Fresh on the heels of a disclosure that Microsoft Corp. leaked internal customer support data to the Internet, mobile provider Sprint has addressed a mix-up in which posts to a private customer support community were exposed to the Web.
The four major U.S. wireless carriers today detailed a new initiative that may soon let Web sites eschew passwords and instead authenticate visitors by leveraging data elements unique to each customer’s phone and mobile subscriber account, such as location, customer reputation, and physical attributes of the device. Here’s a look at what’s coming, and the potential security and privacy trade-offs of trusting the carriers to handle online authentication on your behalf.
An entrepreneur and virtual currency investor is suing AT&T for $224 million, claiming the wireless provider was negligent when it failed to prevent thieves from hijacking his mobile account and stealing millions of dollars in cryptocurrencies. Increasingly frequent, high-profile attacks like these are prompting some experts to say the surest way to safeguard one’s online accounts may be to disconnect them from the mobile providers entirely.
The U.S. Supreme Court today ruled that the government needs to obtain a court-ordered warrant to gather location data on mobile device users. The decision is a major development for privacy rights, but experts say it may have limited bearing on the selling of real-time customer location data by the wireless carriers to third-party companies.
In the wake of a scandal involving third-party companies leaking or selling precise, real-time location data on virtually all Americans who own a mobile phone, the four major wireless carriers have responded to requests from a U.S. senator for more details about how the carriers are managing access to this extremely sensitive information. While three out of four providers said they had cancelled data sharing agreements with some of the offending companies, only one — Verizon — pledged to terminate all of them and initiate a wholesale review of their location data-sharing practices.
The past month has seen one blockbuster revelation after another about how our mobile phone and broadband providers have been leaking highly sensitive customer information, including real-time location data and customer account details. In the wake of these consumer privacy debacles, many are left wondering who’s responsible for policing these industries? How exactly did we get to this point? What prospects are there for changes to address this national privacy crisis at the legislative and regulatory levels? These are some of the questions we’ll explore in this article.
Your mobile phone is giving away your approximate location all day long. This isn’t exactly a secret: It has to share this data with your mobile provider constantly to provide better call quality and to route any emergency 911 calls straight to your location. But now, the major mobile providers in the United States — AT&T, Sprint, T-Mobile and Verizon — are selling this location information to third party companies — in real time — without your consent or a court order, and with apparently zero accountability for how this data will be used, stored, shared or protected.
It may be tough to put a price on one’s location privacy, but here’s something of which you can be sure: The mobile carriers are selling data about where you are at any time, without your consent, to third-parties for probably far less than you might be willing to pay to secure it.
LocationSmart, a U.S. based company that acts as an aggregator of real-time data about the precise location of mobile phone devices, has been leaking this information to anyone via a buggy component of its Web site — without the need for any password or other form of authentication or authorization — KrebsOnSecurity has learned. The company took the vulnerable service offline early this afternoon after being contacted by KrebsOnSecurity, which verified that it could be used to reveal the location of any AT&T, Sprint, T-Mobile or Verizon phone in the United States to an accuracy of within a few hundred yards.
T-Mobile, AT&T and other mobile carriers are reminding customers to take advantage of free services that can block identity thieves from easily “porting” your mobile number out to another provider, which allows crooks to intercept your calls and messages while your phone goes dark. Tips for minimizing the risk of number porting fraud are available below for customers of all four major mobile providers, including Sprint and Verizon.
The “phone-hacking” scandal that has gripped the U.K. is now making waves on this side of the pond. It stems from an alleged series of intrusions into the wireless voicemail boxes of high profile celebrities and 9/11 victims. The news stories about this scandal make it sound as if the attacks were sophisticated — an investigation into exactly what happened is still pending — but many people would be surprised to learn just how easy it is to “hack” into someone’s voicemail.