Yearly Archives: 2015

ISIS Jihadi Helpdesk Customer Log, Nov. 20

November 20, 2015

From NBC News come revelations that ISIS has its very own web-savvy, 24-hour Jihadi Help Desk manned by a half-dozen senior operatives to assist foot soldiers in spreading their message far and wide. My first reaction to this story was disbelief, then envy (hey, where the heck is my 24/7 support?). But soon my mind began racing with other possibilities.

Imagine the epic trolling opportunities available to a bored or disgruntled Jihadi Help Desk operator. For this persona, we need to reach way back into the annals of Internet history, to the Bastard Operator from Hell (BOFH) — a megalomaniacal system administrator who constantly toyed with the very co-workers he was paid to support….

[RECORDED MESSAGE]: Thank you for contacting the ISIS Jihadi Help Desk. We are currently experiencing higher than normal call volume. Please wait and your inquiry will be answered in the order that it was received. This call may be monitored for customer service and Jihadi training purposes.

Starwood Hotels Warns of Credit Card Breach

November 20, 2015

Starwood Hotels & Resorts Worldwide today warned that malware designed to help cyber thieves steal credit and debit card data was found on point-of-sale cash registers at some of the company’s hotels in North America. The disclosure makes Starwood just the latest in a recent string of hotel chains to announce credit card breach investigations.

Report: Everyone Should Get a Security Freeze

November 18, 2015

This author has frequently urged readers to place a freeze on their credit files as a means of proactively preventing identity theft. Now, a major consumer advocacy group is recommending the same: The U.S. Public Interest Research Group (US-PIRG) recently issued a call for all consumers to request credit file freezes before becoming victims of ID theft.

Paris Terror Attacks Stoke Encryption Debate

November 17, 2015

U.S. state and federal law enforcement officials appear poised to tap into public concern over the terror attacks in France last week to garner support for proposals that would fundamentally weaken the security of encryption technology used by U.S. corporations and citizens. Here’s a closer look at what’s going on, and why readers should be tuned in and asking questions.

Chipotle Serves Up Chips, Guac & HR Email

November 16, 2015

The restaurant chain Chipotle Mexican Grill seems pretty good at churning out huge numbers of huge burritos, but the company may need to revisit some basic corporate cybersecurity concepts. For starters, Chipotle’s human resources department has been replying to new job applicants using the domain “chipotlehr.com” — a Web site name that the company has never owned or controlled.

Translation: Until last week, anyone could have read email destined for the company’s HR department just by registering the domain “chipotlehr.com”. Also, Chipotle itself has inadvertently being pointing this out for months in emails to anyone who applied for a job via the company’s Web site.

JPMorgan Hackers Breached Anti-Fraud Vendor G2 Web Services

November 13, 2015

Buried in the federal indictments unsealed this week against four men accused of stealing tens of millions of consumer records from JPMorgan Chase and other brokerage firms are a series of other unnamed companies that were similarly victimized by the accused. One of them, identified in the indictments only as “Victim #12,” is an entity that helps banks block transactions for dodgy goods advertised in spam. Turns out, the hackers targeted this company so that they could better push through payments for spam-advertised prescription drugs and fake antivirus schemes.

According to multiple sources, Victim #12 is none other than Bellevue, Wash. based G2 Web Services LLC, a company that helps banks figure out if a website is fraudulent or is selling contraband. G2 Web Services did not respond to multiple requests for comment.

The Lingering Mess from Default Insecurity

November 12, 2015

The Internet of Things is fast turning into the Internet-of-Things-We-Can’t-Afford. Almost daily now we are hearing about virtual shakedowns wherein attackers demand payment in Bitcoin virtual currency from a bank, e-retailer or online service. Those who don’t pay the ransom see their sites knocked offline in coordinated cyberattacks. This story examines one contributor to the problem, and asks whether we should demand better security from ISPs, software and hardware makers.