he prevails in Seattle and gets that conviction overturned, he will still serve out his 14-year sentence in the Georgia case because he pleaded guilty to those charges and waived his right to an appeal.

Prosecutors say Seleznev, known in the underworld by his hacker nicknames “nCux” and “Bulba,” enjoyed an extravagant lifestyle prior to his arrest, driving expensive sports cars and dropping tens of thousands of dollars at lavish island vacation spots. The son of an influential Russian politician, Seleznev made international headlines in 2014 after he was captured while vacationing in The Maldives, a popular destination for Russians and one that many Russian cybercriminals previously considered to be out of reach for western law enforcement agencies.

However, U.S. authorities were able to negotiate a secret deal with the Maldivian government to apprehend Seleznev. Following his capture, Seleznev was whisked away to Guam for more than a month before being transported to Washington state to stand trial for computer hacking charges.

The U.S. Justice Department says the laptop found with him when he was arrested contained more than 1.7 million stolen credit card numbers, and that evidence presented at trial showed that Seleznev earned tens of millions of dollars defrauding more than 3,400 financial institutions.

Investigators also reportedly found a smoking gun: a password cheat sheet that linked Seleznev to a decade’s worth of criminal hacking. For more on Seleznev’s arrest and prosecution, see The Backstory Behind Carder Kingpin Roman Seleznev’s Record 27-Year Sentence, and Feds Charge Carding Kingpin in Retail Hacks.

In an unrelated case, federal prosecutors in California announced a guilty plea from Karim Baratov, one of four men indicted in March 2017 for hacking into Yahoo beginning in 2014. Yahoo initially said the intrusion exposed the usernames, passwords and account data for roughly 500 million Yahoo users, but in December 2016 Yahoo said the actual number of victims was closer to one billion (read: all of its users).  Continue reading

MacOS High Sierra Users: Change Root Password Now

November 28, 2017

A newly-discovered flaw in macOS High Sierra — Apple’s latest iteration of its operating system — allows anyone with local (and, apparently in some cases, remote) access to the machine to log in as the all-powerful “root” user without supplying a password. Fortunately, there is a simple fix for this until Apple patches this inexplicable bug: Change the root account’s password now.

Update, Nov. 29, 11:40 a.m. ET: Apple has released a patch for this flaw. More information on the fix is here. The update is available via the App Store app on your Mac. Click Updates in the App Store toolbar, then use the Update buttons to download and install any updates listed.

Original story:

For better or worse, this glaring vulnerability was first disclosed today on Twitter by Turkish software developer Lemi Orhan Ergin, who unleashed his findings onto the Internet with a tweet to @AppleSupport:

“Dear @AppleSupport, we noticed a *HUGE* security issue at MacOS High Sierra. Anyone can login as “root” with empty password after clicking on login button several times. Are you aware of it @Apple?”

High Sierra users should be able to replicate the exploit by accessing System Preferences, then Users & Groups, and then click the lock to make changes. Type “root” with no password, and simply try that several times until the system relents and lets you in.

How does one change the root password? It’s simple enough. Open up a Terminal (in the Spotlight search box just type “terminal”) and type “sudo passwd root”. Continue reading

Name+DOB+SSN=FAFSA Data Gold Mine

November 24, 2017

KrebsOnSecurity has sought to call attention to online services which expose sensitive consumer data if the user knows a handful of static details about a person that are broadly for sale in the cybercrime underground, such as name, date of birth, and Social Security Number. Perhaps the most eye-opening example of this is on display at fafsa.ed.gov, the Web site set up by the U.S. Department of Education for anyone interested in applying for federal student financial aid.

Update, Nov. 28, 12:34 p.m. ET: The Education Department says not all of the data elements mentioned below are accessible on a FAFSA applicant if someone merely knows the static details about that person. Read on for their response to this story.

Original story:

Short for the Free Application for Federal Student Aid, FAFSA is an extremely lengthy and detailed form required at all colleges that accept and award federal aid to students.

Visitors to the login page for FAFSA have two options: Enter either the student’s FSA ID and password, or choose “enter the student’s information.” Selecting the latter brings up a prompt to enter the student’s first and last name, followed by their date of birth and Social Security Number.

Anyone who successfully supplies that information on a student who has applied for financial aid through FAFSA then gets to see a virtual colonoscopy of personal information on that individual and their family’s finances — including almost 200 different data elements.

The information returned includes all of these data fields:

1. Student’s Last Name:
2. Student’s First Name:
3. Student’s Middle Initial:
4. Student’s Permanent Mailing Address:
5. Student’s Permanent City:
6. Student’s Permanent State:
7. Student’s Permanent ZIP Code:
8. Student’s Social Security Number:
9. Student’s Date of Birth:
10. Student’s Telephone Number:
11. Student’s Driver’s License Number:
12. Student’s Driver’s License State:
13. Student’s E-mail Address:
14. Student’s Citizenship Status:
15. Student’s Alien Registration Number:
16. Student’s Marital Status:
17. Student’s Marital Status Date:
18. Student’s State of Legal Residence:
19. Was Student a Legal Resident Before January 1, 2012?
20. Student’s Legal Residence Date:
21. Is the Student Male or Female?
22. Register Student With Selective Service System?
23. Drug Conviction Affecting Eligibility?
24. Parent 1 Educational Level:
25. Parent 2 Educational Level:
26. High School or Equivalent Completed?
27a. Student’s High School Name:
27b. Student’s High School City:
27c. Student’s High School State:
28. First Bachelor’s Degree before 2017-2018 School Year?
29. Student’s Grade Level in College in 2017-2018:
30. Type of Degree/Certificate:
31. Interested in Work-study?
32. Student Filed 2015 Income Tax Return?
33. Student’s Type of 2015 Tax Form Used:
34. Student’s 2015 Tax Return Filing Status:
35. Student Eligible to File a 1040A or 1040EZ?
36. Student’s 2015 Adjusted Gross Income:
37. Student’s 2015 U.S. Income Tax Paid:
38. Student’s 2015 Exemptions Claimed:
39. Student’s 2015 Income Earned from Work:
40. Spouse’s 2015 Income Earned from Work:
41. Student’s Total of Cash, Savings, and Checking Accounts:
42. Student’s Net Worth of Current Investments:
43. Student’s Net Worth of Businesses/Investment Farms:
44a. Student’s Education Credits:
44b. Student’s Child Support Paid:
44c. Student’s Taxable Earnings from Need-Based Employment Programs:
44d. Student’s College Grant and Scholarship Aid Reported in AGI:
44e. Student’s Taxable Combat Pay Reported in AGI:
44f. Student’s Cooperative Education Earnings:
45a. Student’s Payments to Tax-Deferred Pensions & Retirement Savings:
45b. Student’s Deductible Payments to IRA/Keogh/Other:
45c. Student’s Child Support Received:
45d. Student’s Tax Exempt Interest Income:
45e. Student’s Untaxed Portions of IRA Distributions:
45f. Student’s Untaxed Portions of Pensions:
45g. Student’s Housing, Food, & Living Allowances:
45h. Student’s Veterans Noneducation Benefits:
45i. Student’s Other Untaxed Income or Benefits:
45j. Money Received or Paid on Student’s Behalf:
46. Student Born Before January 1, 1994?
47. Is Student Married?
48. Working on Master’s or Doctorate in 2017-2018?
49. Is Student on Active Duty in U.S. Armed Forces?
50. Is Student a Veteran?
51. Does Student Have Children He/She Supports?
52. Does Student Have Dependents Other than Children/Spouse?
53. Parents Deceased?/Student Ward of Court?/In Foster Care?
54. Is or Was Student an Emancipated Minor?
55. Is or Was Student in Legal Guardianship?
56. Is Student an Unaccompanied Homeless Youth as Determined by High School/Homeless Liaison?
57. Is Student an Unaccompanied Homeless Youth as Determined by HUD?
58. Is Student an Unaccompanied Homeless Youth as Determined by Director of Homeless Youth Center?
59. Parents’ Marital Status:
60. Parents’ Marital Status Date:
61. Parent 1 (Father’s/Mother’s/Stepparent’s) Social Security Number:
62. Parent 1 (Father’s/Mother’s/Stepparent’s) Last Name:
63. Parent 1 (Father’s/Mother’s/Stepparent’s) First Name Initial:
64. Parent 1 (Father’s/Mother’s/Stepparent’s) Date of Birth:
65. Parent 2 (Father’s/Mother’s/Stepparent’s) Social Security Number:
66. Parent 2 (Father’s/Mother’s/Stepparent’s) Last Name:
67. Parent 2 (Father’s/Mother’s/Stepparent’s) First Name Initial:
68. Parent 2 (Father’s/Mother’s/Stepparent’s) Date of Birth:
69. Parents’ E-mail Address:
70. Parents’ State of Legal Residence:
71. Were Parents Legal Residents Before January 1, 2012?
72. Parents’ Legal Residence Date:
73. Parents’ Number of Family Members in 2017-2018:
74. Parents’ Number in College in 2017-2018 (Parents Excluded):
75. Parents Received Medicaid or Supplemental Security Income?
76. Parents Received SNAP?
77. Parents Received Free/Reduced Price Lunch?
78. Parents Received TANF?
79. Parents Received WIC?
80. Parents Filed 2015 Income Tax Return?
81. Parents’ Type of 2015 Tax Form Used:
82. Parents’ 2015 Tax Return Filing Status:
83. Parents Eligible to File a 1040A or 1040EZ?
84. Is Parent a Dislocated Worker?
85. Parents’ 2015 Adjusted Gross Income:
86. Parents’ 2015 U.S. Income Tax Paid:
87. Parents’ 2015 Exemptions Claimed:
88. Parent 1 (Father’s/Mother’s/Stepparent’s) 2015 Income Earned from Work:
89. Parent 2 (Father’s/Mother’s/Stepparent’s) 2015 Income Earned from Work:
90. Parents’ Total of Cash, Savings, and Checking Accounts:
91. Parents’ Net Worth of Current Investments:
92. Parents’ Net Worth of Businesses/Investment Farms:
93a. Parents’ Education Credits:
93b. Parents’ Child Support Paid:
93c. Parents’ Taxable Earnings from Need-Based Employment Programs:
93d. Parents’ College Grant and Scholarship Aid Reported in AGI:
93e. Parents’ Taxable Combat Pay Reported in AGI:
93f. Parents’ Cooperative Education Earnings:
94a. Parents’ Payments to Tax-Deferred Pensions & Retirement Savings:
94b. Parents’ Deductible Payments to IRA/Keogh/Other:
94c. Parents’ Child Support Received:
94d. Parents’ Tax Exempt Interest Income:
94e. Parents’ Untaxed Portions of IRA Distributions:
94f. Parents’ Untaxed Portions of Pensions:
94g. Parents’ Housing, Food, & Living Allowances:
94h. Parents’ Veterans Noneducation Benefits:
94i. Parents’ Other Untaxed Income or Benefits:
95. Student’s Number of Family Members in 2017-2018:
96. Student’s Number in College in 2017-2018:
97. Student Received Medicaid or Supplemental Security Income?
98. Student Received SNAP?
99. Student Received Free/Reduced Price Lunch?
100. Student Received TANF?
101. Student Received WIC?
102. Is Student or Spouse a Dislocated Worker?
103a. First Federal School Code:
103b. First Housing Plans:
103c. Second Federal School Code:
103d. Second Housing Plans:
103e. Third Federal School Code:
103f. Third Housing Plans:
103g. Fourth Federal School Code:
103h. Fourth Housing Plans:
103i. Fifth Federal School Code:
103j. Fifth Housing Plans:
103k. Sixth Federal School Code:
103l. Sixth Housing Plans:
103m. Seventh Federal School Code:
103n. Seventh Housing Plans:
103o. Eighth Federal School Code:
103p. Eighth Housing Plans:
103q. Ninth Federal School Code:
103r. Ninth Housing Plans:
103s. Tenth Federal School Code:
103t. Tenth Housing Plans:
104. Date Completed:
105. Signed By:
106. Preparer’s Social Security Number:
107. Preparer’s Employer Identification Number (EIN):
108. Preparer’s Signature:

According to the Education Department, nearly 20 million students filled out this form in the 2015/2016 application cycle.

Update: The process described above was based on a demonstration this author saw while sharing a screen with a KrebsOnSecurity reader who had a family member apply for aid through FAFSA. But an Education Department spokesperson took strong exception to my experience, saying that while someone armed with an applicant’s SSN and date of birth would be able to view some of the less sensitive data elements related to an application that has already been submitted and processed, seeing the more sensitive data requires and additional authentication step.

The spokesperson said the data is displayed across several pages that require manual advancement, and that before the pages with financial data are shown the visitor is prompted to supply a username and password that all users are required to create when they start the application process. The agency said that without those credentials, the system should not display the rest of the data.

In cases where a student has saved but not completed an application, the spokesperson said, the applicant is prompted to create a “save key,” or temporary password that needs to be supplied before the financial data is displayed.
Continue reading

Correcting the Record on vDOS Prosecutions

November 21, 2017

KrebsOnSecurity recently featured a story about a New Mexico man who stands accused of using the now-defunct vDOS attack-for-hire service to hobble the Web sites of several former employers. That piece stated that I wasn’t aware of any other prosecutions related to vDOS customers, but as it happens there was a prosecution in the United Kingdom earlier this year of a man who’s admitted to both using and helping to administer vDOS. Here’s a look at some open-source clues that may have led to the U.K. man’s arrest.

Jack Chappell, outside of a court hearing in the U.K. earlier this year.

In early July 2017, the West Midlands Police in the U.K. arrested 19-year-old Stockport resident Jack Chappell and charged him with aiding the vDOS co-founders — two Israeli men who were arrested late year and charged with running the service.

Until its demise in September 2016, vDOS was by far the most popular and powerful attack-for-hire service, allowing even completely unskilled Internet users to launch crippling assaults capable of knocking most Web sites offline. vDOS made more than $600,000 in just two of the four years it was in operation, launching more than 150,000 attacks against thousands of victims (including this site).

For his part, Chappell was charged with assisting in attacks against Web sites for some of the world’s largest companies, including Amazon, BBC, BT, Netflix, T-Mobile, Virgin Media, and Vodafone, between May 1, 2015 and April 30, 2016.

At the end of July 2017, Chappell pleaded guilty to those allegations, as well as charges of helping vDOS launder money from customers wishing to pay for attacks with PayPal accounts.

A big factor in that plea was the leak of the vDOS attacks, customer support and payments databases to this author and to U.S. law enforcement officials in the fall of 2016. Those databases provided extremely detailed information about co-conspirators, paying customers and victims.

But as with many other cybercrime investigations, the perpetrator in this case appears to have been caught thanks to a combination of several all-too-common factors, including password re-use, an active presence on the sprawling English-language hacking community Hackforums, and domain names registered in his real name. In combination, these clues provide a crucial bridge between Chappell’s online and real-world identities. Continue reading

Fund Targets Victims Scammed Via Western Union

November 20, 2017

If you, a friend or loved one lost money in a scam involving Western Union, some or all of those funds may be recoverable thanks to a more than half-billion dollar program set up by the U.S. Federal Trade Commission.

In January 2017, Englewood, Colo.-based Western Union settled a case with the FTC and the Department of Justice wherein it admitted to multiple criminal violations, including willfully failing to maintain an effective anti-money laundering program and aiding and abetting wire fraud. As part of the settlement, the global money transfer business agreed to forfeit $586 million.

Last week, the FTC announced that individuals who lost money to scammers who told them to pay via Western Union’s money transfer system between January 1, 2004 and January 19, 2017 can now file a claim to get their money back by going to FTC.gov/WU before February 12, 2018.

Scammers tend to rely on money transfer businesses like Western Union and MoneyGram because once the money is sent and picked up by the recipient the transaction is generally irreversible. Such scams include transfers made for fraudulent lottery and prizesfamily emergenciesadvance-fee loans, and online dating, among others. Continue reading

R.I.P. root9B? We Hardly Knew Ya!

November 15, 2017

root9B Holdings, a company that many in the security industry consider little more than a big-name startup aimed at cashing in on the stock market’s insatiable appetite for cybersecurity firms, surprised no one this week when it announced it was ceasing operations at the end of the year.

Founded in 2011 as root9B Technologies, the company touted itself as an IT security training firm staffed by an impressive list of ex-military leaders with many years of cybersecurity experience at the Department of Defense and National Security Agency (NSA). As it began to attract more attention from investors, root9B’s focus shifted to helping organizations hunt for cyber intruders within their networks.

By 2015, root9B was announcing lucrative cybersecurity contracts with government agencies and the infusion of millions from investors. The company’s stock was ballooning in price, reaching an all-time high in mid-May 2015.

That was just days after root9B issued a headline-grabbing report about how its cyber intelligence had single-handedly derailed a planned Russian cyber attack on several U.S. financial institutions.

The report, released May 12, 2015, claimed root9B had uncovered plans by an infamous Russian hacking group to target several banks. The company said the thwarted operation was orchestrated by Fancy Bear/Sofacy, a so-called “advanced persistent threat” (APT) hacking group known for launching sophisticated phishing attacks aimed at infiltrating some of the world’s biggest corporations.  root9B released its Q1 2015 earnings two days later, reporting record revenues.

On May 20, 2015, KrebsOnSecurity published a rather visceral dissection of that root9B report: Security Firm Redefines APT; African Phishing Threat. The story highlighted the thinness of the report’s claims, pointing to multiple contradictory findings by other security firms which suggested the company had merely detected several new phishing domains being erected by a comparatively low-skilled African phishing gang that was well-known to investigators and U.S. banks.

In mid-June 2015, an anonymous researcher who’d apparently done a rather detailed investigation into root9B’s finances said the company was “a worthless reverse-merger created by insiders with [a] long history of penny-stock wipeouts, fraud allegations, and disaster.”

That report, published by the crowd-sourced financial market research site SeekingAlpha.com, sought to debunk claims by root9B that it possessed “proprietary” cybersecurity hardware and software, noting that the company mainly acts as a reseller of a training module produced by a third party.

root9B’s stock price never recovered from those reports, and began a slow but steady decline after mid-2015. In Dec. 2016, root9B Technologies announced a reverse split of its issued and outstanding common stock, saying it would be moving to the NASDAQ market with the trading symbol RTNB and a new name — root9B Holdings. On January 18, 2017, a reshuffled root9B rang the market opening bell at NASDAQ, and got a bounce when it said it’d been awarded a five-year training contract to support the U.S. Defense Department. Continue reading

Adobe, Microsoft Patch Critical Cracks

November 14, 2017

It’s Nov. 14 — the second Tuesday of the month (a.k.a. “Patch Tuesday) — and Adobe and Microsoft have issued gobs of security updates for their software. Microsoft’s 11 patch bundles fix more than four-dozen security holes in various Windows versions and Office products — including at least four serious flaws that were publicly disclosed prior to today. Meanwhile, Adobe’s got security updates available for a slew of titles, including Flash Player, Photoshop, Reader and Shockwave.

Four of the vulnerabilities Microsoft fixed today have public exploits, but they do not appear to be used in any active malware campaigns, according to Gill Langston at security vendor Qualys. Perhaps the two most serious flaws likely to impact Windows end users involve vulnerabilities in Microsoft browsers Internet Explorer and Edge.

Qualys’ Langston reminds us that on last Patch Tuesday, Microsoft quietly released the fix for CVE-2017-13080, widely known as the KRACK vulnerability in WPA2 wireless protocol, but did not make it known until a week later, when the vulnerability was publicly disclosed. Check out the Qualys blog and this post from Ivanti for more on this month’s patches from Redmond. Otherwise, visit Windows Update sometime soon (click the Start/Windows button, then type Windows Update). Continue reading